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HP Officejet 4000 User Guide - Page 34

Placing a call, Support phone numbers, Product name HP Officejet 4000 K210

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Chapter 6 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Officejet 4000 K210) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. Solve a problem 32 Solve a problem

Section	Page
Contents	3
How Do I?	5
Get to know the HP Printer	7
Printer parts	7
Control panel features	8
Print	9
Print documents	9
Print photos	10
Print envelopes	12
Print on specialty media	13
Print a Web page	18
Paper basics	23
Recommended papers for printing	23
Load media	25
Work with cartridges	27
Check the estimated ink levels	27
Order ink supplies	28
Automatically clean print cartridges	29
Replace the cartridges	29
Use ink-backup mode	31
Exit ink-backup mode	31
Cartridge warranty information	31
Solve a problem	33
HP support	33
Support process	33
HP support by phone	33
Phone support period	33
Placing a call	34
Support phone numbers	34
After the phone support period	35
Additional warranty options	36
Setup troubleshooting	36
The product will not turn on	36
After setting up the product, it does not print	37
Uninstall and reinstall the software	38
Print troubleshooting	39
Check cartridges	40
Check paper	42
Check product	42
Check printer settings	43
Errors	45
Flashing lights	45
Stop the current job	49
Technical information	51
Notice	51
Specifications	51
Environmental product stewardship program	52
Eco-Tips	52
Paper use	53
Plastics	53
Material safety data sheets	53
Recycling program	53
HP inkjet supplies recycling program	53
Power consumption	53
Disposal of waste equipment by users in private households in the European Union	54
Chemical Substances	54
Regulatory notices	55
Regulatory model identification number	55
FCC statement	56
Notice to users in Korea	56
VCCI (Class B) compliance statement for users in Japan	56
Notice to users in Japan about the power cord	57
HP Officejet 4000 K210 declaration of conformity	57
European Union Regulatory Notice	58