HP ENVY dv7-7227cl HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR
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- HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 1
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 4
iv Safety warning notice - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 5
13 TouchPad ...14 Lights ...15 Front ...16 Left side ...17 Right side ...18 Rear ...19 Bottom ...20 3 Illustrated parts catalog 21 Service tag ...21 Computer major components 22 Display assembly subcomponents 29 Mass storage devices ...30 Miscellaneous parts ...32 Sequential part number listing - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 6
Electrostatic discharge damage 43 Packaging and transporting guidelines 44 Component replacement procedures 46 Service tag ...46 Battery ...47 Hard drive ...48 RTC battery ...52 Optical drive ...53 Memory module ...55 WLAN module ...57 Keyboard ...59 Top cover ...63 Front - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 7
7 Backing up, restoring, and recovering 107 Creating recovery media and backups 107 Creating HP Recovery media 108 Restore and recovery ...109 Using Windows Refresh for quick and easy recovery 110 Remove everything and reinstall Windows 111 Recovering using HP Recovery Manager 111 What you - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 8
viii - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 9
1 Product description Category Product Name Processors Description Computer models equipped with an AMD processor HP ENVY dv7 Notebook PC √ ● AMD® A10-4600M 3.20-GHz processor √ (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 10
Category Description Processors (continued Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) Intel Quad Core i7-3612QM 2.10-GHz - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 11
-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Chipset AMD A70M fusion controller hub (FCH) Intel HM77 Express chipset Graphics Supports dual graphics: ● AMD RadeonT HD 7730M with 2048MB of dedicated video memory (128MB×16 DDR3 900-MHz×8 PCs); 128bit M2 package ● AMD RadeonT HD - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 12
29mm×29-mm ● NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29mm×29-mm Support HD decode, DX11, HDMI, and Optimus Computer models equipped with an Intel processor √ 4 Chapter 1 Product description - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 13
Two customer-accessible/upgradable memory √ module slots DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system) ● 12288-MB (8192-MB - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 14
mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5- mm ● 640-GB, 5400-rpm, 9.5-mm ● 500 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 15
/1000 NIC Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 16
slim AC adapter (RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3wire) Supports the following batteries (battery is √ user-removable) ● 9-cell, 100-Wh, 3.0-Ah, Li-ion battery ● 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Computer models - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 17
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 18
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 19
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 11 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 20
Buttons, speakers, and fingerprint reader Item (1) Component Power button (2) Speakers (2) (3) Fingerprint reader Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 21
Keys Item (1) (2) (3) (4) Component esc key fn key Windows logo key b key (5) Action keys (6) Windows applications key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 22
Item (7) Component num lock key (8) Integrated numeric keypad TouchPad Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 23
Lights Item (1) Component Power light (2) Mute light (3) Wireless light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 24
keys to all capital letters. ● White: The fingerprint was read. ● Amber: The fingerprint was not read. Component Digital Media slot Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 25
Left side Item (1) (2) (3) (4) (5) (6) (7) Component Vent External monitor port HDMI port RJ-45 (network) jack USB 3.0 ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 26
Right side Item (1) Component Power light (2) Hard drive light (3) USB 3.0 port (4) USB 2.0 port (5) Optical drive (6) Optical drive light (7) Optical drive eject button (8) AC adapter light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 27
Item (9) (10) Component Power connector Security cable slot Rear Component Vent Description Connects an AC adapter. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 28
It is normal for the internal fan to cycle on and off during routine operation. The service cover provides access to the hard drive bay, wireless module compartment, and memory module compartment , remove the module to restore computer functionality, and then contact customer support through Help and - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 29
the computer serial number and model description provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 30
Computer major components 22 Chapter 3 Illustrated parts catalog - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 31
Item (1) (2) Component Spare part number 17.3-in, LED display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: FHD, AntiGlare display assembly for use only on computer models equipped with - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 32
Item (3) (4) (5) (6) (7) (8) (9) Component Spare part number For use only on computer models equipped with an Intel processor in Germany 681980-041 For use only on computer models equipped with an Intel processor in Italy 681980-061 For use only on computer models equipped with an Intel - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 33
Item Component Spare part number For use only on computer models equipped with an Intel 45-W processor, the NVIDIAR 711508-501 GeForceR 635M graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel 35-W - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 34
Item (10) (11) Component Spare part number For use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 682043-601 For use only on computer models equipped with an Intel dual core processor, a - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 35
Item (12) (13a) (13b) (14) (15) (16) (17) (18) Component Spare part number Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W) 711903-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 3.0-MB L3 cache, 35 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 36
Item (19) (20) (21) (22) Component Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Hard drives (2, do not include the primary or secondary hard drive connector cables, hard drive brackets, or screws): For use on all - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 37
Component Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan Service cover (includes speaker grilles and front rubber feet) Spare part number 670290-001 681989-001 Display assembly subcomponents Item (1) (2) (3) (4) (5) Component - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 38
Item (6) (7) (8) Component Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory Antenna Kit (includes left and right wireless antenna cables and transceivers) Display speakers (include speaker cables) Display enclosure In - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 39
Item (2a) (2b) (2c) (3) (4a) (4b) (4c) (5) Component 1-TB, 5400-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 7200-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 320-GB, 7200-rpm, 9.5-mm 320-GB, 5400-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm, for use only on - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 40
Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 90-W HP Smart AC adapter for use only on computer models equipped with an Intel - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 41
