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HP Officejet 4350 User Guide - Page 91

I received a message on the display about a paper jam or a blocked carriage, Solution

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Chapter 11 more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. ● Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. ● Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting ● If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. ● Check other printers or scanners. You might need to disconnect older products from your computer. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-inOne off and then on again. ● After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. ● If necessary, remove and then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the software. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. I received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display, there might be some packing material inside the HP All-in-One. Look inside the device, including the print cartridge door. 88 HP Officejet 4300 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Copy Menu	9
Fax Menu	9
Scan To menu	9
Setup Menu	10
Help Menu	10
Text and symbols	10
Enter text using the keypad on the control panel	11
Available symbols for dialing fax numbers	11
Use the software	12
Find more information	14
Sources of information	14
Use the onscreen Help	15
Use the Help on a Windows computer	16
Contents, Index, and Search tabs	16
Display area	18
Help toolbar	18
Use the Help on a Mac	19
Contents pane	20
Display area	20
Help toolbar	21
Finish setting up the HP All-in-One	22
Set your preferences	22
Set your language and country/region	22
Set the date and time	22
Adjust the volume	23
Connection information	23
Supported connection types	24
Connect using a USB cable	24
Use printer sharing	24
Fax setup	25
Set up the HP All-in-One for faxing	25
Choose the correct fax setup for your home or office	26
Select your fax setup case	27
Case A: Separate fax line (no voice calls received)	29
Case B: Set up the HP All-in-One with DSL	30
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	31
Case D: Fax with a distinctive ring service on the same line	32
Case E: Shared voice/fax line	33
Case F: Shared voice/fax line with voice mail	34
Case G: Fax line shared with computer dial-up modem (no voice calls received)	35
Case H: Shared voice/fax line with computer dial-up modem	36
Case I: Shared voice/fax line with answering machine	39
Case J: Shared voice/fax line with computer dial-up modem and answering machine	40
Case K: Shared voice/fax line with computer dial-up modem and voice mail	43
Change settings on the HP All-in-One to receive faxes	45
Set the answer mode	45
Set the number of rings before answering	45
Change the answer ring pattern for distinctive ringing	46
Test your fax setup	47
Set the fax header	47
Load originals and load paper	48
Load originals	48
Choose papers for printing and copying	49
Recommended papers for printing and copying	49
Papers to avoid	49
Load paper	50
Load full-size paper	50
Load 10 x 15 cm (4 x 6 inch) photo paper	52
Load index cards	53
Load envelopes	53
Load other types of paper	54
Avoid paper jams	55
Print from your computer	56
Print from a software application	56
Change the print settings	57
Windows users	57
Mac users	57
Stop a print job	57
Use the fax features	60
Send a fax	60
Send a basic fax	60
Send a fax manually	61
Send a fax using monitor dialing	62
Receive a fax	63
Receive a fax manually	63
Set up backup fax reception	64
Reprint received faxes from memory	65
Forward faxes to another number	65
Block junk fax numbers	66
Set the junk fax mode	66
Add numbers to the junk fax list	67
Remove numbers from the junk fax list	67
Print reports	68
Print fax confirmation reports	68
Print fax error reports	69
Stop faxing	69
Use the copy features	70
Make a copy	70
Change the copy settings	70
Stop copying	71
Use the scan features	72
Scan an image	72
Stop scanning	73
Maintain the HP All-in-One	74
Clean the HP All-in-One	74
Clean the glass strip	74
Clean the white strip	75
Clean the exterior	76
Print a self-test report	77
Work with print cartridges	77
Handle the print cartridges	78
Replace the print cartridges	78
Align the print cartridges	81
Clean the print cartridges	82
Clean the print cartridge contacts	82
Order supplies	84
Order paper, or other media	84
Order print cartridges	84
Order other supplies	85
Troubleshooting information	86
View the Readme file	86
Setup troubleshooting	87
Hardware setup troubleshooting	87
Software installation troubleshooting	92
Uninstall and reinstall the software	95
Fax setup troubleshooting	97
The fax test failed	97
Operational troubleshooting	108
Paper troubleshooting	108
Clear paper jams	108
Print cartridge troubleshooting	111
HP warranty and support	112
Warranty	112
Warranty upgrades	112
Warranty information	113
Get support and other information from the Internet	114
Before you call HP customer support	114
Access your serial number and service ID	114
Call in North America during warranty	115
Call elsewhere in the world	115
HP Quick Exchange Service (Japan)	117
Call HP Korea customer support	117
Prepare the HP All-in-One for shipment	117
Remove the print cartridges before shipment	118
Remove the control panel faceplate	118
Pack the HP All-in-One	119
Technical information	120
System requirements	120
Paper specifications	120
Paper tray capacities	120
Paper sizes	120
Print margin specifications	121
Print specifications	121
Copy specifications	121
Fax specifications	122
Scan specifications	122
Physical specifications	122
Power specifications	123
Environmental specifications	123
Memory specifications	123
Environmental product stewardship program	123
Protecting the environment	123
Ozone production	123
Energy consumption	123
Paper use	124
Plastics	124
Material safety data sheets	124
Hardware recycling program	124
HP inkjet supplies recycling program	124
Disposal of Waste Equipment by Users in Private Households in the European Union	124
Regulatory notices	124
Regulatory model identification number	124
Notice to users of the U.S. telephone network: FCC requirements	125
FCC statement	125
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	126
Notice to users in Japan	127
Notice to users in the European Economic Area	127
Notice to users of the German telephone network	127
Geräuschemission	127
Notice to users in Korea	128
Declaration of conformity (European Economic Area)	128
HP Officejet 4300 All-in-One series declaration of conformity	129

Match case Limit results 1 per page

more information about accessing the print queue, see the documentation

that came with the operating system installed on your computer.

●

Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works.

If you experience problems, the USB cable might need to be replaced. Also

verify that the cable does not exceed 3 meters (9.8 feet) in length.

●

Make sure your computer is USB ready. Some operating systems, such as

Windows 95 and Windows NT, do not support USB connections. Check the

documentation that came with your operating system for more information.

●

Check the connection from the HP All-in-One to your computer. Verify that

the USB cable is securely plugged into the USB port on the back of the

HP All-in-One. Make sure the other end of the USB cable is plugged into a

USB port on your computer. After the cable is connected properly, turn the

HP All-in-One off and then on again.

●

If you are connecting the HP All-in-One through a USB hub, make sure the

hub is turned on. If the hub is on, try connecting directly to your computer.

●

Check other printers or scanners. You might need to disconnect older

products from your computer.

●

Try connecting the USB cable to another USB port on your computer. After

you check the connections, try restarting your computer. Turn the HP All-in-

One off and then on again.

●

After you check the connections, try restarting your computer. Turn the

HP All-in-One off and then on again.

●

If necessary, remove and then install the software you installed with the

HP All-in-One again. For more information, see

Uninstall and reinstall the

software

For more information on setting up the HP All-in-One and connecting it to your

computer, see the Setup Guide that came with the HP All-in-One.

I received a message on the display about a paper jam or a blocked carriage

Solution

If either a paper jam or blocked carriage error message appears on

the display, there might be some packing material inside the HP All-in-One. Look

inside the device, including the print cartridge door.

Chapter 11

HP Officejet 4300 All-in-One series

Troubleshooting