Poor print quality and unexpected printouts
..........................................................................
138
Common poor quality printout problems
.........................................................................
139
Meaningless characters print
..........................................................................................
139
Ink is smearing
................................................................................................................
140
Ink is not filling the text or graphics completely
...............................................................
141
Output is faded or dull colored
........................................................................................
141
Colors are printing as black and white
............................................................................
141
Wrong colors are printing
................................................................................................
142
Printout shows bleeding colors
.......................................................................................
142
Colors do not line up properly
.........................................................................................
142
Lines or dots are missing from text or graphics
..............................................................
143
Solve paper-feed problems
...................................................................................................
143
Solve copy problems
............................................................................................................
144
No copy came out
...........................................................................................................
145
Copies are blank
.............................................................................................................
145
Documents are missing or faded
....................................................................................
145
Size is reduced
...............................................................................................................
145
Copy quality is poor
........................................................................................................
146
Copy defects are apparent
.............................................................................................
146
The device prints half a page, then ejects the paper
......................................................
147
Error messages appear
..................................................................................................
147
Solve scan problems
............................................................................................................
147
Scanner did nothing
........................................................................................................
147
Scan takes too long
........................................................................................................
148
Part of the document did not scan or text is missing
.......................................................
148
Text cannot be edited
.....................................................................................................
149
Error messages appear
..................................................................................................
149
Scanned image quality is poor
........................................................................................
149
Scan defects are apparent
..............................................................................................
150
Solve fax problems
...............................................................................................................
151
The fax test failed
...........................................................................................................
151
Solve network problems
.......................................................................................................
163
Solve wireless problems
.......................................................................................................
165
Solve photo (memory card) problems
...................................................................................
166
The device cannot read the memory card
......................................................................
166
The device cannot read photos on the memory card
......................................................
167
The device prints half a page, then ejects the paper
......................................................
167
Troubleshoot installation issues
............................................................................................
167
Hardware installation suggestions
..................................................................................
167
Software installation suggestions
....................................................................................
168
Clear jams
............................................................................................................................
169
Clear paper jams
............................................................................................................
169
Avoid paper jams
............................................................................................................
171
A
HP supplies and accessories
Order printing supplies online
...............................................................................................
172
Supplies
................................................................................................................................
172
Supported print cartridges
..............................................................................................
172
HP media
........................................................................................................................
172
6