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use only on computer models equipped with an Intel processor in Australia (3pin, black, 1.83-m) 490371-021 Power - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 42
Spare part number Description 634925-001 500-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The primary and secondary hard drive connector cable, hard drive bracket, and screws are included in - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 43
cable) 681986-001 USB board (includes cable) 681987-001 TouchPad button board (includes bracket and cable) 681988-001 Card Reader board (includes cable) 681989-001 Service cover 681990-001 17.3-in, LED, HD, BrightView display panel Sequential part number listing 35 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 44
Spare part number Description 681991-001 17.3-in, LED, FHD, AntiGlare display panel 681992-001 Screw Kit 681993-001 Display Screw Kit (includes display bezel screw covers) 681994-001 Display speakers 681995-001 Front speakers 681996-001 Subwoofer 681997-001 160-GB solid-state drive for - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 45
Spare part number Description 682043-501 System board for use only on computer models equipped with an Intel dual core processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 682043-601 System board for use only on - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 46
Spare part number Description 691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models 693702-001 Display enclosure 693709-001 120-W HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, 3-wire) 693710-001 65-W HP Smart AC - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 47
Spare part number Description 698781-291 Keyboard without backlight for use only on computer models equipped with an Intel processor in Japan (includes keyboard cable) 698781-AB1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Taiwan (includes - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 48
Spare part number Description 699338-001 17.3-in, LED, FHD, AntiGlare display assembly in natural silver finish for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes display panel cable, 2 WLAN antenna transceivers and cables, and - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 49
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in pressure only at the points designated in the maintenance instructions. Preliminary replacement requirements 41 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 50
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 51
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 52
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 53
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 54
servicing the computer. Make special note of each screw size and location during removal and replacement. Service service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 47 for battery removal instructions part number helps a service technician to determine what - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 55
Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 672412-001 671731-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 56
external devices from the computer. 4. Remove the battery (see Battery on page 47). Remove the hard drive: 1. Slide the battery release latch (1) to release the service cover. 2. Slide the service cover (2) toward the front of the computer. 48 Chapter 4 Removal and replacement procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 57
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the primary hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×5.5 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 58
8. Release the secondary hard drive connector cable from the clips (2) and routing channel built into the base enclosure. 9. Remove the two Phillips PM2.5×8.5 screws (3) that secure the secondary hard drive to the computer. 10. Use the tab to slide the secondary hard drive (4) to the left, and then - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 59
11. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, primary hard drive connector cable, and secondary hard drive connector cable are available in the Hard - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 60
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 61
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the optical drive: 1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 62
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 63
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 64
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. 56 Chapter 4 Removal and replacement procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 65
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the . 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the WLAN module: 1. - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 66
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 67
Keyboard Description Keyboard with backlight (includes backlight cable and keyboard cable): In midnight black finish: For use only on computer models equipped with an Intel processor in Belgium For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia For - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 68
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the service cover (see Hard drive on page 48). Remove the keyboard: 1. Remove the two Phillips PM2.5×8.5 screws that secure the keyboard to the computer - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 69
4. Press on the back of the keyboard through the opening in the optical drive bay until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 70
8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board. 9. Remove the keyboard (5). Reverse this procedure to install the keyboard. 62 Chapter 4 Removal and replacement procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 71
Top cover Description In midnight black finish In natural silver finisih Spare part number 708009-001 708012-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 72
Remove the top cover: 1. Remove the twelve Phillips PM2.5×8.5 screws that secure the top cover to the computer. 2. Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×3.0 screws in the optical drive bay (2) Three Phillips PM2.0×2.5 screws in the battery bay - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 73
5. Release the corresponding ZIF connectors, and then disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) Front speaker cable 6. Remove the Phillips PM2.5×4.0 screw that secures the top cover to - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 74
8. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover. 66 Chapter 4 Removal and replacement procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 75
Front speakers Description Front speakers (include speaker cables) Spare part number 681995-001 Before removing the front speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 76
Reverse this procedure to install the front speakers. Power button board Description Power button board (includes cable) Spare part number 681985-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 77
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Fingerprint reader board Description Fingerprint reader board (includes cable and bracket) Spare part number 681975-001 Before removing the fingerprint reader board, follow these steps: 1. - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 78
Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM2.5×3.0 screw (2) - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 79
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Release the TouchPad button board ZIF connector (1) to which the TouchPad button board cable is connected, and then - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 80
8. Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the slots (5) on the top cover. Reverse this procedure to install the TouchPad button board. Solid-state drive Description Spare part number 180-GB - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 81
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 82
