HP OMEN 15-dh1000 Maintenance and Service Guide

HP OMEN 15-dh1000 Manual

HP OMEN 15-dh1000 manual content summary:

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    Maintenance and Service Guide HP 17 Laptop PC
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    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: February 2019 First Edition: April 2018 Document Part Number: L19437-002 Product notice This user guide
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    -Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and
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    iv Important Notice about Customer Self-Repair Parts
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    Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    vi Safety warning notice
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    ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 3 Illustrated parts catalog ...16 Computer major components ...16 Cables ...20 and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...
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    parts 32 Component replacement procedures ...32 Preparation for disassembly ...32 Optical drive ...33 6 Removal and replacement procedures for authorized service provider parts 36 Component replacement procedures ...36 Bottom cover ...37 Battery ...40 Memory module ...42 Hard drive ...44 Solid
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    Using HP PC Hardware Diagnostics UEFI ...79 Starting HP PC Hardware Diagnostics UEFI 80 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 80 Downloading the latest HP PC Hardware Diagnostics UEFI version 80 Downloading HP PC Hardware Diagnostics UEFI by product name or number (
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    x
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    W Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 5 MB L2 + L3 cache, DDR4-2400 MHz, dual core, 15 W Graphics Supports HD decode, DX12, HDMI Supports MR ready Internal graphics AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 3500U processor) AMD Radeon Vega 6 Mobile Graphics (Ryzen 3 3300U, 2300U
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    ● 4096 MB (4096 MB × 1) One memory module slot (E2/A6 processors) Memory is non-customer accessible/non-upgradeable DDR4-2400 dual channel support Supports up to 8 GB of system RAM in the following configurations: ● 8192 MB (8192 MB × 1) ● 4096 MB (4096 MB × 1) Primary storage Single hard
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    networking Integrated Wireless options with dual antennas (M.2/PCIe) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported) Integrated Wireless options with single antenna (M.2/PCIe) Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO
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    , EM 45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics) Power cord (C5) 1 m, conventional Security Kensington Mini Security Lock Supports Firmware Trusted Platform Module (fTPM) 2.0 Operating system FreeDOS 2.0 Windows® 10 Home 64 Windows 10 Home 64 Web/Kiosk Windows 10 Home
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    Home 64 Single Language Value India Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language SEAP Serviceability End user replaceable parts AC adapter Optical drive 5
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description (1) Power light ● On: The computer
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    , earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are
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    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications
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    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Getting to know your computer
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    Button and speakers Table 2-5 Button and speakers and their descriptions Component (1) Power button (2) Speakers (2) (3) Vent Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the
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    Special keys Table 2-6 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Table 2-7 Action keys and their descriptions Icon Description Opens the "How to get help in
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    Bottom Table 2-8 Bottom component and its description Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine
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    computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may the model number. Locate this information before you contact support. Table 2-9 Service label components Component (1) HP product name (2) Model number . Labels 15
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
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    Table 3-1 Computer major components and their descriptions Item Component (1) Display NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page 21. (2) Top cover/keyboard NOTE: For a
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    RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (14) Fan Fan insert (for use in models without a fan; not illustrated) Heat sink (15) For use in models with discrete graphics (16) For use
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    Table 3-1 Computer major components and their descriptions (continued) Item Component (21) Solid-state drive board (22) DVD+/-RW Double-Layer Writer (23) Bottom cover Jet black Natural silver Pale gold Scarlet red Twilight blue Smoke gray Snow white Serenity mint Maroon burgundy
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    Table 3-1 Computer major components and their descriptions (continued) Item Component Rear feet: ● Jet black ● Snow white ● Serenity mint ● Pale gold ● Scarlet red ● Twilight blue ● Maroon burgundy ● Tranquil pink ● Lumiere blue ● Berry mauve Cables Spare part number L22566-001 L22568
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    Table 3-2 Cables and their descriptions (continued) Item Component (3) TouchPad button board cable (4) Hard drive cable (5) Solid-state drive cable (6) Optical drive board cable (7) Display cable, touch, HD (not illustrated) (8) Display cable, non-touch FHD panel HD panel Display
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    Table 3-3 Display assembly components and their descriptions (continued) Item Component Jet black Natural silver Pale gold Scarlet red Twilight blue Smoke gray Snow white Serenity mint Maroon burgundy Tranquil pink Iridescent pale rose gold Iridescent ceramic white Chalkboard gray
