HP ENVY TouchSmart 15-q100 ENVY m6 Notebook PC ENVY Notebook PC Maintenance an
HP ENVY TouchSmart 15-q100 Manual
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- HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 1
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2014 Document Part Number: 803038-001 Product notice This guide describes features - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 4
iv Safety warning notice - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 5
fingerprint reader (select models only 9 Keys ...10 Using the action keys ...10 Left side ...12 Right side ...13 Bottom ...14 Service tag ...15 3 Illustrated parts catalog ...16 Computer major components ...16 Miscellaneous parts ...20 Display assembly subcomponents ...21 Mass storage devices ...22 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 6
replacement procedures ...33 Battery ...34 WLAN module ...35 Hard drive ...38 Memory module ...40 6 Removal and replacement procedures for Authorized Service Provider parts 43 Component replacement procedures ...43 RTC battery ...43 Base enclosure ...45 Display assembly ...47 Fan ...55 System board - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 7
Restore and recovery ...82 Recovering using HP Recovery Manager 83 What you need to know before you get started 83 Using the HP Recovery partition (select models only 84 Using HP Recovery media to recover 84 Changing the computer boot order 85 Removing the HP Recovery partition (select models - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 8
viii - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 9
, and HDMI Discrete graphics: Nvidia N15P-GT (GTX 850M) with 4GB of dedicated video memory Support for HD decode, DX11, and HDMI Supports Optimus Supports GPS (GPU performance scaling) Support for low-voltage differential signalling LVDS, co-layout × with eDP1.3+PSR) Touchscreen and MultiTouch - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 10
for Accelerometer hard drive protection ● 1.5-TB, 5400-rpm, 9.5-mm × ● 1.0-TB, 5400-rpm, 9.5-mm ● 750-GB, 5400-rpm, 9.5-mm ● 500-GB, 5400-rpm, 7-mm Support for the following hard drives: ● 1.0-TB, 5400-rpm, 9.5-mm, 8-GB Hybrid ● 750-GB, 5400-rpm, 9.5-mm, 8-GB Hybrid ● 500-GB, 5400-rpm, 7.0-mm - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 11
: × ● Security cable lock ● Trusted Platform Module (TPM) ● HP SimplePass support Operating system Preinstalled: Microsoft Windows 8.1 Standard Microsoft Windows 8.1 (CPPP)(only for People's Republic of China) Ubuntu Linux Serviceability End user replaceable parts: × Discrete touch models - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 12
Category Description ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● WLAN module UMA models Discrete touch models Discrete non-touch models 4 Chapter 1 Product description - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 13
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 14
the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. 6 Chapter 2 External component identification - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 15
allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Textured area - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 16
Lights Component (1) (2) (3) (4) (5) Power light Mute light Wireless light Caps lock light Fingerprint reader light (select models only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 17
Buttons, speakers, and fingerprint reader (select models only) Component (1) Power button (2) Speakers (3) Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 18
Keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 19
the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 20
Left side Component (1) Security cable slot (2) Vent (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light (8) Power light 12 Chapter 2 External component identification Description Attaches an optional security cable to the - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 21
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 22
The battery is fully charged. Connects an AC adapter. Component (1) Service door (2) Battery bay 14 Chapter 2 External component identification Description Provides computer functionality, and then contact support through Help and Support. From the Start screen, type help, and then select - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 23
Reflex Subwoofer Provides superior bass sound. Service tag When ordering parts or requesting information, provide number and model number provided on the service tag. Item (1) (2) (3) (4) (5) hardware components. The part number helps a service technician to determine what components and parts are - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 24
: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 16 Chapter 3 Illustrated parts catalog - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 25
Item (1) (2) (3) (4) (5) (6a) (7) (8) (9) (10) Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 788475-001 15.6-in, AntiGlare, HD, LED, - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 26
Item (11) (12) (13) (14) (15) (16) (17) Component Spare part number For use only on computer models equipped with an Intel Core i7-4702HQ processor, a graphics subsystem with discrete memory, and the Windows 8 Professional Standard system 765736-501 For use only on computer models equipped with - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 27
hard drive bracket and hard drive connector cable) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Service cover Spare part number 690020-001 709848-001 756753-001 784638-001 784650-001 693374-001 691740-001 691739-001 747375-001 778192-001 652012 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 28
Miscellaneous parts Component AC adapter: 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) HDMI-to-VGA adapter Power cord (3-pin, black, 1.00-m): For use in Australia For use in Europe, the Middle East, and Africa For use in India For use in Japan For use in North - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 29
Display assembly subcomponents NOTE: The information in this section applies only to computer models equipped with an Intel processor. Item (1) (2) (3) (4) (5) (6) Description Spare part number Display bezel 720535-001 Display hinges, includes: 720548-001 Left and right hinge covers Left - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 30
Item (7) (8) Description Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure Mass storage devices Spare part number 720532-001 720533-001 Item (1) (2) Component External USB DVD±RW Double-Layer with SuperMulti Drive Hard drive (does not include hard - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 31
Item (3) (4) Component 1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB 500-GB, 5400-rpm, SATA, 9.5-mm 500-GB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB Hard Drive Hardware Kit, includes: Hard drive bracket Hard drive connector cable Spare part number 731999-001 778186-001 732000-001 720545-001 Sequential - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 32
only on computer models equipped with an Intel processor (includes webcam/microphone module and wireless antenna cables) Power button board (includes cable) Service cover 15.6-in, BrightView, HD, LED, non-TouchScreen display panel for use only on computer models equipped with an Intel processor 15 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 33
Spare part number 747080-001 747375-001 753076-001 755530-001 755530-011 755530-021 755530-031 755530-201 755530-291 755530-AA1 755530-AB1 755530-AD1 755530-D61 756753-001 760035-001 760040-001 760041-001 760289-001 760289-501 760289-601 760743-001 760743-161 760743-281 760743-291 760743-AB1 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 34
Spare part number 760743-AD1 760743-DB1 765145-001 765146-001 765736-001 765736-501 765736-601 765737-001 768420-001 774152-001 774153-001 778186-001 778192-001 784638-001 784650-001 788474-001 788475-001 801521-001 801521-501 Description Keyboard in natural silver finish with backlight for use in - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 35
