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HP M3035xs HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/C - Page 164

The device prints, but the text is wrong, garbled, or incomplete., Cause, Solution - laserjet printing problems

UPC - 883585038534

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The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. The software program is malfunctioning. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. Try printing a job from another program. The device does not respond when you select Print in the software. Cause Solution The device is out of media. The device might be in the manual-feed mode. Add media. Change the device from manual-feed mode. The cable between the computer and the device is not connected correctly. The device cable is defective. The wrong device was selected in the software. Disconnect and reconnect the cable. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. The device might have a jam. Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clear jams on page 166. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device. Verify that you are using supported media. See Select print media on page 63. Verify that the media is loaded correctly. See Load media on page 66. The software for the device is not configured for the device port. The device is on a network and is not receiving a signal. Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one. Check cable connections. Reinstall the printing software. Print a job that you know works. Print a configuration page and verify that the IP address is correct. The device is not receiving power. Clear any stopped jobs from the print queue. If no lights are on, check the power cord connections. Check the power switch. Check the power source. The device is malfunctioning. Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see Control-panel messages on page 154. 152 Chapter 11 Problem solving ENWW

Section	Page
Device basics	13
Device comparison	14
Features comparison	14
Walkaround	16
Device parts	16
Interface ports	17
Device software	18
Supported operating systems	18
Supported printer drivers	18
Select the correct printer driver	18
Universal printer drivers	19
Driver Autoconfiguration	19
Automatic Configuration	19
HP Driver Preconfiguration	19
Priority for print settings	19
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	22
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	28
Control-panel help system	28
Use the Administration menu	29
Navigate the Administration menu	29
Information menu	30
Default Job Options menu	31
Default Options for Originals	31
Image adjustment	32
Default Copy Options	33
Default Fax Options	34
Default E-mail Options	35
Default Send to Folder Options	36
Default Print Options	37
Time/Scheduling menu	38
Management menu	40
Initial Setup menu	41
Networking and I/O	41
Fax Setup	48
E-mail Setup	51
Send Setup menu	51
Device Behavior menu	52
Print Quality menu	55
Troubleshooting menu	57
Resets menu	59
Service menu	59
Input/output (I/O) configuration	61
USB configuration	62
Network configuration	63
Configure TCP/IPv4 parameters	63
Set an IP address	63
Set the subnet mask	64
Set the default gateway	64
Configure TCP/IPv6 parameters	65
Disable network protocols (optional)	65
Disable IPX/SPX	65
Disable AppleTalk	66
Disable DLC/LLC	66
HP Jetdirect EIO print servers	66
Media and trays	67
General guidelines for media	68
Paper to avoid	68
Paper that can damage the device	68
General media specifications	69
Media considerations	70
Envelopes	70
Envelopes with double side seams	70
Envelopes with adhesive strips or flaps	71
Envelope margins	71
Envelope storage	71
Labels	71
Label construction	71
Transparencies	71
Card stock and heavy media	72
Card stock construction	72
Card stock guidelines	72
Letterhead and preprinted forms	72
Select the correct fuser mode	73
Select print media	75
Supported media sizes	75
Supported media types	76
Printing and paper-storage environment	77
Load media	78
Load media on the scanner glass	78
Load the automatic document feeder (ADF)	78
Load tray 1 (multipurpose tray)	79
Customize tray 1 operation	80
Load tray 2 and optional tray 3	81
Load special media	82
Control print jobs	84
Select output bins	85
Print to the top output bin	85
Print to the rear output bin	86
Device features	87
Use the convenience stapler	88
Staple media	88
Load staples	89
Use job storage features	91
Gain access to the job storage features	91
Use the proof and hold feature	91
Create a proof and hold job	91
Print the remaining copies of a proof and hold job	92
Delete a proof and hold job	92
Use the private job feature	92
Create a private job	92
Print a private job	92
Delete a private job	93
Use the QuickCopy feature	93
Create a QuickCopy job	93
Print additional copies of a QuickCopy job	93
Delete a QuickCopy job	94
Use the stored job feature	94
Create a stored copy job	94
Create a stored print job	95
Print a stored job	95
Delete a stored job	95
Print	97
Use features in the Windows printer driver	98
Create and use quick sets	98
Use watermarks	99
Resize documents	99
Set a custom paper size from the printer driver	99
Use different paper and printing covers	100
Print a blank first page	100
Print multiple pages on one sheet of paper	100
Print on both sides of the paper	101
Use automatic duplex printing	102
Print on both sides manually	102
Layout options for printing on both sides	102
Use the Services tab	103
Use features in the Macintosh printer driver	104
Create and use presets	104
Print a cover page	104
Print multiple pages on one sheet of paper	104
Printing on both sides of the paper	105
Cancel a print job	107
Stop the current print job from the control panel	107
Stop the current print job from the software program	107
Copy	109
Use the Copy screen	110
Set the default copy options	111
Basic copy instructions	112
Copy from the scanner glass	112
Copy from the document feeder	112
Adjust the copy settings	113
Copy two-sided documents	114
Copying two-sided documents manually	114
Copy two-sided documents automatically (duplex models only)	114
