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HP Officejet 7200 Users Guide - Page 179

Software installation troubleshooting

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Chapter 16 Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. During a normal installation of the HP All-in-One software, the following events occur: 1. The HP All-in-One software CD-ROM runs automatically 2. The software installs 3. Files are copied to your hard drive 4. You are requested to connect the HP All-in-One to your computer 5. A green OK and check mark appear on an installation wizard screen 6. You are requested to restart your computer 7. The Fax Setup wizard runs 8. The registration process runs If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following: ● Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, and Send Fax. For information on starting HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director. Note If you performed a minimum installation of the software (as opposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director. ● Open the Printers dialog box and check to see that the HP All-in-One is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready. When I insert the CD-ROM into the CD-ROM drive, nothing happens Solution Do the following: 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK. The minimum system checks screen appears Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Troubleshooting information 176 HP Officejet 7200 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	11
The HP All-in-One at a glance	11
Control panel overview	12
Menu overview	14
Fax menu	14
Setup menu	14
Copy menu	15
Reduce/Enlarge menu	15
Photo menu	16
Proof Sheet menu	16
Scan To menu	16
Use the HP Image Zone to do more with your HP All-in-One	17
Access the HP Image Zone software (Windows)	17
Access the HP Image Zone software (Macintosh OS 10.1.5 or later)	19
Use the HP Image Zone window	19
Use the HP Image Zone Dock menu	21
Access the HP Image Zone software (Macintosh OS 9.2.6 or earlier)	21
Find more information	24
Connection information	26
Supported connection types	26
Connect using Ethernet	27
Connect using a USB cable	27
Use Windows printer sharing	27
Use printer sharing (Macintosh OS X)	27
Use Webscan	27
Work with photos	29
Transfer photos	29
Transfer photos using a Windows computer	29
Transfer photos using a Macintosh	30
Edit photos	30
Edit photos using a Windows computer	30
Edit photos using a Macintosh	31
Share photos	31
Share photos using a Windows computer	31
Share photos using a Macintosh	32
Print photos	33
Print photos using a Windows computer	33
Print photos using a Macintosh	34
Load originals and load paper	36
Load originals	36
Load an original in the automatic document feeder	36
Load an original on the glass	37
Choose papers for printing and copying	37
Recommended papers	37
Papers to avoid	38
Load paper	38
Load full-size paper	39
Load 10 x 15 cm (4 x 6 inch) photo paper	40
Load postcards or Hagaki cards	41
Load envelopes	42
Load other types of paper	42
Avoid paper jams	44
Use a memory card or PictBridge camera	45
The memory card slots and camera port	45
Transfer digital images to your computer	46
Print photos from a proof sheet	48
Print a proof sheet	48
Complete the proof sheet	49
Scan a proof sheet	50
Set photo print options	50
Use the Photo menu to set photo print options	51
Change photo print options	52
Set new photo print options defaults	52
Print photos directly from a memory card	53
Print individual photos	53
Create borderless prints	53
Deselect photos	54
Print photos from a PictBridge-compatible digital camera	54
Print the current photo	55
Print a DPOF file	55
Use the copy features	56
Set the copy paper size	56
Set the copy paper type	57
Increase copy speed or quality	58
Select an input tray for copying	59
Make multiple copies of the same original	59
Copy a two-page black-and-white document	60
Make two-sided copies	60
Make a borderless copy of a photo	61
Copy a photo onto a full-size page	62
Copy a photo several times on one page	63
Resize an original to fit onto letter or A4 paper	64
Resize an original using custom settings	64
Copy a legal-size document onto letter paper	65
Copy a faded original	65
Copy a document that has been faxed several times	66
Enhance light areas of your copy	66
Make a poster	67
Prepare a color iron-on transfer	68
Change default copy settings	68
Stop copying	69
Use the scan features	70
Scan to an application	70
Scan an original (USB-connected)	71
Scan an original (network-connected)	71
Send a scan to an HP Instant Share destination	72
Share a scanned image with friends and relatives (USB-connected device)	72
Share a scanned image with friends and relatives (network-connected)	73
Send a scan to a memory card	73
Send a scan to a memory card loaded in your HP All-in-One (USB-connected)	73
Send a scan to a memory card loaded in your HP All-in-One (network-connected)	73
Stop scanning	74
Print from your computer	75
Print from a software application	75
Change the print settings	76
Windows users	76
Macintosh users	77
Stop a print job	77
To stop a print job from the HP All-in-One	77
Fax setup	78
Choose the right fax setup for your home or office	79
Select your fax setup case	81
Case A: Separate fax line (no voice calls received)	83
Case B: Set up your HP All-in-One with DSL	83
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line	84
Case D: Fax with a distinctive ring service on the same line	85
Case E: Shared voice/fax line	86
Case F: Shared voice/fax line with voice mail	87
Case G: Fax line shared with computer modem (no voice calls received)	88
Case H: Shared voice/fax line with computer modem	90
Set up your HP All-in-One to a computer with one phone port	91
Set up your HP All-in-One to a computer with two phone ports	93
Case I: Shared voice/fax line with answering machine	95
Case J: Shared voice/fax line with computer modem and answering machine	96
Set up your HP All-in-One to a computer with one phone port	97
Set up your HP All-in-One to a computer with two phone ports	99
Case K: Shared voice/fax line with computer modem and voice mail	100
Set up your HP All-in-One to a computer with one phone port	101
Set up your HP All-in-One to a computer with two phone ports	103
Test your fax setup	104
Use the fax features	105
Set up the HP All-in-One to receive faxes	105
Choose the recommended answer mode for your setup	105