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Hard drive (see Hard drive on page 48) b. Optical drive (see Optical drive on page 53) c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 83
Power connector cable Description For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor Spare part number 681973-001 681974-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 84
4. Release the power connector (4) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable. 76 Chapter 4 Removal and replacement procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 85
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 682220-501 For use only on computer models equipped with an Intel quad core processor, the NVIDIAR GeForceR 650M - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 86
Description Spare part number For use only on computer models equipped with an Intel quad core processor, the NVIDIAR 681999-501 GeForceR 630M graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 87
● Fan/heat sink assembly (see Fan/heat sink assembly on page 81) ● Processor (see Processor on page 85) Remove the system board: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Disconnect the RTC battery cable (1) from the system board. 4. Disconnect the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 88
8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board. 11. Remove the four Phillips PM2 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 89
12. Lift the right side of the system board (2) until it rests at an angle. 13. Remove the system board (3) by sliding it up and to the right at angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 90
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) e. System board (see System board on page 77) Remove the fan/heat sink assembly: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 91
discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● Thermal pads are used on the system board components (5) and the heat sink sections - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 92
an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 93
an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 94
Description Spare part number Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600- MHz FSB, 6.0-MB L3 cache, 45 W) 702840-001 Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600- MHz FSB, 6.0-MB L3 cache, 45 W) 681283-001 Intel Quad Core i7- - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 95
c. Keyboard (see Keyboard on page 59) d. Top cover (see Top cover on page 63) e. System board (see System board on page 77) f. Fan/heat sink assembly (see Fan/heat sink assembly on page 81) Remove the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 96
Card Reader board Description Card Reader board (includes cable) Spare part number 681988-001 Before removing the Card Reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 97
Subwoofer Description Subwoofer (includes subwoofer cable, front speaker passthrough cable, and 2 rubber isolators) Spare part number 681996-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 98
3. Remove the subwoofer (2). NOTE: The subwoofer includes four rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 99
Remove the optical drive connector cable: 1. Release the optical drive connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the optical drive connector cable to the base enclosure. 3. Remove the optical - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 100
Display assembly NOTE: The display assembly spare part kit includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable. Description Spare part number For use on all computer models: FHD, AntiGlare display assembly for use only on computer - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 101
4. Release the wireless antenna cables (4) from the clips (5) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 102
c. Remove the display bezel (6). The display bezel is available using spare part number 698775-001. 8. If it is necessary to replace the display panel: a. Disconnect the logo light cable (1). b. Release the display panel cable from the clip (2) built into the display enclosure. 94 Chapter 4 Removal - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 103
rear surface of the display panel. (The display panel cable is attached to the display panel by double-sided tape.) Release the adhesive support strip (3) that secures the display panel cable connector to the display panel. c. Release the handle (4) that secures the display panel cable connector to - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 104
d. Disconnect the display panel cable (5) from the display panel. The display panel cable is available using the following spare part numbers: ● 682226-001-Display panel cable for use only on computer models equipped with an Intel processor, an FHD display assembly, and a graphics subsystem with - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 105
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682045-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 106
12. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 107
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 681994-001. Reverse this procedure to install the display assembly. Component replacement procedures 99 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 108
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 109
disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 110
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 102 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 111
6 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight Dual hard drive Single hard drive Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 112
Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 104 Chapter 6 Specifications - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 113
17.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 23.3 cm 9.17 in 39.8 cm 15.67 in 43.9 cm 17.29 in Up to 16 - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 114
is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 106 Chapter 6 Specifications - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 115
and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups Recovery - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 116
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/ - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 117
Select Recovery Media Creation, and follow the on-screen instructions to continue. If you ever need to recover the Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem events. Even if you did not manually create a restore point, you can choose - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 118
you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Windows - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 119
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 120
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 112 Chapter 7 Backing up - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 121
, and then press f9 for boot options. 4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 122
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 123
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 124
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 125
35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35, 88 chipset, product description 3 components bottom 20 button - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 126
DVD±RW Double-Layer SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 E electrostatic discharge 43 equipment guidelines 45 esc key 13 Ethernet, product description 7 external monitor port 17 F fan/heat sink assembly removal 81 spare part numbers 27, 37, 81 fingerprint - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 127
memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 128
wireless, product description 7 WLAN module removal 57 spare part number 57 spare part numbers 28, 34, 37, 38 workstation guidelines 44 120 Index - HP ENVY dv7-7227cl | HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPOR - Page 129
HP ENVY dv7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.