HP EliteBook G7 User Guide

HP EliteBook G7 Manual

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  • HP EliteBook G7 | User Guide - Page 1
    User Guide
  • HP EliteBook G7 | User Guide - Page 2
    over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    a wireless network ...18 Using the wireless controls ...18 Wireless button ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 19 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting
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    Turning on and customizing HP LAN-Wireless Protection 22 Using HP MAC Address Pass Through to identify your computer on a network (select products only 23 Customizing MAC Address Pass Through 23 4 Navigating the screen ...24 Using
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    HP Fast Charge (select products only 39 Displaying battery charge ...39 Finding battery information in HP Support Automatic DriveLock password 48 Selecting manual DriveLock 48 Setting a DriveLock 52 Using HP Client Security (select products only 52 Using HP Device as a Service (select products
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    ...54 Using Disk Defragmenter ...54 Using Disk Cleanup ...54 Using HP 3D DriveGuard (select products only 54 Identifying HP 3D DriveGuard status 55 Updating programs and drivers ...55 Cleaning your computer ...55 Using HP Easy Clean (select products only 55 Removing dirt and debris from
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    ...73 International Association of Accessibility Professionals (IAAP 73 Finding the best assistive technology 74 Assessing your needs ...74 Accessibility for HP products 74 Standards and legislation ...75 Standards ...75 Mandate 376 - EN 301 549 75 Web Content Accessibility Guidelines (WCAG 75
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    Educational institutions ...76 Other disability resources ...76 HP links ...76 Contacting support ...77 Index ...78 xii
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    58. ● Access HP Support Assistant app-For quick online support, open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar
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    to the internet to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or
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    , use minimal force when inserting a SIM card. NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: 1. Go to http://www.hp.com/support, and then search for your computer by product name or number. 2. Select Product Information
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    AC adapter that has a USB Type-C connector, Thunderbolt™ ports (2) with HP Sleep and supplying power to the computer and, if needed, charging the -C connector, providing DisplayPort™ output. NOTE: Your computer might also support a Thunderbolt docking station. NOTE: Cables, adapters, or both (
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    and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (4) Smart card reader Supports optional smart cards. (5) USB SuperSpeed port
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select
  • HP EliteBook G7 | User Guide - Page 19
    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press
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    Lights NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Privacy key light (select products only) (3) Mute light (4) Microphone mute light (5) Power light (6) Fn lock light (7) Num lk
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    computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include
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    Table 2-6 Button, speakers, vents, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. (4) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
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    Table 2-7 Special keys and their descriptions (continued) Component Description ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation,
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    Action keys Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. ▲ To use an action key, press and hold the key. NOTE: On some products, you must press the fn
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes the microphone. Opens the "How to get help in Windows 10" webpage. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is
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    Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the
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    might need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component (1) HP
  • HP EliteBook G7 | User Guide - Page 28
    Table 2-12 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory purchasing a nano SIM card, follow these instructions to determine the correct nano SIM card size for your computer: 1. Go to http://www.hp.com/support, and then search for your computer by
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    To remove the card: 1. Release the card tray as described above, and then remove the card. 2. Replace the tray in the computer. Press in gently on the tray until it is firmly seated. Inserting a nano SIM card (select products only) 17
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network ( or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the taskbar
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    allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP device that you are adding, follow the on-screen instructions to verify that the code on your device matches one device to another. With NFC and supported apps, you can share websites, transfer contact
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    the other NFC device, see your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wired network want to connect to an existing network at your office. NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your wireless (
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    the computer is connected directly to a LAN. Turning on and customizing HP LAN-Wireless Protection 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards
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    Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
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    4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
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    Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select
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    Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. You can connect
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    Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Headphones combined with the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. 30 Chapter 5 Entertainment features
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    separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the computer. 2. Connect the other
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    , purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of
  • HP EliteBook G7 | User Guide - Page 45
    definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
  • HP EliteBook G7 | User Guide - Page 46
    To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Discovering and connecting wired