Spare part number 801521-601 801975-001 Description System board for use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) Tape kit, includes - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 36
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 28 Chapter 4 Removal and replacement procedures preliminary requirements - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 37
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 38
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 39
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 41
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 42
Battery Description 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Spare part number 710417-001 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 43
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the captive screw (1) that secures the service cover to the computer. 4. Lift the back edge of the service cover (2) until it detaches from - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 44
5. Remove the service cover (3). The service cover is available using spare part number 720555-001. 6. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 45
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 37 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 46
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service cover (see WLAN module on page 35). Remove the hard drive: 1. Release the zero insertion force (ZIF) connector (1) to which the hard drive - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 47
3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 48
to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 49
. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the service cover (see WLAN module on page 35). Remove the memory module: 1. Lift the - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 50
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 51
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 52
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 53
Base enclosure Description Base enclosure; includes red Beats logo Base enclosure; includes grey Beats logo Spare part number 760035-001 774152-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 54
4. Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 5. Remove the base enclosure. 46 Chapter 6 Removal - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 55
Reverse this procedure to install the base enclosure. Display assembly Description 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models 15.6-in, AntiGlare, HD, LED, TouchScreen display assembly for use on all computer models 15.6-in, BrightView, FHD, LED, non- - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 56
the left hinge, one on the right hinge) that secure the display assembly to the top cover. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 57
7. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. 8. Open the display hinges (1) as far as they will open. Component replacement procedures 49 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 58
sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 59
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 11. If it is necessary to replace the display hinge covers: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 60
damage to the display panel. a. Turn the display panel upside down with the bottom edge toward you. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 61
b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 14. If it is necessary to - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 62
antenna cables from the clips (1) and routing channel built into the right edge of the display enclosure. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 63
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 64
Spare part number 765736-601 765736-501 765736-001 801521-601 801521-501 801521-001 760289-601 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 65
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 66
2. Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 67
3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board. - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 68
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 69
included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Component replacement procedures 61 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 70
from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 71
a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45) d. Display assembly ( - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 72
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 73
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 74
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 75
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Component replacement procedures 67 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 76
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 77
4. Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures 69 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 78
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 79
4. Remove the three Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. 5. Lift the rear edge of the TouchPad (3) until it rests at an angle. 6. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 80
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 81
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service cover (see WLAN module on page 35) b. Hard drive (see Hard drive on page 38) c. Base enclosure (see Base enclosure on page 45 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 82
(1) that secure the keyboard to the top cover. 8. Release the keyboard (2) by sliding it toward the TouchPad. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 83
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures 75 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 84
which contains information regarding installing and troubleshooting the file. Determining the BIOS version can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or instructions. 76 Chapter 7 Using Setup Utility (BIOS) - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 85
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 86
type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 87
Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 79 - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 88
9 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 3. - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 89
with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 90
included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 91
support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem Reinstall, and then follow the on-screen instructions. ● On select models, if you want - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 92
does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 93
then tap f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 94
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 95
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 96
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 97
13 top 7 computer major components 16 specifications 80 connector board removal 64 spare part numbers 17, 26, 64 connector, power 14 connectors, service considerations 29 counterbalance weight, spare part number 24 B backups 81 base enclosure removal 45 spare part numbers 18, 25, 26, 45 battery - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 98
Diagnostics (UEFI) downloading 78 HP Recovery Manager correcting boot problems 85 starting 84 HP Recovery media creating 81 recovery 84 HP 25 original system recovery 83 P packaging guidelines 31 plastic parts, service considerations 28 pointing device, product description 3 ports HDMI 12 product - HP ENVY TouchSmart 15-q100 | ENVY m6 Notebook PC ENVY Notebook PC Maintenance an - Page 99
number 19, 24, 36 service tag 15 serviceability, product description 3 slots memory card reader 12 security cable 12 speakers identifying 9 removal 66, 68 spare part numbers 17, 18, 24, 66, 68 specifications 80 subwoofer removal 66 spare part number 18, 24, 66 supported discs, recovery 82 system
HP ENVY m6 Notebook PC
HP ENVY Notebook PC
Maintenance and Service Guide