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    Table 3-3 Display assembly components and their descriptions (continued) Item Component Single antenna Dual antennas (10) Back cover Jet black Natural silver Pale gold Scarlet red Twilight blue Smoke gray Snow white Serenity mint Twilight blue Maroon burgundy Tranquil pink
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    Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component (1) Hard drive cover (2) Hard drive, 7 mm 2 TB, 5400 rpm 1 TB, 5400 rpm 500 GB, 5400 rpm (3) Hard drive cable (4) Solid-state drive (M.2) 256 GB, PCIe, NVMe 256 GB, SATA-3, TLC 128 GB, SATA-3,
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    Table 3-4 Mass storage devices and their descriptions (continued) Item Component (7) DVD+/-RW Double-Layer Writer (8) Optical drive bracket (9) Optical drive bezel Natural silver Pale gold Scarlet red Serenity mint Smoke gray Twilight blue Maroon burgundy Jet black Snow white
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    Table 3-5 Miscellaneous parts and their descriptions (continued) Component For use in Switzerland For use in the United Kingdom Screw Kit HP Sleeve HP HDMI to VGA Adapter Spare part number L19370-001 L19373-001 L22579-001 777944-001 701943-001 26 Chapter 3 Illustrated parts catalog
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    the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    Event 55% 40% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined
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    Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive
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    ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote
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    number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
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    Optical drive Table 5-1 Spare part description and number Description DVD+/-RW Double-Layer Writer Optical drive bracket Optical drive bezel Natural silver Pale gold Scarlet red Serenity mint Smoke gray Twilight blue Maroon burgundy Jet black Snow white Tranquil pink Iridescent pale rose gold
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    2. Slide the optical drive out of the computer (2). 3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). 4. If it necessary to remove the bezel from the front of the optical drive: a.
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    Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 35
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts
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    Bottom cover Table 6-1 Bottom covers, feet, and their descriptions and part numbers Description Bottom cover: ● Jet black ● Natural silver ● Pale gold ● Scarlet red ● Twilight blue ● Smoke gray ● Snow white ● Serenity mint ● Maroon burgundy ● Tranquil pink ● Iridescent pale rose gold ● Iridescent
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    nine Phillips M2.5 × 6.0 screws (2) and the two Phillips broad head M2.0 × 2.0 screws (3) from the optical drive bay. 38 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Starting near the optical drive bay (1), pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover. Component replacement procedures 39
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    . The following image shows the locations around the battery that have holes but do NOT require screws. 40 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Component replacement procedures 41
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    module with the tab in the memory module slot (1). 2. Press the module into the slot until seated (2). 42 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures 43
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    hard drive cable from the system board ZIF connector (1). 2. Lift the hard drive out of the computer (2). 44 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 45
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    the solid-state drive module from the socket (2). Reverse this procedure to install the solid-state drive. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Solid-state drive bracket and connector board Table 6-6 Solid-state drive bracket, connector board, and cable descriptions and part numbers Description Spare part number Solid-state drive bracket L22535-001 Solid-state drive connector board L22542-001 Solid-state drive cable L22527-001
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    2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + the WLAN module. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    System board hook Table 6-8 System board hook description and part number Description System board hook Spare part number L22748-001 Before removing the system board hook, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical
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    .0 × 3.0 screws (2), and then remove the board from the computer (3). Reverse this procedure to replace the USB board. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Optical drive board Table 6-10 Optical drive board and cable descriptions and part numbers Description Optical drive board Optical drive board cable Spare part number L22540-001 L22524-001 Before removing the optical drive board, follow these steps: 1. Prepare the computer for disassembly (
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    . 4. Remove the TouchPad button board from the computer (4). Reverse this procedure to install the TouchPad button board. 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    TouchPad module Table 6-12 TouchPad module and cable descriptions and part numbers Description TouchPad module TouchPad module cable Spare part number L28085-001 L22525-001 Before removing the TouchPad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly
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    module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Power connector cable (DC-in) Table 6-13 Power connector cable description and part number Description Power connector cable Spare part number L22528-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
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    fan to the computer. 3. Lift the fan from the computer (3). Reverse this procedure to install the fan. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Heat sink assembly Table 6-15 Heat sink assembly descriptions and part numbers Description Heat sink for use in models with discrete graphics Heat sink for use in models with integrated
