HP Integrity Superdome SX2000 HP Integrity Servers with Microsoft Windows Serv - Page 23

No server information displayed on the System Management Homepage Issue Occasionally after a system reboot, the HP Insight Management Agents do not return any server hardware information. Therefore, the System Management Homepage does not show any server hardware information. Servers All Integrity Workaround Restart the HP Insight Server Agents service. Network Interface Cards (NICs) AD385A NIC card can affect server performance under a load Issue When handling IPv6 traffic, a server with the Neterion AD385A NIC card installed can exhibit sluggish performance. In some cases, a DPC Watchdog timeout event occurs. Servers Superdome SX2000, rx8640, rx7640, rx6600, rx3600, rx2660 Workaround Set the RssBaseCpu registry value in HLKM\System\CurrentControlSet\ Services\NDIS\Parameters to 8 (the default is 4). For more information, see the Receive-Side Scaling Enhancements in Windows Server 2008 white paper at http://www.microsoft.com/whdc/device/network/NDIS_RSS.mspx Smart Array Blue screen displays when Smart Array cards are hot removed Issue A blue screen is displayed when Smart Array P800/E500 and P400 cards are hot removed with no storage attached. Servers All supported Integrity servers Workaround HP does not recommend any hot replace or hot add functions for these cards in the 6.2 release. System Management Homepage (SMH) Software Information page in SMH is blank Issue After upgrading the Integrity Support Pack from Version 6.1 to Version 6.2, the Software Information page in System Management Homepage (SMH) is empty (blank page). Servers All Integrity Workaround 1. Navigate to the C:\CPQSYSTEM\cpxml folder. 2. Remove the cp009280.xml file. 3. Restart SMH. If any pop-up windows display that contain the sw_discovery.exe application name, follow these steps: 1. Navigate to the C:\Program Files\HPWBEM\Tools folder. 2. Replace the hpsum_swdiscovery.exe file with the same file in the Support Pack that you downloaded. Video HPSUM screen cannot be resized Issue When installing the Integrity Service Pack (ISP), the HPSUM screen cannot be resized. Troubleshooting Common Issues 23