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HP LaserJet Managed MFP E730 User Guide - Page 144

Solve problems, Customer support, Control panel help system, Find warranty and regulatory information

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljE730MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Customer support Find support contact options for your HP printer. Table 9-1 Customer support options Support option Location Get telephone support for your country/ Country/region phone numbers are on the flyer that was in the box with the printer or region. at support.hp.com. Have the printer name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers. Order additional HP service or maintenance agreements. www.hp.com/support/ljE730MFP www.hp.com/go/carepack Register the printer. www.register.hp.com Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. Solve problems 133

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	13
Printer views	13
Printer front view	13
Printer back view	15
Interface ports view	16
Control-panel view	17
Printer specifications	19
General specifications	19
Print specifications	20
Scan specifications	20
Copy specifications	21
Paper handling specifications	22
Supported operating systems	24
Printer dimensions	25
Power consumption	25
Electrical specifications	26
Acoustic emissions	26
Operating-environment range	26
Printer hardware setup and software installation	27
Paper trays	28
Load paper to Tray 1 (multipurpose tray)	28
Load Tray 1 (multipurpose tray)	28
Tray 1 (multipurpose tray) paper orientation	30
Load paper to Tray 2, Tray 3 and the optional 2 x 520-sheet trays	34
Load Tray 2, Tray 3, and the optional 2 x 520-sheet trays	34
Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation	36
Use alternative letterhead mode	39
Load and print envelopes	40
Print envelopes	40
Envelope orientation	40
Load and print labels	41
Manually feed labels	41
Label orientation	42
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	43
Ordering	43
Replace the toner cartridge	43
Toner cartridge information	43
Remove and replace the toner cartridge	44
Replace the toner collection unit (TCU)	46
Replace the toner collection unit (TCU)	46
Replace the staple cartridge (optional inner finisher)	49
Remove and replace the inner finisher accessory staple cartridge	49
Print	52
Print tasks (Windows)	52
How to print (Windows)	52
Automatically print on both sides (Windows)	53
Manually print on both sides (Windows)	53
Print multiple pages per sheet (Windows)	53
Select the paper type (Windows)	54
Additional print tasks	54
Print tasks (macOS)	55
How to print (macOS)	55
Automatically print on both sides (macOS)	55
Manually print on both sides (macOS)	55
Print multiple pages per sheet (macOS)	56
Select the paper type (macOS)	56
Additional print tasks	57
Store print jobs on the printer to print later or print privately	57
Introduction	57
Create a stored job (Windows)	57
Create a stored job (macOS)	58
Print a stored job	59
Delete a stored job	59
Information sent to printer for Job Accounting purposes	60
Mobile printing	60
Introduction	60
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	60
HP ePrint via email	61
AirPrint	62
Android embedded printing	63
Print from a USB flash drive	63
Enable the USB port for printing	63
Print USB documents	64
Print using high-speed USB 2.0 port (wired)	64
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	65
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	65
Copy	66
Make a copy	66
Copy on both sides (duplex)	68
Additional copy tasks	70
Scan	71
Set up Scan to Email	71
Introduction	71
Before you begin	71
Step one: Access the HP Embedded Web Server (EWS)	72
Step two: Configure the Network Identification settings	73
Step three: Configure the Send to Email feature	73
Step four: Configure the Quick Sets (optional)	83
Step five: Set up Send to Email to use Office 365 Outlook (optional)	83
Set up Scan to Network Folder	86
Introduction	86
Before you begin	86
Step one: Access the HP Embedded Web Server (EWS)	86
Step two: Set up Scan to Network Folder	87
Set up Scan to SharePoint	96
Introduction	96
Before you begin	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	97
Scan a file directly to a SharePoint site	99
Quick Set scan settings and options for Scan to SharePoint	100
Set up Scan to USB Drive	101
Introduction	102
Step one: Access the HP Embedded Web Server (EWS)	102
Step two: Enable Scan to USB Drive	102
Step three: Configure the Quick Sets (optional)	103
Default scan settings for Scan to USB Drive setup	104
Default file settings for Save to USB setup	104
Scan to email	105
Introduction	105
Scan to email	105
Scan to job storage	108
Introduction	108
Scan to job storage on the printer	108
Print from job storage on the printer	110
Scan to network folder	110
Introduction	110
Scan to network folder	110
Scan to SharePoint	112
Introduction	113
Scan to SharePoint	113
Scan to USB drive	114
Introduction	115
Scan to USB drive	115
Use HP JetAdvantage business solutions	116
Additional scan tasks	117
Fax	118
Set up fax	118
Introduction	118
Set up fax by using the printer control panel	118
Change fax configurations	119
Fax dialing settings	119
General fax send settings	120
Fax receive settings	121
Send a fax	122
Create a fax printing schedule	124
Block incoming faxes	125
Create a list of blocked fax numbers	125
Delete numbers from the list of blocked fax numbers	125
Additional fax tasks	125
Manage the printer	127
Advanced configuration with the HP Embedded Web Server (EWS)	127
Introduction	127
How to access the HP Embedded Web Server (EWS)	128
HP Embedded Web Server features	129
Configure IP network settings	137
Printer sharing disclaimer	137
View or change network settings	137
Rename the printer on a network	138
