HP ENVY 15-q300 ENVY Notebook Maintenance and Service Guide - Page 77

Using HP PC Hardware Diagnostics (UEFI), Downloading HP PC Hardware Diagnostics (UEFI) to a USB

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9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Start Setup Utility: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, quickly press esc. 2. Press or tap f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 69. b. Hard drive c. Setup Utility (BIOS) 3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. - or - Click Find now to let HP automatically detect your product. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 69

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9
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1.
Start Setup Utility:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press
esc
.
2.
Press or tap
f2
.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device
on page
69
.
b.
Hard drive
c.
Setup Utility (BIOS)
3.
When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press or tap
esc
.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1.
Go to
http://hp.com/
go/techcenter/pcdiags
. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, click the
Download
link, and then select
Run
.
Download any version of UEFI for a specific product:
1.
Go to
support
, and then select your country. The HP Support page is displayed.
2.
Click
Drivers & Downloads
.
3.
In the text box, enter the product name, and then click
Go
.
– or –
Click
Find now
to let HP automatically detect your product.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
69