HP Jet Fusion 300 User Guide - Page 83

The status of the Printhead Health Gauge, Health Test from the Control Panel

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The status of the Printhead Health Gauge (Control Panel Home > Maintenance > Printhead) displays "Printhead is underperforming" even after a new Printhead is installed and the Printhead Replacement flow has been followed. The Printhead Health Gauge status is an indication of the printhead nozzle health. IMPORTANT: The Printhead Health Gauge status ONLY gets updated after the printer performs a Drop Detect procedure. There are three ways the printer can perform a Drop Detect procedure: 1. Print a job. 2. Run the diagnostic test 1.1 from System Checks > Check All. 3. Run the diagnostic test from Nozzle Health Test: Mono Pen or Color Pen. See the following for more details. ● Troubleshooting: If the status of the Printhead Health Gauge shows "Printhead is underperforming", verify the Printhead Nozzle Health of all agents except DA by printing the Print Quality Diagnostic Page in Maintenance menu > Part troubleshooting >Print-quality diagnostic: - If Print Quality Diagnostic Page looks good: In order to check the DA Nozzle Health, run the Nozzle Health Test from the Control Panel in Service Menu > 7.0 Drop Detect > 7.3 "Drop Detect Calibration and Nozzle Health Test" > Nozzle Health Test: Mono Pen. How to update the Printhead Health Gauge status 77

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The status of the Printhead Health Gauge (
Control Panel Home
>
Maintenance
>
Printhead
) displays
“Printhead is underperforming” even after a new Printhead is installed and the Printhead Replacement flow
has been followed. The Printhead Health Gauge status is an indication of the printhead nozzle health.
IMPORTANT:
The Printhead Health Gauge status ONLY gets updated after the printer performs a Drop
Detect procedure. There are three ways the printer can perform a Drop Detect procedure:
1.
Print a job.
2.
Run the diagnostic test 1.1 from
System Checks
>
Check All
.
3.
Run the diagnostic test from
Nozzle Health Test: Mono Pen or Color Pen
.
See the following for more details.
●
Troubleshooting:
If the status of the Printhead Health Gauge shows “Printhead is underperforming”, verify the Printhead
Nozzle Health of all agents except DA by printing the Print Quality Diagnostic Page in
Maintenance menu
>
Part troubleshooting
>
Print-quality diagnostic
:
–
If Print Quality Diagnostic Page looks good
: In order to check the DA Nozzle Health, run the Nozzle
Health Test from the Control Panel in
Service Menu
>
7.0 Drop Detect
>
7.3 “Drop Detect Calibration and
Nozzle Health Test”
>
Nozzle Health Test: Mono Pen
.
How to update the Printhead Health Gauge status
77