HP EliteBook 755 User Guide

HP EliteBook 755 Manual

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  • HP EliteBook 755 | User Guide - Page 1
    User Guide
  • HP EliteBook 755 | User Guide - Page 2
    over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    Using the wireless controls ...25 Wireless button ...25 Operating system controls 25 Connecting to a WLAN ...26 Using HP Mobile Broadband (select products only 26 Using HP Mobile Connect Pro (select products only 27 Using GPS (select products only) ...27 Using Bluetooth wireless devices (select
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    Connecting to a local area network (LAN) (select products only 29 Using HP LAN-WLAN Protection (select products only 30 Turning on and customizing HP LAN-WLAN Protection 30 Using HP MAC Address Manager to identify your computer on a network (select products only 30 Turning on and customizing the
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    HP Fast Charge (select products only 46 Displaying battery charge ...47 Finding battery information in HP Support Automatic DriveLock password 55 Selecting manual DriveLock 55 Setting a DriveLock 59 Using HP Client Security (select products only 59 Using HP Managed Services (select products only
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    ...61 Improving performance ...61 Using Disk Defragmenter ...61 Using Disk Cleanup ...61 Using HP 3D DriveGuard (select products only 61 Identifying HP 3D DriveGuard status 62 Updating programs and drivers ...62 Cleaning your computer ...62 Cleaning procedures ...62 Cleaning the display ...63
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    (select products only 75 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings 75 12 Specifications ...77 Input power ...77 Operating environment ...77 13 Electrostatic Discharge ...78 14 Accessibility ...79 Supported assistive technologies ...79 Contacting support ...79 Index ...80 xi
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    xii
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    1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key
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    Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center
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    Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. Finding information 3
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    2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the
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    guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP data transfer. HDMI port RJ-45 (network) jack/status lights Docking connector Connects an optional video or audio device, such as a
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    and DisplayPort USB Type-C power connector and Thunderbolt™ port with HP Sleep and Charge Power connector Description When the computer is on , providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may
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    Component (1) (2) (3) (4) Security cable slot Vent USB 3.x SuperSpeed port with HP Sleep and Charge Smart card reader Description Attaches an optional security cable to the charges most products such as a cell phone, camera, activity tracker, or smartwatch. Supports optional smart cards. Left 7
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    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select
  • HP EliteBook 755 | User Guide - Page 21
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select
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    Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Power light (2) Mute light (3) Microphone mute light (4) Num lk light (5) Wireless light (6) Sharing or presenting light (7) Caps lock light (8) Fn lock light 10 Chapter 2 Components
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    Component (9) Call answer light (10) Call end light Description On: Call answer is on. On: Call end is on. Keyboard area 11
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    Buttons, speakers, and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Component (1) Power button (2) Vents (2) 12 Chapter 2 Components Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press
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    and not a plug, press the Windows key on your keyboard, select Settings, select Accounts, and then select Sign-in options and follow the on-screen instructions. Keyboard area 13
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    Special keys NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) (4) (5) (6) (7) Description Action keys Execute frequently used system functions. See Action keys on page 16. esc key Displays system information when pressed in combination with the fn
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    Component Description NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. Keyboard area 15
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 14. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For
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    Icon Description ● Answers a call. ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing. NOTE: This feature
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    Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Key Description C Turns on scroll lock. R Breaks the operation. S Sends a programing query. 18
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    Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 19
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    is amber when all wireless devices are off. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page 61. 20 Chapter 2 Components
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    Cover NOTE: Refer to the illustration that most closely matches your computer. Component Internal microphone(s) (1 or 2 depending on model) Description Record(s) sound. Cover 21
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) HP
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    Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been
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    Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Insert the SIM card into the SIM card slot, and then press in
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    wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless . Mobile network operators install base stations (similar to cell phone towers) connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control
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    allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP Mobile Connect Pro (select products only) HP Mobile Connect Pro is a prepaid, mobile broadband service follow the on-screen instructions to verify that the supports Near
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    with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, antenna on the other NFC device, refer to your device instructions. 3. Follow any on-screen instructions to continue. 28 Chapter 3 Network connections
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    LAN-WLAN Protection, see Using HP LAN-WLAN Protection (select products only) on page 30. If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion product. To connect the network cable, follow these steps: 1. Plug
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    screen, and then follow the on-screen instructions. ‒ or - Select Main, select Save Changes and Exit changes go into effect when the computer restarts. Using HP MAC Address Manager to identify your computer on a external device, such as a docking station or external wireless adapter. This
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    into effect when the computer restarts. For additional documentation about HP MAC Address Manager and using system MAC addresses, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP MAC Address Manager to identify your computer on a network
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    4 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. ● Swipe 3 fingers away from you to see all open windows. ●
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    One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and
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    or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP
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    guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP . Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Using video 37
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    separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2. Connect the other end
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    , purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of
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    definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
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    to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes
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    VGA ports or DisplayPorts (DP) on the computer base or the docking station. 2. When Windows detects a monitor connected to the DP hub, the Follow the device manufacturer's instructions. For information on using your USB Type-C features, refer to HP Support Assistant. 42 Chapter 5 Entertainment
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    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. - or - 2. Connect the other end of the cable to
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    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 44.
