HP Officejet 6000 Wired/Wireless Networking Guide - Page 7

English 4. Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. HP Officejet 6500 All-in-One Series a. On the HP device's control panel, press the Setup ( ) button. b. Select Network Setup, and then select Wireless Network Test. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. If a problem is detected, the printed test report will include recommendations that might help solve the problem. 5. Run the Network Diagnostic Tool (Windows) If the previous steps do not solve the problem and you have successfully installed the HP Solution Center software on your computer, run the Network Diagnostic tool. NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible. To run the Network Diagnostic tool, complete the following steps: 1. Open the HP Solution Center software. 2. Click Settings, click Other Settings, and then click Network Toolbox. 3. On the Utilities tab, click Run Network Diagnostics. 4. Follow the onscreen instructions. Advanced troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try the following suggestions in the order listed: 1. Make sure that the computer is connected to your network (page 7) 2. Make sure that the HP Officejet/Officejet Pro device is connected to your network (page 8) 3. Check to see if the firewall software is blocking communication (page 9) 4. Make sure the HP Officejet/Officejet Pro device is online and ready (page 9) 5. Make sure the wireless version of the HP Officejet/ Officejet Pro device is set as the default printer driver (Windows only) (page 10) 6. Make sure the HP Network Devices Support service is running (Windows only) (page 10) 1. Make sure that the computer is connected to your network To check a wired (Ethernet) connection Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer. NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-In Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window. Solving wireless (802.11) problems 7