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    .0 × 3.0 screws (1) that secure the heat sink to the computer. 2. Lift the heat sink assembly from the computer (2). 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system board components (2) (4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless
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    system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly. 60 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-16 System board descriptions and part numbers Description System board
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    drive cable (4) Keyboard cable (5) TouchPad cable (6) TouchPad button board cable (7) Display cable (8) Speaker cable (9) Power connector cable 62 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    2. Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. 3. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath. Component replacement procedures 63
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    4. Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2). Reverse this procedure to install the system board. 64 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Speakers Table 6-17 Speaker description and part number Description Speaker Kit Spare part number L22580-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the optical drive (see Optical drive on page 33
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    the system board (3). 4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges. 5. Rotate the hinges upward (2). 66 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    6. Separate the display from the computer (3). Remove the display assembly subcomponents: 1. If it is necessary to replace the display bezel: a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the
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    that secure the panel to the display enclosure. Touch panel: b. Disconnect the cable from the touch board (1). 68 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    the top edge of the display panel forward and position the panel upside down next to the display enclosure (1). e. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. f. Disconnect the display panel cable (3) from the display panel. g. Remove
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    for models with an HD display panel and L23195-001 for models with an FHD display panel. 70 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    5. If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure. Hinge covers are available using the following spare part numbers: L22559-001: Jet black L22552-001: Natural
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    the retention clips and routing channel built into the bottom edge and side of the display enclosure (1). 72 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    b. Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L22519-001: HD, non-touch display L22520-001: FHD, non-touch display L22521-001: HD, touch display 8. If it is necessary to replace the wireless antenna cables and transceivers: a.
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    -001: Snow white; Pattern: mesh knit Reverse these procedures to reassemble and install the display assembly components. 74 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-18 Top cover descriptions and part
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    contains information regarding installing and troubleshooting the file. Determining the BIOS options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - instructions. ● In Windows, press CTRL+Alt+S. 76 Chapter 7 Using Setup Utility (BIOS)
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting - screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP
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    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
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    The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics
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    1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC
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    ● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the
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    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery media 83
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    only) on page 83. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
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    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 272.2 mm 10.72 in Width 414.8 mm 16.33 in Height 24.5 mm 0.97 in Weight (lowest configuration) HDD: add 36.6 g (0.08 lbs) HDD+SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs
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    referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 86 Chapter 10 Specifications
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    to 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 512-GB* 1 mm 50.8 mm 28.9 mm < 10 g ATA-7 Up to 2150 MB/s Up to 300,000 IOPs Up to 1550 MB
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    °F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 10 Specifications
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    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
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    be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the
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    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP OMEN 15-dh1000 | Maintenance and Service Guide - Page 102
    removal 40 spare part number 18, 40 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 15 boot order, changing 84 bottom components 14 bottom cover removal 37 spare part number 19, 37 buttons left TouchPad 9 optical drive eject 6 power 11
  • HP OMEN 15-dh1000 | Maintenance and Service Guide - Page 103
    installing 79 using 78 HP Recovery Manager correcting boot problems 84 HP Recovery media recovery 84 I integrated numeric 12 num lock 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left side components 7 lights AC adapter and battery
  • HP OMEN 15-dh1000 | Maintenance and Service Guide - Page 104
    keys 13 Screw Kit, spare part numbers 26 security cable slot, identifying 6 security, product description 4 serial number, computer 15 service labels, locating 15 serviceability, product description 5 slots memory card reader 6 security cable 6 solid-state drive removal 46 spare part number 18, 24
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Maintenance and Service Guide
HP 17 Laptop PC