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Ordering information, HP Metal Jet Printing Solution Support

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3. Review all caps are correctly inserted in place and are flat. Reinstert any incorrectly placed printheads. Daily routines for printing Ensure the system is in optimal condition for printing. Automatical process The Print station was designed to perform a thorough automatic servicing of printheads, supplemented by nozzle health checks as part before printing. This process is variable in time since the total turnaround time will depend on: ● Time since the last servicing, which is usually after the previous job. The routine will be shorter and less intensive if last servicing happened within the last 24 hours and much longer if it was two or more days ago. ● Status of faulty nozzles. If nozzle checks find significant a amount of nozzles faulty, extra time will be spent to recover them. Additional nozzles checks for recovery effectiveness are be performed. Manual process These automatic checks can be moved away from the checks before print by manually requesting a Drop Detection (preferably) or printing a Printhead Status Plot during the 2 hours prior to the actual print. At the front panel, tap the Maintenance icon, then Printheads, then in the top right corner, tap the small Settings icon and choose the recovery level you want to perform. You can avoid the automatic checks by performing a drop detection (preferably) or by printing a printhead status plot two hours before printing. On the Front Panel, select the Maintenance icon , then Printheads, select the Settings icon and choose which recovery process to perform. NOTE: Do not use Printhead Recovery 1 or Printhead Recovery 2 as to begin a routine. They are tougher so they can resuscitate a printhead with many non-firing nozzles. They are too harsh for healthy printheads and they will also waste a lot of binder agent and cleaning roll. Ordering information More information on supplies is included in the HP Metal Jet Printing Solution Support document. 382 Chapter 7 Troubleshooting

Section	Page
Introduction	5
Welcome to your HP Metal Jet S100 system	5
Powder workflow	6
Safety precautions	14
Main components	33
Networking	47
Connectivity requirements—remote monitoring	47
Configuration	48
Troubleshooting	49
Supplies	50
Printer	50
How to recycle supplies	70
System operation	72
Printing system	72
Process Parameters glossary	83
Process Parameters glossary for the HP Metal Jet S100 Curing station	84
Preventive maintenance	93
Safety precautions	93
General cleaning instructions	93
Maintenance resources	94
Printing system maintenance	107
User calibrations	309
Move or store the product	311
Extended downtime	311
Customer Self-Repair	313
Cleaning parts and the Build Unit	335
Cleaning parts	335
Coarse cleaning and powder recovery	335
Fine cleaning	343
Thermal conditioning of metal powder	343
Troubleshooting	348
Printing system troubleshooting	348
System errors	388
Introduction	388
0030-0003-0084 SVS - Printhead cleaning roll slippage	388
0030-0009-0059 Service Station – Spittoon motor stall	389
0030-0009-0085 Service Station – Spittoon motor friction too high (with cartridge)	389
0030-0006-0002 Service Station – Spittoon roller not detected	389
0050-0028-0202 Cooling – Top enclosure safety filter (user end – left) not detected	389
0050-0028-0102 Cooling – Top enclosure safety filter (service end – right) not detected	389
0085-0003-0X10 Carriage – Printhead interconnect PCA – Voltage out of range	390
0085-0008-0X46 Carriage – Printhead – Not calibrated, misaligned, unable to calibrate	390
0085-0008-0X81 Carriage – Printhead – Bad Acumen access	390
0085-0008-0X82 Carriage – Printhead – Data not responding	390
0085-0008-0X83 Carriage – Printhead – Mismatch	391
0085-0008-0X85 Carriage – Printhead – Fails logical	391
0085-0008-0X86 Carriage – Printhead – Temperature too high	391
0085-0008-0X87 Carriage – Printhead – Temperature too low	391
0085-0008-0X89 Carriage – Printhead – Wrong model	392
0085-0008-0X93 Carriage – Printhead – Fails continuity	392
0085-0008-0X94 Carriage – Printhead – Temperature extremely high	393
0085-0008-0X95 Carriage – Printhead – Temperature extremely low	393
0085-0008-0X96 Carriage – Printhead – Energy calibration failure	393
0085-0008-0X98 Carriage – Printhead – Transmit error	394
0085-0013-0X01 Carriage – Primer – Malfunction	394
0085-0013-0X33 Carriage – Primer – Current too high	394
0085-0013-0X41 Carriage – Primer – Leakage	395
When you need help	396
Request support	396
Service information	396
Accessibility	397
Front panel	397
Curing time	397

Match case Limit results 1 per page

Review all caps are correctly inserted in place and are flat. Reinstert any incorrectly placed

printheads.

Daily routines for printing

Ensure the system is in optimal condition for printing.

Automatical process

The Print station was designed to perform a thorough automatic servicing of printheads, supplemented

by nozzle health checks as part before printing. This process is variable in time since the total turn-

around time will depend on:

●

Time since the last servicing, which is usually after the previous job. The routine will be shorter and

less intensive if last servicing happened within the last 24 hours and much longer if it was two or

more days ago.

●

Status of faulty nozzles. If nozzle checks find significant a amount of nozzles faulty, extra time will be

spent to recover them. Additional nozzles checks for recovery effectiveness are be performed.

Manual process

These automatic checks can be moved away from the checks before print by manually requesting a

Drop Detection (preferably) or printing a Printhead Status Plot during the 2 hours prior to the actual print.

At the front panel, tap the Maintenance icon, then Printheads, then in the top right corner, tap the small

Settings icon and choose the recovery level you want to perform. You can avoid the automatic checks by

performing a drop detection (preferably) or by printing a printhead status plot two hours before printing.

On the Front Panel, select the

Maintenance icon

, then

Printheads

, select the

Settings icon

and

choose which recovery process to perform.

NOTE:

Do not use

Printhead Recovery 1

Printhead Recovery 2

as to begin a routine. They are

tougher so they can resuscitate a printhead with many non-firing nozzles. They are too harsh for

healthy printheads and they will also waste a lot of binder agent and cleaning roll.

Ordering information

More information on supplies is included in the

HP Metal Jet Printing Solution Support

document.

382

Chapter 7

Troubleshooting