HP Officejet 6500A Getting Started Guide - Page 19

Solve setup problems, Problems setting up the printer, Problems installing the software - driver

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English 4. Solve setup problems The following sections provide help with problems you might have while setting up the printer. If you need more help, see the user guide (which is available on your computer after you install the software). Problems setting up the printer • Make sure that all packing tape and material have been • Make sure the printer is displaying the home screen and removed from outside and inside the printer. that no other lights on the printer's control panel are lit or • Make sure that the printer is loaded with plain, white, unused A4- or Letter-size (8.5x11 inch) paper. blinking. • Make sure that the power cord and power adapter are • Make sure that any cords and cables that you are using (such as a USB cable or Ethernet cable) are in good securely connected and that the power source is working properly. working order. • Make sure paper is loaded correctly in the tray and is not • Make sure the (Power) light is on and not blinking. jammed in the printer. When the printer is first turned on, it takes approximately • Make sure that all latches and covers are closed properly. 45 seconds to warm up. Problems installing the software • Before installing software, make sure that all other • If the computer cannot recognize the HP software CD in programs are closed. the CD drive, inspect the HP software CD for damage. • If the computer does not recognize the path to the CD drive that you type, make sure that you are specifying the You can also download the HP software from the HP Web site (www.hp.com/support). correct drive letter. • If you are using a computer running Windows and are connecting using a USB cable, make sure that the USB drivers have not been disabled in the Windows Device Manager. Problems setting up fax This section contains information about solving problems you might have when setting up fax for the printer. Note: If the printer is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test will fail if the printer is not set up properly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see "Step 2: Test fax setup" on page 8. Solve setup problems 17

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English
Solve setup problems
17
Problems installing the software
•
Before installing software, make sure that all other
programs are closed.
•
If the computer does not recognize the path to the CD
drive that you type, make sure that you are specifying the
correct drive letter.
Problems setting up the printer
•
Make sure that all packing tape and material have been
removed from outside and inside the printer.
•
Make sure that the printer is loaded with plain, white,
unused A4- or Letter-size (8.5x11 inch) paper.
•
Make sure that any cords and cables that you are using
(such as a USB cable or Ethernet cable) are in good
working order.
•
Make sure the
(Power) light is on and not blinking.
When the printer is first turned on, it takes approximately
45 seconds to warm up.
4.
Solve setup problems
The following sections provide help with
problems you might have while setting up
the printer.
If you need more help, see the user guide (which is available
on your computer after you install the software).
•
Make sure the printer is displaying the home screen and
that no other lights on the printer’s control panel are lit or
blinking.
•
Make sure that the power cord and power adapter are
securely connected and that the power source is working
properly.
•
Make sure paper is loaded correctly in the tray and is not
jammed in the printer.
•
Make sure that all latches and covers are closed properly.
•
If the computer cannot recognize the HP software CD in
the CD drive, inspect the HP software CD for damage.
You can also download the HP software from the HP
Web site (
www.hp.com/support
).
•
If you are using a computer running Windows and are
connecting using a USB cable, make sure that the USB
drivers have not been disabled in the Windows Device
Manager.
Problems setting up fax
This section contains information about solving problems you
might have when setting up fax for the printer.
Note:
If the printer is not set up properly for faxing,
you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test
report to check the status of the printer. The test will fail if
the printer is not set up properly for faxing. Perform this test
after you have completed setting up the printer for faxing. For
more information, see “Step 2: Test fax setup” on page 8.