HP LaserJet Managed MFP E730 User Guide - Page 184

Check the sender's fax machine, Solve wired network problems, Solve fax problems

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Check the sender's fax machine Try the following to check the sender's fax machine. Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. Solve wired network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer. Solve wireless network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer. Solve fax problems Use the following sections to solve issues involving the printer fax functions. Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection. ● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks." NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar. ● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call? What type of phone line are you using? Verify the type of phone line you are using, and review the recommendations for that type of line. ● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes. NOTE: The phone line should be for printer fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company. Check the sender's fax machine 173

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Check the sender's fax machine
Try the following to check the sender's fax machine.
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with
the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making
the following changes:
●
Make sure the original document is on white (not colored) paper.
●
Increase the fax resolution, quality level, or contrast settings.
●
If possible, send the fax from a computer software program.
Solve wired network problems
Contact your managed service representative. Make sure that you know your product model number,
which appears on the product label on the back of the printer.
Solve wireless network problems
Contact your managed service representative. Make sure that you know your product model number,
which appears on the product label on the back of the printer.
Solve fax problems
Use the following sections to solve issues involving the printer fax functions.
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●
Are you using the fax cable supplied with the fax accessory?
This fax accessory has been tested
with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another
fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone
connection.
●
Is the fax/phone line connector seated in the outlet on the fax accessory?
Make sure that the phone
jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE:
Verify that the phone jack is connected to the fax port rather than to the network port. The
ports are similar.
●
Is the phone wall jack working properly?
Verify that a dial tone exists by attaching a phone to the wall
jack. Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
Verify the type of phone line you are using, and review the recommendations for that type of line.
●
Dedicated line:
A standard analog fax/phone line assigned to receive or send faxes.
NOTE:
The phone line should be for printer fax use only and not shared with other types of
telephone devices. Examples include alarm systems that use the phone line for notifications to a
monitoring company.
Check the sender's fax machine
173