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HP M3035xs HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/C - Page 265

HP Easy Printer Care, HP Toolbox software

UPC - 883585038534

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sending documents 113 server settings 110 settings 112 SMTP support 110 validating gateway addresses 198 serial buffer overflow 155 service HP-Authorized Dealers 214 repacking device 216 service agreements 216 Service menu, control panel 47 Services tab 91 settings Default Job Options menu 19 driver presets (Macintosh) 92 drivers 9 priority 7 quick sets (Windows) 86 Settings tab, embedded Web server 130 shipping device 216 SIMMs, incompatibility 234 size, copy problem-solving 194 size, media A4 settings 41 default, selecting 25 unexpected, error message 155 sizes, media selecting trays 72 skewed pages 184 Sleep button 14 Sleep mode power specifications 220 settings 26, 28 slow printing, problemsolving 151 slow speed, problem-solving fax receiving 196 smeared toner, problemsolving 182 SMTP gateways error messages 161 SMTP servers configuring gateway address 110 connecting to 110 finding gateways 111 gateways, finding 111 settings 110 testing 111 validating gateway addresses 198 software embedded Web server 10 HP Easy Printer Care 10 HP Printer Utility 133 HP Toolbox 127 HP Web Jetadmin 10 Macintosh 9, 11 settings 7 supported operating systems 6 uninstalling Macintosh 10 Web sites 6 Windows 11 specifications acoustic 221 electrical 220 envelopes 58 features 2 labels 59 media 63 media sizes supported 63 operating environment 221 paper 57 paper types supported 64 physical 220 transparencies 59 specks, problem-solving 181, 186 speed fax receiving, problem- solving 196 pages per minute 2 problem-solving 151 troubleshooting 146 speed dial list, printing 125 Spool32 errors 199 spots, problem-solving 181, 186 staple cassette, part number 208 stapler jams, clearing 175 loading staples 77 using 76 staples, loading 77 Start button 14 Start button, control panel touchscreen 16 statement sizes supported 63 status e-mail alerts 126 embedded Web server 130 Home screen, control panel 15 HP Printer Utility, Macintosh 133 HP Toolbox software 127 messages, types of 153 Status button 14 Stop button 14 Stop button, control panel touchscreen 16 stopping a print request 95 storage, job accessing 79 features 79 Macintosh settings 133 private 80 proof and hold 79 QuickCopy 81 settings 28 stored 82 stored jobs 82 storing envelopes 59, 65 paper 65 print cartridges 135 straight-through paper path 74 streaks, problem-solving 191 subnet mask 52 supplies authentication 136 counterfeit 136 e-mail alerts 126 management menu 28 memory errors 154 non-HP 135 ordering 206 ordering through embedded Web server 131 ordering with HP Toolbox 127 recycling 225 replacement intervals 135 replacing print cartridges 137 status page, printing 124 ENWW Index 253