Set the answer mode	107
Send a fax	107
Send a basic fax	107
Print fax confirmation reports	108
Send two-sided originals	108
Send a fax manually from a phone	109
Send a fax using redial	109
Send a fax using speed dials	110
Schedule a fax	110
Cancel a scheduled fax	111
Send a fax from memory	111
Send a fax using monitor dialing	111
Receive a fax	112
Set the number of rings before answering	112
Set up the HP All-in-One to print single- or two-sided faxes	112
Receive a fax manually	113
Poll to receive a fax	114
Set the date and time	114
Set the fax header	115
Enter text and symbols	115
Enter text using the keypad on the control panel	116
Print reports	116
Print fax error reports	116
Print other reports	117
Set up speed dialing	117
Create speed-dial entries	117
Create group speed-dial entries	118
Update speed-dial entries	118
Delete speed-dial entries	119
Change the fax resolution and lighter/darker settings	119
Change the fax resolution	119
Change the lighter/darker setting	120
Set new default settings	120
Set fax options	120
Set the paper size for received faxes	121
Set tone or pulse dialing	121
Adjust the volume	121
Forward faxes to another number	122
Cancel fax forwarding	122
Change the answer ring pattern (distinctive ringing)	122
Redial a busy or unanswered number automatically	123
Set automatic reduction for incoming faxes	123
Set backup fax reception	123
Use error correction mode	124
Set the fax speed	124
Reprint or delete the faxes in memory	125
Fax over the Internet	126
Stop faxing	126
Use HP Instant Share	127
Overview	127
Get started	128
Send images using your HP All-in-One	128
Send photos from a memory card	128
Send a scanned image	130
Send images using your computer	131
Send images using the HP Image Zone software (Windows)	132
Send images using the HP Instant Share client application software (Macintosh OS X v10.2 and later)	133
Share images using the HP Image Zone (Macintosh OS X earlier than v10.2)	134
Share images using the HP Director (Macintosh OS 9)	134
Set up your network	135
Switch from a USB connection to a network connection	135
Choose a recommended Ethernet network	135
Ethernet connection to a wired network with DSL or cable Internet access	136
Ethernet connection to a wired network with modem Internet access	137
Ethernet connection to a wired network without Internet	137
Ethernet connection to a wireless network	138
Connect to an Ethernet network	138
What you need	139
Connect your HP All-in-One	139
Install the software for a network connection	140
For Windows	140
For Macintosh	141
Connect additional computers	142
Manage your network	142
Use the HP All-in-One control panel	142
Print and view a network configuration page	142
Restore network defaults	142
Advanced network settings	142
Use the Embedded Web Server	143
Configuration page definitions	144
General network settings	144
Wireless network settings	147
Miscellaneous	149
Network glossary	150
Order supplies	152
Order paper, transparency film, or other media	152
Order print cartridges	152
Order accessories	153
Order other supplies	153
Maintain your HP All-in-One	155
Clean the HP All-in-One	155
Clean the glass	155
Clean the lid backing	156
Clean the exterior	156
Check the estimated ink levels	157
Print a self-test report	158
Work with print cartridges	159
Handle the print cartridges	159
Replace the print cartridges	160
Use a photo print cartridge	163
Use a gray photo print cartridge	163
Use the print cartridge protector	164
Align the print cartridges	165
Clean the print cartridges	166
Clean the print cartridge contacts	166
Clean the area around the ink nozzles	167
Change the device settings	169
Set the scroll speed	169
Set the power save time	169
Set the prompt delay time	170
Restore the factory defaults	170
Self-maintenance sounds	170
Troubleshooting information	171
Before you call HP Support	171
View the Readme file	172
Setup troubleshooting	172
Hardware setup troubleshooting	172
Software installation troubleshooting	179
Uninstall and reinstall the software	181
Fax setup troubleshooting	183
The fax test failed	184
Operational troubleshooting	195
Paper troubleshooting	195
Print cartridge troubleshooting	203
Print troubleshooting	204
Memory card troubleshooting	204
Device update	205
Device update (Windows)	205
Device update (Macintosh)	206
Get HP support	207
Get support and other information from the Internet	207
Warranty support	207
Warranty upgrades	207
Returning your HP All-in-One for service	207
HP customer support	208
Access your serial number and service ID	208
Call in North America during warranty	208
Call elsewhere in the world	209
Call in Australia under warranty and post-warranty	211
Call HP Korea customer support	211
Call HP Japan customer support	212
HP Quick Exchange Service (Japan)	212
Prepare your HP All-in-One for shipment	212
Remove print cartridges from a functional HP All-in-One	213
Remove print cartridges from a nonfunctional HP All-in-One	213
Remove the control panel overlay and pack your HP All-in-One	215
Hewlett-Packard LIMITED WARRANTY STATEMENT	217
Duration of limited warranty	217
Extent of limited warranty	217
Limitation of warranty	218
Limitation of liability	218
Local law	218
Limited warranty information for EU countries/regions	218
Technical information	221
System requirements	221
Paper specifications	221
Paper-tray capacities	221
Paper sizes	222
Print margin specifications	222
Print specifications	223
Copy specifications	223
Fax specifications	224
Memory card specifications	224
Scan specifications	225
Physical specifications	225
Power specifications	225
Environmental specifications	225
Additional specifications	225
Environmental product stewardship program	225
Protecting the environment	225
Ozone production	225
Energy consumption	225
Paper use	226
Plastics	226
Material safety data sheets	226
Recycling program	226
HP inkjet supplies recycling program	226
Regulatory notices	226
Regulatory model identification number	226
Notice to users of the U.S. telephone network: FCC requirements	227
FCC statement	227
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian ...	228
Notice to users in the European Economic Area	229
Notice to users of the German telephone network	229
Geräuschemission	230
Notice to users in Japan (VCCI-2)	230
Notice to users in Korea	230
Declaration of conformity (European Economic Area)	231
HP Officejet 7200 All-in-One series declaration of conformity	231

