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HP J6480 User Guide - Page 140

Error message appears on control-panel display, The device is not responding (nothing prints)

UPC - 883585506811

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Chapter 9 Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshooting tips and resources. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software. Check the cable connections • Make sure both ends of the network/USB cable are secure. • If the device is connected to a network, check the following: ◦ Check the Link light on the back of the device. ◦ Make sure you are not using a phone cord to connect the device. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. Device takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements. 136 Maintain and troubleshoot

Section	Page
Contents	5
Get started	13
Find other resources for the product	13
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Device control panel buttons and lights	16
Connection information	17
Turn off the device	18
Use the device	19
Use device control panel menus	19
Device control-panel message types	20
Status messages	20
Warning messages	20
Error messages	20
Critical error messages	20
Change device settings	20
Use the HP Solution Center (Windows)	21
Use the HP photo and imaging software	21
Load originals	22
Load an original on the scanner glass	23
Load an original in the automatic document feeder (ADF)	23
Select print media	24
Tips for selecting and using print media	24
Understand specifications for supported media	25
Understand supported sizes	26
Understand supported media types and weights	28
Set minimum margins	29
Load media	30
Print on special and custom-sized media	31
Print borderless	32
Set up speed-dial entries	34
Set up fax numbers as speed-dial entries or groups	34
Set up speed-dial entries	34
Set up a speed-dial group	34
Print and view a list of speed-dial entries	35
View a list of speed-dial entries	35
Install the duplexer	36
Print	37
Change print settings	37
Change settings from an application for current jobs (Windows)	37
Change default settings for all future jobs (Windows)	37
Change settings (Mac OS)	38
Print on both sides (duplexing)	38
Guidelines for printing on both sides of a page	38
Perform duplexing	38
Cancel a print job	39
Copy	40
Make copies from the device control panel	40
Change the copy settings	40
Set the number of copies	41
Set the copy paper size	41
Set the copy paper type	41
Change copy speed or quality	42
Resize an original to fit onto letter or A4 paper	43
Copy a legal-size document onto letter paper	43
Adjust the lightness and darkness of your copy	44
Enhance blurred areas of your copy	44
Enhance light areas of your copy	45
Cancel a copy job	45
Scan	46
Scan an original	46
Scan an original to a program on a computer (direct connection)	47
Scan an original to a memory device	47
Use Webscan via embedded Web server	47
Scan from a TWAIN-compliant or a WIA-compliant program	47
Scan from a TWAIN-compliant program	48
Scan from a WIA-compliant program	48
Edit a scanned original	48
Edit a scanned photo or graphic	48
Edit a scanned document using optical character recognition (OCR) software	48
Change scan settings	49
Cancel a scan job	49
Work with memory devices	50
Insert a memory card	50
Print DPOF photos	51
View photos	51
View photos using your computer	52
Print an index sheet from the device control panel	52
Save photos to your computer	52
Fax	53
Send a fax	53
Send a basic fax	54
Send a fax manually from a phone	54
Send a fax using monitor dialing	55
Send a fax from memory	56
Schedule a fax to send later	56
Send a fax to multiple recipients	57
Send a fax to multiple recipients from the device control panel	57
Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS)	57
Send a color original or photo fax	58
Change the fax resolution and Lighter / Darker settings	58
Change the fax resolution	59
Change the Lighter / Darker setting	60
Set new default settings	60
Send a fax in Error Correction Mode	60
Receive a fax	61
Receive a fax manually	61
Set up backup fax reception	62
Reprint received faxes from memory	63
Poll to receive a fax	63
Forward faxes to another number	64
Set the paper size for received faxes	65
Set automatic reduction for incoming faxes	65
Block junk fax numbers	65
Set the junk fax mode	66
Add numbers to the junk fax list	66
Remove numbers from the junk fax list	67
Receive faxes to your computer (Fax to PC)	67
Activate Fax to PC	67
Modify Fax to PC settings	68
Change fax settings	69
Configure the fax header	69
Set the answer mode (Auto answer)	69