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    allows you to quickly charge your computer battery. Charging time may vary by +/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in one of the following ways: ● When the remaining battery charge is between zero and 50%, the battery
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    , place the mouse pointer over the Power icon . Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar
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    HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support power, refer to the Setup Instructions poster provided in the computer box approved AC adapter or an optional docking device or expansion product. WARNING!
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    WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information
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    on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the software, go to http://www.hp.com. Computer risk Security feature Unauthorized use of the computer ● HP Client Security software, in
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    for any other application or website. ● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Using passwords 51
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    with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards and exit Computer Setup, select the Save icon and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then press
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    with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then press
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    ● Set DriveLock Master Password-See Selecting manual DriveLock on page 55. ● Enable DriveLock off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets the on-screen instructions. - or - Select Main, select Save Changes and Exit, and
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    the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets the Save icon, and then follow the on-screen instructions. - or - Select Main, select Save Changes the computer and try again. Selecting manual DriveLock CAUTION: To prevent a DriveLock-
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    manually 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock master password. NOTE: You can enable DriveLock
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    read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock
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    that you want to change, and then follow the on-screen instructions to enter passwords. NOTE: The Change DriveLock Master Password option is computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized
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    resolve the problem, disable instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP HP Client Security software Help. Using HP Managed Services (select products only) HP Managed Services
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    Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic
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    like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
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    automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC
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    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
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    the Recovery partition, you can obtain recovery media for your system from support. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● If your computer does list the Recovery partition and the
  • HP EliteBook 755 | User Guide - Page 78
    DVD media yourself, you can obtain recovery discs for your computer from HP. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure that the computer is connected to AC power before you
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    Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your
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    support. You can find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions.
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    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 69
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    must first disable FastBoot. 1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Clear the in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then
  • HP EliteBook 755 | User Guide - Page 83
    screen, and then follow the on-screen instructions. - or - Select Main, select HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
  • HP EliteBook 755 | User Guide - Page 84
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP EliteBook 755 | User Guide - Page 85
    users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. TPM BIOS settings (select
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    . This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn
  • HP EliteBook 755 | User Guide - Page 87
    for a specific product 1. Go to http://www.hp.com/support. 2. Select Get software and drivers. 3. Enter the product name or number. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
  • HP EliteBook 755 | User Guide - Page 88
    on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 76 Chapter 11 Using HP PC Hardware Diagnostics
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    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP EliteBook 755 | User Guide - Page 91
    and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide
  • HP EliteBook 755 | User Guide - Page 92
    48 D data transfer 42 Disk Cleanup software 61 Disk Defragmenter software 61 display components 8 DisplayPort, identifying USB Type- C6 docking connector, identifying 5 drive light 20 DriveLock description 55 disabling 57 enabling 56 DriveLock master password changing 57 DriveLock password changing
  • HP EliteBook 755 | User Guide - Page 93
    HP 3D DriveGuard 61 HP Client Security 59 HP Fast Charge 46 HP LAN-WLAN Protection 30 HP MAC Address Manager 30 HP Mobile Connect 27 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot problems 69 starting 68 HP 22 service 22 HP 3D DriveGuard 61 updating programs and drivers
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    identifying 7 serial number, computer 22 service labels, locating 22 setup utility navigating DisplayPort, connecting USB Type-C 38 supported discs, recovery 66 Sure Start using unresponsive system 45 updating programs and drivers 62 USB 3.x SuperSpeed port with HP Sleep and Charge, identifying 7
  • HP EliteBook 755 | User Guide - Page 95
    Windows application key, identifying 14 Windows Hello using 58 Windows key, identifying 14 Windows tools using 66 wireless action key 16 wireless antennas, identifying 8 wireless button 25 wireless certification label 23 wireless controls button 25 operating system 25 wireless key 25 wireless light
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User Guide