Manually configure IPv4 TCP/IP parameters from the control panel	138
Manually configure IPv6 TCP/IP parameters from the control panel	139
Link speed and duplex settings	139
Printer security features	140
Introduction	140
Security statements	140
Assign an administrator password	140
IP Security	141
Encryption support: HP High Performance Secure Hard Disks	142
Lock the formatter	142
Energy-conservation settings	142
Print with EconoMode	142
Set the sleep timer and configure the printer to use 1 watt or less of power	142
Set the sleep schedule	143
HP Web Jetadmin	143
Software and firmware updates	143
Solve problems	144
Customer support	144
Control panel help system	144
Reset factory settings	145
Introduction	145
Method one: Reset factory settings from the printer control panel	145
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	146
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	146
Printer does not pick up paper or misfeeds	146
Introduction	146
The printer does not pick up paper	146
The printer picks up multiple sheets of paper	149
The document feeder jams, skews, or picks up multiple sheets of paper	152
Clear paper jams	153
Paper jam locations	153
Auto-navigation for clearing paper jams	154
Experiencing frequent or recurring paper jams?	154
31.13.yz jam error in the document feeder	154
13.A1 jam error in tray 1 (multipurpose tray)	156
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet trays	157
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area	158
13.E1 jam error in the output bin	159
Resolving mono print quality problems	160
Introduction	160
Troubleshoot print quality	160
Improve copy image quality	172
Check the scanner glass for dirt and smudges	172
Calibrate the scanner	174
Check the paper settings	174
Check the image-adjustment settings	174
Optimize copy quality for text or pictures	175
Improve scan image quality	175
Check the scanner glass for dirt and smudges	175
Check the resolution settings	177
Check the color settings	178
Check the image-adjustment settings	178
Optimize scan quality for text or pictures	179
Check the output-quality settings	179
Improve fax image quality	180
Check the scanner glass for dirt and smudges	180
Check the send-fax resolution settings	182
Check the image-adjustment settings	182
Optimize fax quality for text or pictures	182
Check the error-correction setting	183
Check the fit-to-page setting	183
Send to a different fax machine	183
Check the sender's fax machine	184
Solve wired network problems	184
Solve wireless network problems	184
Solve fax problems	184
Checklist for solving fax problems	184
General fax problems	186
Service and support	188
HP limited warranty statement	188
UK, Ireland, and Malta	189
Austria, Belgium, Germany, and Luxemburg	190
Belgium, France, and Luxemburg	190
Italy	191
Spain	192
Denmark	192
Norway	192
Sweden	193
Portugal	193
Greece and Cyprus	193
Hungary	194
Czech Republic	194
Slovakia	194
Poland	195
Bulgaria	195
Romania	195
Belgium and the Netherlands	196
Finland	196
Slovenia	196
Croatia	197
Latvia	197
Lithuania	197
Estonia	197
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	198
Long life consumable and maintenance kit limited warranty statement	198
HP policy on non-HP supplies	199
HP anticounterfeit Web site	199
Data stored on the toner cartridge	199
End User License Agreement	200
Customer self-repair warranty service	204
Customer support	204
Environmental product stewardship program	206
Protecting the environment	206
Ozone production	206
Power consumption	206
Toner consumption	206
Paper use	207
Plastics	207
HP LaserJet print supplies	207
Paper	207
Material restrictions	207
Battery information	207
Disposal of waste equipment by users (EU, UK, and India)	208
Electronic hardware recycling	208
Brazil hardware recycling information	208
WEEE (Turkey)	209
Chemical substances	209
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	209
SEPA Ecolabel User Information (China)	209
The regulation of the implementation on China energy label for printer, fax, and copier	209
Restriction on Hazardous Substances statement (India)	210
Substances Table (China)	211
Material Safety Data Sheet (MSDS)	211
EPEAT	212
Substances Table (Taiwan)	213
For more information	214
Regulatory information	215
Regulatory statements	215
Regulatory model identification numbers	215
European Union & United Kingdom Regulatory Notice	215
FCC regulations	216
Canada - Industry Canada ICES-003 Compliance Statement	216
VCCI statement (Japan)	216
EMC statement (Korea)	216
EMC statement (China)	216
Power cord instructions	216
Power cord statement (Japan)	216
Laser safety	217
Laser statement for Finland	217
Nordic Statements (Denmark, Finland, Norway, Sweden)	218
GS statement (Germany)	218
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	218
EMC statement (Taiwan)	219
Taiwan BSMI USB Port (Walk-up) statement	219
Product stability	219
Telecom (fax) statements	219
Fax Cord Statement	219
Europe Statement for Telecom Operation	219
Declaração para a ANATEL do Brasil	220
New Zealand Telecom Statements	220
Additional FCC statement for telecom products (US)	220
Telephone Consumer Protection Act (US)	221
Industry Canada CS-03 requirements	221
Japan Telecom Mark	222
Belarus	222
Wireless statements	223
European regulatory notice	223
FCC compliance statement—United States	223
Australia statement	223
Brazil: (Portuguese)	223
Canadian statements	224
Products with 5 GHz Operation Industry of Canada	224
Exposure to Radio Frequency Radiation (Canada)	224
European Regulatory Notice	224
China CMIIT Wireless Statement	224
Notice for use in Japan	225
Notice for use in Russia	225
Mexico statement	225
Taiwan statement	225
Taiwan NCC statement	225
Thailand Wireless Statement	225
RFID/NFC Statement	225
China Short Range Device Statement	225