Set the number of rings before answering	70
Change the answer ring pattern for distinctive ring	70
Set the fax error correction mode	71
Set the dial type	71
Set the redial options	71
Set the fax speed	71
Fax over the Internet	72
Test fax setup	73
Use reports	73
Print fax confirmation reports	74
Print fax error reports	74
Print and view the fax log	75
Cancel a fax	75
Configure and manage	76
Manage the device	76
Monitor the device	77
Administer the device	77
Use device management tools	78
Toolbox (Windows)	78
Open the Toolbox	78
Toolbox tabs	78
Embedded Web server	79
To open the embedded Web server	79
Embedded Web server pages	80
HP Printer Utility (Mac OS)	80
Open the HP Printer Utility	81
HP Printer Utility panels	81
Understand the self-test diagnostic page	81
Understand the network configuration page	82
Channel range definitions	84
Configure network options	84
Change basic network settings	84
Use the Wireless Setup Wizard	85
View and print network settings	85
Turn the wireless radio on and off	85
Change advanced network settings	85
Set link speed	86
To View IP settings	86
To Change IP settings	86
Set up faxing for the device	86
Set up faxing (parallel phone systems)	87
Choose the correct fax setup for your home or office	88
Select your fax setup case	89
Case A: Separate fax line (no voice calls received)	91
Case B: Set up the device with DSL	92
Case C: Set up the device with a PBX phone system or an ISDN line	93
Case D: Fax with a distinctive ring service on the same line	93
Case E: Shared voice/fax line	94
Case F: Shared voice/fax line with voice mail	95
Case G: Fax line shared with computer modem (no voice calls received)	96
Case H: Shared voice/fax line with computer modem	99
Case I: Shared voice/fax line with answering machine	103
Case J: Shared voice/fax line with computer modem and answering machine	104
Case K: Shared voice/fax line with computer dial-up modem and voice mail	108
Serial-type fax setup	110
Configure the device (Windows)	110
Direct connection	111
Install the software before connecting the device (recommended)	111
Connect the device before installing the software	111
Share the device on a locally shared network	112
Network connection	112
To install the device on a network	113
To install the device software on client computers	113
To install the printer driver using Add Printer	114
Configure the device (Mac OS)	114
Install the software for network or direct connection	114
Share the device on a locally shared network	115
Set up the device for wireless communication	116
Understand 802.11 wireless network settings	117
To set up wireless communication using the device control panel with wireless setup wizard	118
To set up wireless communication using the installer (Windows)	118
To set up the device on a wireless network (Mac OS)	119
To turn off wireless communication	119
Guidelines for reducing interference on a wireless network	120
Guidelines for ensuring wireless network security	120
To add hardware addresses to a WAP	120
Other guidelines	120
Uninstall and reinstall the software	121
Maintain and troubleshoot	124
Work with print cartridges	124
Supported print cartridges	124
Handle the print cartridges	125
Replace the print cartridges	125
Align the print cartridges	128
Clean the print cartridges	129
Clean the print cartridge contacts	130
Clean the area around the ink nozzles	132
Store printing supplies	133
Clean the device	134
Clean the scanner glass	135
Clean the exterior	135
Clean the automatic document feeder	135
General troubleshooting tips and resources	138
Solve printing problems	139
The device shuts down unexpectedly	139
Error message appears on control-panel display	140
The device is not responding (nothing prints)	140
Device takes a long time to print	140
Blank or partial page printed	141
Something on the page is missing or incorrect	141
Placement of the text or graphics is wrong	142
The device prints half a page, then ejects the paper	142
Poor print quality and unexpected printouts	142
Common poor quality printout problems	143
Meaningless characters print	143
Ink is smearing	144
Ink is not filling the text or graphics completely	145
Output is faded or dull colored	145
Colors are printing as black and white	145
Wrong colors are printing	146
Printout shows bleeding colors	146
Colors do not line up properly	146
Lines or dots are missing from text or graphics	147
Solve paper-feed problems	147
Solve copy problems	148
No copy came out	149
Copies are blank	149
Documents are missing or faded	149
Size is reduced	149
Copy quality is poor	150
Copy defects are apparent	150
The device prints half a page, then ejects the paper	151
