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HP Metal Jet 3D User Guide - Page 49

Troubleshooting, Link issues, Restore factory settings

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of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the product's front panel, or through other configuration tools once network communication is established. Troubleshooting If you have trouble with network communication, try these suggestions. Link issues The product has status lights (LEDs) beside the network connector that indicate the link status and network activity. ● When the green light is on, the product has successfully linked to the network. ● When the yellow light is blinking, there is transmission activity over the network. If the product fails to connect to the network, both LEDs will be off. In this situation, try the following steps: 1. Check the cable connections at both ends. 2. Consider replacing the cables with ones that are known to work. 3. Consider switching to another network connector in the network switch, hub, or device to which the product is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. 5. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. Restore factory settings In the case of accidental misconfiguration, you can reset the network settings to the factory defaults by tapping Restore factory settings in the Network Settings configuration menu. Troubleshooting 45

Section	Page
Introduction	5
Welcome to your HP Metal Jet S100 system	5
Powder workflow	6
Safety precautions	14
Main components	33
Networking	47
Connectivity requirements—remote monitoring	47
Configuration	48
Troubleshooting	49
Supplies	50
Printer	50
How to recycle supplies	70
System operation	72
Printing system	72
Process Parameters glossary	83
Process Parameters glossary for the HP Metal Jet S100 Curing station	84
Preventive maintenance	93
Safety precautions	93
General cleaning instructions	93
Maintenance resources	94
Printing system maintenance	107
User calibrations	309
Move or store the product	311
Extended downtime	311
Customer Self-Repair	313
Cleaning parts and the Build Unit	335
Cleaning parts	335
Coarse cleaning and powder recovery	335
Fine cleaning	343
Thermal conditioning of metal powder	343
Troubleshooting	348
Printing system troubleshooting	348
System errors	388
Introduction	388
0030-0003-0084 SVS - Printhead cleaning roll slippage	388
0030-0009-0059 Service Station – Spittoon motor stall	389
0030-0009-0085 Service Station – Spittoon motor friction too high (with cartridge)	389
0030-0006-0002 Service Station – Spittoon roller not detected	389
0050-0028-0202 Cooling – Top enclosure safety filter (user end – left) not detected	389
0050-0028-0102 Cooling – Top enclosure safety filter (service end – right) not detected	389
0085-0003-0X10 Carriage – Printhead interconnect PCA – Voltage out of range	390
0085-0008-0X46 Carriage – Printhead – Not calibrated, misaligned, unable to calibrate	390
0085-0008-0X81 Carriage – Printhead – Bad Acumen access	390
0085-0008-0X82 Carriage – Printhead – Data not responding	390
0085-0008-0X83 Carriage – Printhead – Mismatch	391
0085-0008-0X85 Carriage – Printhead – Fails logical	391
0085-0008-0X86 Carriage – Printhead – Temperature too high	391
0085-0008-0X87 Carriage – Printhead – Temperature too low	391
0085-0008-0X89 Carriage – Printhead – Wrong model	392
0085-0008-0X93 Carriage – Printhead – Fails continuity	392
0085-0008-0X94 Carriage – Printhead – Temperature extremely high	393
0085-0008-0X95 Carriage – Printhead – Temperature extremely low	393
0085-0008-0X96 Carriage – Printhead – Energy calibration failure	393
0085-0008-0X98 Carriage – Printhead – Transmit error	394
0085-0013-0X01 Carriage – Primer – Malfunction	394
0085-0013-0X33 Carriage – Primer – Current too high	394
0085-0013-0X41 Carriage – Primer – Leakage	395
When you need help	396
Request support	396
Service information	396
Accessibility	397
Front panel	397
Curing time	397

Match case Limit results 1 per page

of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually

configure the link using the product's front panel, or through other configuration tools once network

communication is established.

Troubleshooting

If you have trouble with network communication, try these suggestions.

Link issues

The product has status lights (LEDs) beside the network connector that indicate the link status and

network activity.

●

When the green light is on, the product has successfully linked to the network.

●

When the yellow light is blinking, there is transmission activity over the network.

If the product fails to connect to the network, both LEDs will be off. In this situation, try the following

steps:

Check the cable connections at both ends.

Consider replacing the cables with ones that are known to work.

Consider switching to another network connector in the network switch, hub, or device to which the

product is connected.

Manually configure the link setting to match the port configuration of the network hub or switch.

In case of doubt or misconfiguration of link settings, reset the network parameters to their factory

settings.

Restore factory settings

In the case of accidental misconfiguration, you can reset the network settings to the factory defaults by

tapping

Restore factory settings

in the Network Settings configuration menu.

Troubleshooting