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    Select Connect to a wireless display, and then follow the on-screen instructions. Using data transfer Your computer is a powerful entertainment device that enables manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Using data transfer
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    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. - or - 2. Connect the other end of the cable to
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    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the . You can also initiate Sleep manually. Depending on your computer model, the Sleep state might also support Modern Standby mode. This mode
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    IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using
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    50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the
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    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
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    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to
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    on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the to http://www.hp.com. Table 7-1 Security solutions Computer risk Security feature Unauthorized use of the computer ● HP Client Security
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    for any other application or website. ● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Setting passwords in Computer
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    Setting a new BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    . Deleting a BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    on page 47. ● Set DriveLock Master Password-See Selecting manual DriveLock on page 48. ● Enable DriveLock-See Enabling DriveLock and keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 1. Turn
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    away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup. Note the following
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    1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. 7. To save your
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    off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without 4. Select Disable DriveLock, and then press enter. 5. Follow the on-screen instructions to disable DriveLock. 6. To save your changes and exit Computer Setup, select
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    Set up. 4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized
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    temporarily resolve the problem, disable the instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. You can access this software through the HP HP Client Security software Help. Using HP Device as a Service (select products only) HP
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    Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic
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    Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the
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    automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook
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    surface is dry: a. Connect AC power. b. Connect all powered external devices. c. Turn on the computer. Removing dirt and debris from non-HP Easy Clean computers If HP Easy Clean is not preinstalled on your computer, follow these steps: 1. Turn off the computer to prevent electric shock or damage to
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    ● Clean the wood with a dry, static-free microfiber cloth or chamois. ● Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other mineral spirits. ● Do not expose the wood to sun or moisture for long periods of time. ● If the wood becomes wet, dry it by
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    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
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    operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 60 Chapter 9 Backing up, restoring
  • HP EliteBook G7 | User Guide - Page 73
    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To
  • HP EliteBook G7 | User Guide - Page 74
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 62 Chapter 10 Computer
  • HP EliteBook G7 | User Guide - Page 75
    Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform
  • HP EliteBook G7 | User Guide - Page 76
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 64 Chapter 10 Computer Setup
  • HP EliteBook G7 | User Guide - Page 77
    displayed. Select the link and follow the on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. ● You must use
  • HP EliteBook G7 | User Guide - Page 78
    Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows
  • HP EliteBook G7 | User Guide - Page 79
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP EliteBook G7 | User Guide - Page 80
    , follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and
  • HP EliteBook G7 | User Guide - Page 82
    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. The voltage and current for
  • HP EliteBook G7 | User Guide - Page 83
    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating (writing to optical disc) 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized)
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP EliteBook G7 | User Guide - Page 85
    establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and
  • HP EliteBook G7 | User Guide - Page 86
    to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting
  • HP EliteBook G7 | User Guide - Page 87
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
  • HP EliteBook G7 | User Guide - Page 88
    exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Job Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales 76 Chapter 14
  • HP EliteBook G7 | User Guide - Page 89
    through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time
  • HP EliteBook G7 | User Guide - Page 90
    computer setup 61 connecting to a WLAN 19 connector, power 4 control zone 7 corporate WLAN connection 19 critical battery level 40 customer support, accessibility 77 D data transfer 35 Disk Cleanup software 54 Disk Defragmenter software 54 display components 6 DriveLock description 48 disabling 50
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    HP 3D DriveGuard 54 HP Assistive Policy 73 HP Client Security 52 HP Device as a Service (HP DaaS) 52 HP Easy Clean using 55 HP Fast Charge 39 HP LAN-Wireless Protection 22 HP MAC Address Pass Through 23 HP 54 Disk Defragmenter 54 updating programs and drivers 55 managing power 37 microphone mute key,
  • HP EliteBook G7 | User Guide - Page 92
    security cable slot, identifying 5 serial number, computer 15 service labels, locating 15 setup utility navigating and selecting 61 gesture 25 U unresponsive system 38 updating programs and drivers 55 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying
  • HP EliteBook G7 | User Guide - Page 93
    USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 4 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 4 user password 44 using the keyboard and optional mouse 28 using the touchpad 24 WWAN antennas, identifying 6 WWAN device 18, 19 V
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User Guide