Error messages appear	151
Solve scan problems	151
Scanner did nothing	151
Scan takes too long	152
Part of the document did not scan or text is missing	152
Text cannot be edited	153
Error messages appear	153
Scanned image quality is poor	153
Scan defects are apparent	154
Solve fax problems	155
The fax test failed	155
Solve network problems	167
Solve wireless problems	169
Solve photo (memory card) problems	170
The device cannot read the memory card	170
The device cannot read photos on the memory card	171
The device prints half a page, then ejects the paper	171
Troubleshoot installation issues	171
Hardware installation suggestions	171
Software installation suggestions	172
Clear jams	173
Clear paper jams	173
Avoid paper jams	175
HP supplies and accessories	176
Order printing supplies online	176
Supplies	176
Supported print cartridges	176
HP media	176
Support and warranty	177
Obtain electronic support	177
Warranty	178
Obtain HP telephone support	179
Before you call	179
Support process	179
HP support by phone	179
Phone support period	180
Telephone support numbers	180
Placing a call	181
After the phone support period	181
Additional warranty options	181
HP Quick Exchange Service (Japan)	182
HP Korea customer support	182
Prepare the device for shipment	183
Remove the device control-panel faceplate	183
Remove the print cartridges before shipment	184
Remove the duplexer	185
Remove the output tray	186
Pack the device	186
Device specifications	188
Physical specifications	188
Product features and capacities	188
Processor and memory specifications	189
System requirements	189
Network protocol specifications	190
Embedded Web server specifications	190
Print specifications	191
Copy specifications	191
Fax specifications	191
Scan specifications	192
Environmental specifications	192
Electrical specifications	192
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	192
Memory card specifications	193
Regulatory information	194
FCC statement	195
Notice to users in Korea	195
VCCI (Class B) compliance statement for users in Japan	196
Notice to users in Japan about the power cord	196
Toxic and hazardous substance table	196
LED indicator statement	196
Noise emission statement for Germany	197
Notice to users of the U.S. telephone network: FCC requirements	198
Notice to users of the Canadian telephone network	199
Notice to users in the European Economic Area	200
Notice to users of the German telephone network	200
Australia wired fax statement	200
Regulatory information for wireless products	201
Exposure to radio frequency radiation	201
Notice to users in Brazil	201
Notice to users in Canada	201
Notice to users in Taiwan	202
European Union regulatory notice	203
Regulatory model number	203
Declaration of conformity	204
Environmental product stewardship program	205
Paper use	205
Plastics	205
Material safety data sheets	205
Recycling program	205
HP inkjet supplies recycling program	205
Disposal of waste equipment by users in private households in the European Union	206
Energy Star® notice	207

Match case Limit results 1 per page

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,

and reconnect the cables. If the problem persists, visit the HP Web site (

www.hp.com/

support

) for the latest troubleshooting information, or product fixes and updates.

The device is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print

after the computer reboots. Refer to the Help system for the operating system for more

information.

Check the device setup

For more information, see

General

troubleshooting

tips

and

resources

Check the device software installation

If the device is turned off when printing, an alert message should appear on your

computer screen; otherwise, the device software might not be installed correctly. To

resolve this, uninstall the software completely, and then reinstall the device software.

For more information, see

Uninstall

and

reinstall

the

software

Check the cable connections

•

Make sure both ends of the network/USB cable are secure.

•

If the device is connected to a network, check the following:

◦

Check the Link light on the back of the device.

◦

Make sure you are not using a phone cord to connect the device.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

the device. If there is a problem communicating with the device, try temporarily

disabling the firewall. If the problem persists, the firewall is not the source of the

communication problem. Re-enable the firewall.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For

more information, see

System

requirements

Chapter 9

136

Maintain and troubleshoot