HP Mini 1103 HP Mini Getting Started - Windows 7, Windows XP, and Windows Vist - Page 20

Software is functioning abnormally If the software is unresponsive or responds abnormally, follow these suggestions: ● Restart the computer. Click Start, click the arrow next to the Shut down button, and then click Restart. If you cannot restart the computer using this procedure, refer to the next section, The computer is on but not responding on page 14. ● If you have antivirus software installed on your computer, run the virus scan. Refer to the antivirus software Help for more details. The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided, until shutdown occurs: CAUTION: Emergency shutdown procedures will result in the loss of unsaved information. ● Slide and hold the power switch on the computer for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, turn off the computer to allow it to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. NOTE: An external optical drive must be connected to a USB port on the computer, not to a USB port on another external device, such as a hub or a docking station. 14 Chapter 3 Product Information and Troubleshooting