Copy mixed-size originals	116
Change the copy-collation setting	117
Copy photos and books	118
Combine copy jobs by using Job Build	119
Cancel a copy job	120
Scan and send e-mail	121
Configure e-mail settings	122
Supported protocols	122
Configure e-mail server settings	122
Find gateways	123
Find the SMTP gateway from the device control panel	123
Find the SMTP gateway from an e-mail program	123
Use the Send E-mail screen	124
Perform basic e-mail functions	125
Load documents	125
Send documents	125
Send a document	125
Use the auto-complete function	126
Use the address book	127
Create a recipient list	127
Use the local address book	127
Add e-mail addresses to the local address book	128
Delete e-mail addresses from the local address book	128
Change e-mail settings for the current job	129
Scan to a folder	130
Scan to a workflow destination	130
Fax	131
Analog faxing	132
Connect the fax to a telephone line	132
Configure and use the fax features	132
Digital fax	133
Manage and maintain the device	135
Use information pages	136
Configure e-mail alerts	138
Use the HP Easy Printer Care software	139
Open the HP Easy Printer Care software	139
HP Easy Printer Care software sections	139
Use the embedded Web server	141
Open the embedded Web server by using a network connection	141
Embedded Web server sections	142
Use HP Web Jetadmin software	144
Use the HP Printer Utility for Macintosh	145
Open the HP Printer Utility	145
HP Printer Utility features	145
Manage supplies	147
Supplies life	147
Approximate print-cartridge replacement intervals	147
Manage the print cartridge	147
Print-cartridge storage	147
Use genuine HP print cartridges	147
HP policy on non-HP print cartridges	147
Print-cartridge authentication	148
HP fraud hotline and Web site	148
Replace supplies and parts	149
Supply replacement guidelines	149
Change the print cartridge	149
Clean the device	152
Clean the exterior	152
Clean the scanner glass	152
Clean the scanner lid backing	153
Clean the ADF	153
Clean the paper path	155
Calibrate the scanner	156
Problem solving	157
Problem-solving checklist	158
Factors that affect performance	158
Problem-solving flowchart	159
Solve general device problems	162
Control-panel message types	165
Control-panel messages	166
Common causes of jams	175
Jam locations	176
Jam recovery	177
Clear jams	178
Clear jams from the ADF	178
Clear jams from the input-tray areas	180
Clear jams from the print-cartridge area	181
Clear jams from the output-bin areas	182
Clear jams from the duplexer	184
Solve repeated jams	185
Clear stapler jams	187
Solve print-quality problems	190
Print-quality problems associated with media	190
Print-quality problems associated with the environment	190
Print-quality problems associated with jams	190
Image defect examples	190
Light print (partial page)	192
Light print (entire page)	192
Specks	193
Dropouts	193
Lines	193
Gray background	194
Toner smear	194
Loose toner	195
Repeating defects	195
Repeating image	195
Misformed characters	196
Page skew	196
Curl or wave	197
Wrinkles or creases	197
Vertical white lines	198
Tire tracks	198
White spots on black	198
Scattered lines	199
Blurred print	199
Random image repetition	200
Solve network printing problems	201
Solve copy problems	202
Prevent copy problems	202
Image problems	202
Media-handling problems	203
Performance problems	206
Solve fax problems	207
Solve sending problems	207
Solve receiving problems	208
Solve e-mail problems	210
Validate the SMTP gateway address	210
Validate the LDAP gateway address	210
Solve common Windows problems	211
Solve common Macintosh problems	212
Solve Linux problems	214
Solve PostScript problems	215
General problems	215
Supplies and accessories	217
Order supplies, accessories, and parts	218
Order directly from HP and/or authorized HP resellers	218
Order directly through the embedded Web server (for printers that are connected to a network)	218
Order directly through the HP Easy Printer Care software	218
Order parts	218
Part numbers	219
Paper-handling accessories	219
Print cartridge	219
Memory	219
Cables and interfaces	219
Stapler accessories	220
Print media	220
Service and support	223
Hewlett-Packard limited warranty statement	223
Customer self repair warranty service	224
Print cartridge limited warranty statement	224
HP Customer Care	226
Online Services	226
Telephone support	226
Software utilities, drivers, and electronic information	226
Order supplies, accessories, or parts directly from HP.	226
HP service information	226
HP service agreements	226
HP Easy Printer Care software	226
HP support and information for Macintosh computers	227
HP maintenance agreements	228
On-site service agreements	228
Next-day on-site service	228
Weekly (volume) on-site service	228
Repacking the device	228
Extended warranty	229
Specifications	231
Physical specifications	232
Electrical specifications	232
Acoustic emissions	233
Operating environment	233
Regulatory information	235
FCC regulations	236
Environmental product stewardship program	237
Protecting the environment	237
Ozone production	237
Power consumption	237
Toner consumption	237
Paper use	237
Plastics	237
HP LaserJet print supplies	237
Return and recycling instructions	238
United States and Puerto Rico	238
Multiple returns (two to eight cartridges)	238
Single returns	238
Shipping	238
Non-US returns	238
Paper	238
Material restrictions	238
Disposal of waste equipment by users in private households in the European Union	239
Material Safety Data Sheet (MSDS)	240
For more information	240
Telecom statement	241
Declaration of conformity	242
Safety statements	243
Laser safety	243
Canadian DOC regulations	243
VCCI statement (Japan)	243
Power cord statement (Japan)	243
EMI statement (Korea)	243
EMI statement (Taiwan)	244
Laser statement for Finland	244
Working with memory and print server cards	245
Overview	246
Install memory	247
Install device memory	247
Check DIMM installation	251
Save resources (permanent resources)	251
Enable memory for Windows	252
Use HP Jetdirect print server cards	253
Install an HP Jetdirect print server card	253
Remove an HP Jetdirect print server card	254
Glossary	255