Section	Page
Device basics	13
Device comparison	14
Features comparison	14
Walkaround	16
Device parts	16
Interface ports	17
Device software	18
Supported operating systems	18
Supported printer drivers	18
Select the correct printer driver	18
Universal printer drivers	19
Driver Autoconfiguration	19
Automatic Configuration	19
HP Driver Preconfiguration	19
Priority for print settings	19
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	22
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	28
Control-panel help system	28
Use the Administration menu	29
Navigate the Administration menu	29
Information menu	30
Default Job Options menu	31
Default Options for Originals	31
Image adjustment	32
Default Copy Options	33
Default Fax Options	34
Default E-mail Options	35
Default Send to Folder Options	36
Default Print Options	37
Time/Scheduling menu	38
Management menu	40
Initial Setup menu	41
Networking and I/O	41
Fax Setup	48
E-mail Setup	51
Send Setup menu	51
Device Behavior menu	52
Print Quality menu	55
Troubleshooting menu	57
Resets menu	59
Service menu	59
Input/output (I/O) configuration	61
USB configuration	62
Network configuration	63
Configure TCP/IPv4 parameters	63
Set an IP address	63
Set the subnet mask	64
Set the default gateway	64
Configure TCP/IPv6 parameters	65
Disable network protocols (optional)	65
Disable IPX/SPX	65
Disable AppleTalk	66
Disable DLC/LLC	66
HP Jetdirect EIO print servers	66
Media and trays	67
General guidelines for media	68
Paper to avoid	68
Paper that can damage the device	68
General media specifications	69
Media considerations	70
Envelopes	70
Envelopes with double side seams	70
Envelopes with adhesive strips or flaps	71
Envelope margins	71
Envelope storage	71
Labels	71
Label construction	71
Transparencies	71
Card stock and heavy media	72
Card stock construction	72
Card stock guidelines	72
Letterhead and preprinted forms	72
Select the correct fuser mode	73
Select print media	75
Supported media sizes	75
Supported media types	76
Printing and paper-storage environment	77
Load media	78
Load media on the scanner glass	78
Load the automatic document feeder (ADF)	78
Load tray 1 (multipurpose tray)	79
Customize tray 1 operation	80
Load tray 2 and optional tray 3	81
Load special media	82
Control print jobs	84
Select output bins	85
Print to the top output bin	85
Print to the rear output bin	86
Device features	87
Use the convenience stapler	88
Staple media	88
Load staples	89
Use job storage features	91
Gain access to the job storage features	91
Use the proof and hold feature	91
Create a proof and hold job	91
Print the remaining copies of a proof and hold job	92
Delete a proof and hold job	92
Use the private job feature	92
Create a private job	92
Print a private job	92
Delete a private job	93
Use the QuickCopy feature	93
Create a QuickCopy job	93
Print additional copies of a QuickCopy job	93
Delete a QuickCopy job	94
Use the stored job feature	94
Create a stored copy job	94
Create a stored print job	95
Print a stored job	95
Delete a stored job	95
Print	97
Use features in the Windows printer driver	98
Create and use quick sets	98
Use watermarks	99
Resize documents	99
Set a custom paper size from the printer driver	99
Use different paper and printing covers	100
Print a blank first page	100
Print multiple pages on one sheet of paper	100
Print on both sides of the paper	101
Use automatic duplex printing	102
Print on both sides manually	102
Layout options for printing on both sides	102
Use the Services tab	103
Use features in the Macintosh printer driver	104
Create and use presets	104
Print a cover page	104
Print multiple pages on one sheet of paper	104
Printing on both sides of the paper	105
Cancel a print job	107
Stop the current print job from the control panel	107
Stop the current print job from the software program	107
Copy	109
Use the Copy screen	110
Set the default copy options	111
Basic copy instructions	112
Copy from the scanner glass	112
Copy from the document feeder	112
Adjust the copy settings	113
Copy two-sided documents	114
Copying two-sided documents manually	114
Copy two-sided documents automatically (duplex models only)	114
Copy mixed-size originals	116
Change the copy-collation setting	117
Copy photos and books	118
Combine copy jobs by using Job Build	119
Cancel a copy job	120
Scan and send e-mail	121
Configure e-mail settings	122
Supported protocols	122
Configure e-mail server settings	122
Find gateways	123
Find the SMTP gateway from the device control panel	123
Find the SMTP gateway from an e-mail program	123
Use the Send E-mail screen	124
Perform basic e-mail functions	125
Load documents	125
Send documents	125
Send a document	125
Use the auto-complete function	126
Use the address book	127
Create a recipient list	127
Use the local address book	127
Add e-mail addresses to the local address book	128
Delete e-mail addresses from the local address book	128
Change e-mail settings for the current job	129
Scan to a folder	130
Scan to a workflow destination	130
Fax	131
Analog faxing	132
Connect the fax to a telephone line	132
Configure and use the fax features	132
Digital fax	133
Manage and maintain the device	135
Use information pages	136
Configure e-mail alerts	138
Use the HP Easy Printer Care software	139
Open the HP Easy Printer Care software	139
HP Easy Printer Care software sections	139
Use the embedded Web server	141
Open the embedded Web server by using a network connection	141
Embedded Web server sections	142
Use HP Web Jetadmin software	144
Use the HP Printer Utility for Macintosh	145
Open the HP Printer Utility	145
HP Printer Utility features	145
Manage supplies	147
Supplies life	147
Approximate print-cartridge replacement intervals	147
Manage the print cartridge	147
Print-cartridge storage	147
Use genuine HP print cartridges	147
HP policy on non-HP print cartridges	147
Print-cartridge authentication	148
HP fraud hotline and Web site	148
Replace supplies and parts	149
Supply replacement guidelines	149
Change the print cartridge	149
Clean the device	152
Clean the exterior	152
Clean the scanner glass	152
Clean the scanner lid backing	153
Clean the ADF	153
Clean the paper path	155
Calibrate the scanner	156
Problem solving	157
Problem-solving checklist	158
Factors that affect performance	158
Problem-solving flowchart	159
Solve general device problems	162
Control-panel message types	165
Control-panel messages	166
Common causes of jams	175
Jam locations	176
Jam recovery	177
Clear jams	178
Clear jams from the ADF	178
Clear jams from the input-tray areas	180
Clear jams from the print-cartridge area	181
Clear jams from the output-bin areas	182
Clear jams from the duplexer	184
Solve repeated jams	185
Clear stapler jams	187
Solve print-quality problems	190
Print-quality problems associated with media	190
Print-quality problems associated with the environment	190
Print-quality problems associated with jams	190
Image defect examples	190
Light print (partial page)	192
Light print (entire page)	192
Specks	193
Dropouts	193
Lines	193
Gray background	194
Toner smear	194
Loose toner	195
Repeating defects	195
Repeating image	195
Misformed characters	196
Page skew	196
Curl or wave	197
Wrinkles or creases	197
Vertical white lines	198
Tire tracks	198
White spots on black	198
Scattered lines	199
Blurred print	199
Random image repetition	200
Solve network printing problems	201
Solve copy problems	202
Prevent copy problems	202
Image problems	202
Media-handling problems	203
Performance problems	206
Solve fax problems	207
Solve sending problems	207
Solve receiving problems	208
Solve e-mail problems	210
Validate the SMTP gateway address	210
Validate the LDAP gateway address	210
Solve common Windows problems	211
Solve common Macintosh problems	212
Solve Linux problems	214
Solve PostScript problems	215
General problems	215
Supplies and accessories	217
Order supplies, accessories, and parts	218
Order directly from HP and/or authorized HP resellers	218
Order directly through the embedded Web server (for printers that are connected to a network)	218
Order directly through the HP Easy Printer Care software	218
Order parts	218
Part numbers	219
Paper-handling accessories	219
Print cartridge	219
Memory	219
Cables and interfaces	219
Stapler accessories	220
Print media	220
Service and support	223
Hewlett-Packard limited warranty statement	223
Customer self repair warranty service	224
Print cartridge limited warranty statement	224
HP Customer Care	226
Online Services	226
Telephone support	226
Software utilities, drivers, and electronic information	226
Order supplies, accessories, or parts directly from HP.	226
HP service information	226
HP service agreements	226
HP Easy Printer Care software	226
HP support and information for Macintosh computers	227
HP maintenance agreements	228
On-site service agreements	228
Next-day on-site service	228
Weekly (volume) on-site service	228
Repacking the device	228
Extended warranty	229
Specifications	231
Physical specifications	232
Electrical specifications	232
Acoustic emissions	233
Operating environment	233
Regulatory information	235
FCC regulations	236
Environmental product stewardship program	237
Protecting the environment	237
Ozone production	237
Power consumption	237
Toner consumption	237
Paper use	237
Plastics	237
HP LaserJet print supplies	237
Return and recycling instructions	238
United States and Puerto Rico	238
Multiple returns (two to eight cartridges)	238
Single returns	238
Shipping	238
Non-US returns	238
Paper	238
Material restrictions	238
Disposal of waste equipment by users in private households in the European Union	239
Material Safety Data Sheet (MSDS)	240
For more information	240
Telecom statement	241
Declaration of conformity	242
Safety statements	243
Laser safety	243
Canadian DOC regulations	243
VCCI statement (Japan)	243
Power cord statement (Japan)	243
EMI statement (Korea)	243
EMI statement (Taiwan)	244
Laser statement for Finland	244
Working with memory and print server cards	245
Overview	246
Install memory	247
Install device memory	247
Check DIMM installation	251
Save resources (permanent resources)	251
Enable memory for Windows	252
Use HP Jetdirect print server cards	253
Install an HP Jetdirect print server card	253
Remove an HP Jetdirect print server card	254
Glossary	255

