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HP Officejet 4350 User Guide - Page 97

Fax setup troubleshooting, The fax test failed, HP All-in-One Installer, Solution, Fax Setup Wizard

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Chapter 11 Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CD-ROM drive. 6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in-One is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing. For more information, see Test your fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed. The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack" test failed ● The "Phone Cord Connected to Correct Port on Fax" test failed ● The "Using Correct Type of Phone Cord with Fax" test failed ● The "Dial Tone Detection" test failed ● The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), make sure the HP All-in-One is not busy completing another task, such as receiving a fax or making a copy. Check the display for Troubleshooting 94 HP Officejet 4300 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Copy Menu	9
Fax Menu	9
Scan To menu	9
Setup Menu	10
Help Menu	10
Text and symbols	10
Enter text using the keypad on the control panel	11
Available symbols for dialing fax numbers	11
Use the software	12
Find more information	14
Sources of information	14
Use the onscreen Help	15
Use the Help on a Windows computer	16
Contents, Index, and Search tabs	16
Display area	18
Help toolbar	18
Use the Help on a Mac	19
Contents pane	20
Display area	20
Help toolbar	21
Finish setting up the HP All-in-One	22
Set your preferences	22
Set your language and country/region	22
Set the date and time	22
Adjust the volume	23
Connection information	23
Supported connection types	24
Connect using a USB cable	24
Use printer sharing	24
Fax setup	25
Set up the HP All-in-One for faxing	25
Choose the correct fax setup for your home or office	26
Select your fax setup case	27
Case A: Separate fax line (no voice calls received)	29
Case B: Set up the HP All-in-One with DSL	30
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	31
Case D: Fax with a distinctive ring service on the same line	32
Case E: Shared voice/fax line	33
Case F: Shared voice/fax line with voice mail	34
Case G: Fax line shared with computer dial-up modem (no voice calls received)	35
Case H: Shared voice/fax line with computer dial-up modem	36
Case I: Shared voice/fax line with answering machine	39
Case J: Shared voice/fax line with computer dial-up modem and answering machine	40
Case K: Shared voice/fax line with computer dial-up modem and voice mail	43
Change settings on the HP All-in-One to receive faxes	45
Set the answer mode	45
Set the number of rings before answering	45
Change the answer ring pattern for distinctive ringing	46
Test your fax setup	47
Set the fax header	47
Load originals and load paper	48
Load originals	48
Choose papers for printing and copying	49
Recommended papers for printing and copying	49
Papers to avoid	49
Load paper	50
Load full-size paper	50
Load 10 x 15 cm (4 x 6 inch) photo paper	52
Load index cards	53
Load envelopes	53
Load other types of paper	54
Avoid paper jams	55
Print from your computer	56
Print from a software application	56
Change the print settings	57
Windows users	57
Mac users	57
Stop a print job	57
Use the fax features	60
Send a fax	60
Send a basic fax	60
Send a fax manually	61
Send a fax using monitor dialing	62
Receive a fax	63
Receive a fax manually	63
Set up backup fax reception	64
Reprint received faxes from memory	65
Forward faxes to another number	65
Block junk fax numbers	66
Set the junk fax mode	66
Add numbers to the junk fax list	67
Remove numbers from the junk fax list	67
Print reports	68
Print fax confirmation reports	68
Print fax error reports	69
Stop faxing	69
Use the copy features	70
Make a copy	70
Change the copy settings	70
Stop copying	71
Use the scan features	72
Scan an image	72
Stop scanning	73
Maintain the HP All-in-One	74
Clean the HP All-in-One	74
Clean the glass strip	74
Clean the white strip	75
Clean the exterior	76
Print a self-test report	77
Work with print cartridges	77
Handle the print cartridges	78
Replace the print cartridges	78
Align the print cartridges	81
Clean the print cartridges	82
Clean the print cartridge contacts	82
Order supplies	84
Order paper, or other media	84
Order print cartridges	84
Order other supplies	85
Troubleshooting information	86
View the Readme file	86
Setup troubleshooting	87
Hardware setup troubleshooting	87
Software installation troubleshooting	92
Uninstall and reinstall the software	95
Fax setup troubleshooting	97
The fax test failed	97
Operational troubleshooting	108
Paper troubleshooting	108
Clear paper jams	108
Print cartridge troubleshooting	111
HP warranty and support	112
Warranty	112
Warranty upgrades	112
Warranty information	113
Get support and other information from the Internet	114
Before you call HP customer support	114
Access your serial number and service ID	114
Call in North America during warranty	115
Call elsewhere in the world	115
HP Quick Exchange Service (Japan)	117
Call HP Korea customer support	117
Prepare the HP All-in-One for shipment	117
Remove the print cartridges before shipment	118
Remove the control panel faceplate	118
Pack the HP All-in-One	119
Technical information	120
System requirements	120
Paper specifications	120
Paper tray capacities	120
Paper sizes	120
Print margin specifications	121
Print specifications	121
Copy specifications	121
Fax specifications	122
Scan specifications	122
Physical specifications	122
Power specifications	123
Environmental specifications	123
Memory specifications	123
Environmental product stewardship program	123
Protecting the environment	123
Ozone production	123
Energy consumption	123
Paper use	124
Plastics	124
Material safety data sheets	124
Hardware recycling program	124
HP inkjet supplies recycling program	124
Disposal of Waste Equipment by Users in Private Households in the European Union	124
Regulatory notices	124
Regulatory model identification number	124
Notice to users of the U.S. telephone network: FCC requirements	125
FCC statement	125
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	126
Notice to users in Japan	127
Notice to users in the European Economic Area	127
Notice to users of the German telephone network	127
Geräuschemission	127
Notice to users in Korea	128
Declaration of conformity (European Economic Area)	128
HP Officejet 4300 All-in-One series declaration of conformity	129

Match case Limit results 1 per page

Note

It is important that you disconnect the HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your

computer until after you have reinstalled the software.

To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s

CD-ROM drive.

On the desktop, open the CD-ROM and then double-click

HP All-in-One Installer

Follow the onscreen instructions and the instructions provided in the Setup Guide

that came with the HP All-in-One.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If

the HP All-in-One is not set up properly for faxing, you might experience problems

when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of

the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for

faxing. Perform this test after you have completed setting up the HP All-in-One for

faxing. For more information, see

Test your fax setup

If the test fails, review the report for information on how to fix any problems found. For

more information, you can also see the next section,

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about

the error. For more detailed information, check the report to see which part of the test

failed, and then review the appropriate topic in this section for solutions to try.

●

The "Fax Hardware Test" failed

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution

●

Turn off the HP All-in-One by using the

button located on the control

panel and then unplug the power cord from the back of the HP All-in-One.

After a few seconds, plug the power cord back in and turn the power on. Run

the test again. If the test fails again, continue reviewing the troubleshooting

information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

●

If you are running the test from the

Fax Setup Wizard

(Windows) or

Fax

Setup Utility

(Mac), make sure the HP All-in-One is not busy completing

another task, such as receiving a fax or making a copy. Check the display for

Chapter 11

HP Officejet 4300 All-in-One series

Troubleshooting