Match case Limit results 1 per page

The device prints, but the text is wrong, garbled, or incomplete.

Cause

Solution

The wrong driver was selected in the software.

Check the software device selection menu to make sure that

an HP LaserJet M3027/M3035 device is selected.

The software program is malfunctioning.

Try printing a job from another program.

The device does not respond when you select Print in the software.

Cause

Solution

The device is out of media.

Add media.

The device might be in the manual-feed mode.

Change the device from manual-feed mode.

The cable between the computer and the device is not

connected correctly.

Disconnect and reconnect the cable.

The device cable is defective.

If possible, attach the cable to another computer and print a

job that you know works. You might also try using a different

cable.

The wrong device was selected in the software.

Check the software device selection menu to make sure that

an HP LaserJet M3027/M3035 device is selected.

The device might have a jam.

Clear any jams, paying careful attention to the duplexer area

(if your model has a duplexer). See

Clear jams

on page

166

Verify that the packing tape, cardboard, and plastic shipping

locks have been removed from the device.

Verify that you are using supported media. See

Select print

media

on page

Verify that the media is loaded correctly. See

Load media

on page

The software for the device is not configured for the device

port.

Check the software device selection menu to make sure that

it is using the correct port. If the computer has more than one

port, make sure that the device is attached to the correct one.

The device is on a network and is not receiving a signal.

Check cable connections. Reinstall the printing software. Print

a job that you know works.

Print a configuration page and verify that the IP address is

correct.

Clear any stopped jobs from the print queue.

The device is not receiving power.

If no lights are on, check the power cord connections. Check

the power switch. Check the power source.

The device is malfunctioning.

Check the control-panel display for messages and lights to

determine if the device is indicating an error. Note any

message and see

Control-panel messages

on page

154

152

Chapter 11

Problem solving

ENWW