HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 101

Copy problems, Preventing problems, Image problems

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Copy problems Preventing problems The following are a few simple steps you can take to improve copy quality: ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to copy or scan on page 24 for instructions. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care on page 108 or the flyer that came in the device box. Image problems Problem Images are missing or faded. Vertical white or faded stripes appear on the copy. Cause Solution The print-cartridge toner-level might Replace the print cartridge. See Changing the print be low. cartridge on page 69. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The original might have a colored background. Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background. The media might not meet HP specifications. The print-cartridge toner-level might be low. Use media that meets HP specifications. See Media specifications on page 13. Replace the print cartridge. See Changing the print cartridge on page 69. Unwanted lines appear on The photosensitive drum inside the the copy. print cartridge might have been scratched. Install a new HP print cartridge. See Changing the print cartridge on page 69. ENWW Copy problems 91

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Copy problems
Preventing problems
The following are a few simple steps you can take to improve copy quality:
●
Use quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See
Loading documents to copy or scan
on page
24
for
instructions.
NOTE:
Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See
HP Customer Care
on page
108
or the flyer that came in the device box.
Image problems
Problem
Cause
Solution
Images are missing or
faded.
The print-cartridge toner-level might
be low.
Replace the print cartridge. See
Changing the print
cartridge
on page
69
.
The original might be of poor quality.
If your original is too light or damaged, the copy might not
be able to compensate, even if you adjust the contrast. If
possible, find an original document in better condition.
The original might have a colored
background.
Colored backgrounds might cause images in the
foreground to blend into the background, or the
background might appear in a different shade. If possible,
use an original document without a colored background.
Vertical white or faded
stripes appear on the
copy.
The media might not meet
HP specifications.
Use media that meets HP specifications. See
Media
specifications
on page
13
.
The print-cartridge toner-level might
be low.
Replace the print cartridge. See
Changing the print
cartridge
on page
69
.
Unwanted lines appear on
the copy.
The photosensitive drum inside the
print cartridge might have been
scratched.
Install a new HP print cartridge. See
Changing the print
cartridge
on page
69
.
ENWW
Copy problems
91