HP M3035xs HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/C - Page 159
Problem-solving flowchart, HP Customer Care, on Solve common Macintosh, problems
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Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care on page 214. NOTE: Macintosh users: For more troubleshooting information, see Solve common Macintosh problems on page 200. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? No power due to failed power source, cable, 1. switch, or fuse. 2. Verify that the device is plugged in. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. Does Ready appear on the device control panel? Control panel shows an error. See Control-panel messages on page 154 for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. The touchscreen is blank. The brightness-adjustment dial is set incorrectly. Adjust the brightnessadjustment dial so that the touchscreen controls and messages are visible. Do information pages print? An error message appears on the controlpanel display. See Control-panel messages on page 154 for a list of common messages that will help you correct the error. Media does not move smoothly through the device paper path. Make sure that media that meets HP specifications. See Media considerations on page 58. Clean the paper path. See Clean the paper path on page 143. Poor print quality. See Solve print-quality problems on page 178. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. ENWW Problem-solving flowchart 147