HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 100

Performance problems, Try the tips in this if s exit the device

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Problem Cause Solution The device does not pull media from the media input tray. The device might be in manual feed mode. ● If Manual feed appears on the device control-panel display, press Menu/Enter to print the job. ● Verify that the device is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. The paper-length adjustment control in Adjust the paper-length adjustment control to the correct tray 1 is set at a length that is greater length. than the media size. Performance problems Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does not print any pages. Problem Cause Solution Pages print but are totally The sealing tape might still be in the blank. print cartridge. The document might contain blank pages. The device might be malfunctioning. Verify that the sealing tape has been completely removed from the print cartridge. Check the document that you are printing to see if content appears on all of the pages. To check the device, print a Configuration report. See Information pages on page 64. Pages print slowly. Pages did not print. Certain media types can slow the print Print on a different type of media. job. The device might not be pulling media See Media-handling problems on page 88. correctly. The media is jamming in the device. Clear the jam. See Clearing jams on page 74. The USB cable might be defective or ● Disconnect the USB cable at both ends and incorrectly connected. reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on your computer. The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two USB ports on the computer. 90 Chapter 9 Problem solving ENWW

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Problem
Cause
Solution
The device does not pull
media from the media
input tray.
The device might be in manual feed
mode.
●
If
Manual feed
appears on the device control-panel
display, press
Menu/Enter
to print the job.
●
Verify that the device is not in manual feed mode and
print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer Care
on page
108
or the support flyer that came in the device
box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.
Adjust the paper-length adjustment control to the correct
length.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device
does not print any pages.
Problem
Cause
Solution
Pages print but are totally
blank.
The sealing tape might still be in the
print cartridge.
Verify that the sealing tape has been completely removed
from the print cartridge.
The document might contain blank
pages.
Check the document that you are printing to see if content
appears on all of the pages.
The device might be malfunctioning.
To check the device, print a Configuration report. See
Information pages
on page
64
.
Pages print slowly.
Certain media types can slow the print
job.
Print on a different type of media.
Pages did not print.
The device might not be pulling media
correctly.
See
Media-handling problems
on page
88
.
The media is jamming in the device.
Clear the jam. See
Clearing jams
on page
74
.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both ends and
reconnect it.
●
Try printing a job that has printed in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB port. If you have an
external hard drive or network switchbox that is connected
to the same port as the device, the other device might be
interfering. To connect and use the device, you must
disconnect the other device or you must use two USB
ports on the computer.
90
Chapter 9
Problem solving
ENWW