Match case Limit results 1 per page

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a

possible solution. If you encounter a hardware problem during setup, see

Hardware

setup troubleshooting

During a normal installation of the HP All-in-One software, the following events occur:

The HP All-in-One software CD-ROM runs automatically

The software installs

Files are copied to your hard drive

You are requested to connect the HP All-in-One to your computer

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer

The Fax Setup wizard runs

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To

check the installation on a Windows computer, verify the following:

●

Start the

HP Director

and check to make sure the following icons appear:

Scan

Picture

Scan Document

, and

Send Fax

. For information on starting

HP Director

, see the onscreen

HP Image Zone Help

that came with your

software. If the icons do not appear immediately, you might need to wait a few

minutes for the HP All-in-One to connect to your computer. Otherwise, see

Some

of the icons are missing in the HP Director

Note

If you performed a minimum installation of the software (as

opposed to a typical installation), the

HP Image Zone

and

Copy

are not

installed and will not be available from the

HP Director

●

Open the Printers dialog box and check to see that the HP All-in-One is listed.

●

Look in the system tray at the far right of the Windows taskbar for an HP All-in-

One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into the CD-ROM drive, nothing happens

Solution

Do the following:

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not

assigned to drive letter D, enter the appropriate drive letter), and then click

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the

software. Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.

Chapter 16

176

HP Officejet 7200 All-in-One series

Troubleshooting information