Match case Limit results 1 per page

sending documents

113

server settings

110

settings

112

SMTP support

110

validating gateway

addresses

198

serial buffer overflow

155

service

HP-Authorized Dealers

214

repacking device

216

service agreements

216

Service menu, control panel

Services tab

settings

Default Job Options menu

driver presets (Macintosh)

drivers

priority

quick sets (Windows)

Settings tab, embedded Web

server

130

shipping device

216

SIMMs, incompatibility

234

size, copy

problem-solving

194

size, media

A4 settings

default, selecting

unexpected, error

message

155

sizes, media

selecting trays

skewed pages

184

Sleep button

Sleep mode

power specifications

220

settings

26,

slow printing, problem-

solving

151

slow speed, problem-solving

fax receiving

196

smeared toner, problem-

solving

182

SMTP gateways

error messages

161

SMTP servers

configuring gateway

address

110

connecting to

110

finding gateways

111

gateways, finding

111

settings

110

testing

111

validating gateway

addresses

198

software

embedded Web server

HP Easy Printer Care

HP Printer Utility

133

HP Toolbox

127

HP Web Jetadmin

Macintosh

settings

supported operating

systems

uninstalling Macintosh

Web sites

Windows

specifications

acoustic

221

electrical

220

envelopes

features

labels

media

media sizes supported

operating environment

221

paper

paper types supported

physical

220

transparencies

specks, problem-solving

181,

186

speed

fax receiving, problem-

solving

196

pages per minute

problem-solving

151

troubleshooting

146

speed dial list, printing

125

Spool32 errors

199

spots, problem-solving

181,

186

staple cassette, part number

208

stapler

jams, clearing

175

loading staples

using

staples, loading

Start button

Start button, control panel

touchscreen

statement

sizes supported

status

e-mail alerts

126

embedded Web server

130

Home screen, control

panel

HP Printer Utility,

Macintosh

133

HP Toolbox software

127

messages, types of

153

Status button

Stop button

Stop button, control panel

touchscreen

stopping a print request

storage, job

accessing

features

Macintosh settings

133

private

proof and hold

QuickCopy

settings

stored

stored jobs

storing

envelopes

59,

paper

print cartridges

135

straight-through paper path

streaks, problem-solving

191

subnet mask

supplies

authentication

136

counterfeit

136

e-mail alerts

126

management menu

memory errors

154

non-HP

135

ordering

206

ordering through embedded

Web server

131

ordering with HP Toolbox

127

recycling

225

replacement intervals

135

replacing print cartridges

137

status page, printing

124

ENWW

Index

253