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HP Officejet J5500 User Guide - Page 113

Solve printing problems, The device shuts down unexpectedly

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Solve printing problems • The device shuts down unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) Print jobs are stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. After the system reboots, try printing again. For information on clearing the print queue, see the help for the operating system. Check the device setup For more information, see Troubleshooting tips and resources. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software. Check the cable connections Make sure both ends of the USB cable are secure. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and Solve printing problems 109

Section	Page
Contents	5
Get started	11
Find other resources for the product	11
Understand the device parts	12
Front view	12
Printing supplies area	12
Back view	13
Control panel buttons and lights	13
Connection information	14
Use the device	15
Use control panel menus	15
Control-panel message types	15
Status messages	16
Warning messages	16
Error messages	16
Critical error messages	16
Change device settings	16
Use the HP Solution Center	17
Use the HP photo and imaging software	17
Text and symbols	18
Type numbers and text on the control-panel keypad	18
To enter text	19
To enter a space, pause, or symbol	19
To erase a letter, number, or symbol	19
Available symbols for dialing fax numbers	19
Load originals	20
Load an original in the automatic document feeder (ADF)	20
Load an original on the scanner glass	21
Select print media	22
Tips for selecting and using print media	22
Understand specifications for supported media	23
Understand supported sizes	23
Understand supported media types and weights	24
Set minimum margins	24
Load media	24
Load full-size paper	25
Load 10 x 15 cm (4 x 6 inch) photo paper	27
Load index cards	28
Load envelopes	29
Load other types of paper	30
Print on special and custom-sized media	31
Print borderless	31
Set up speed-dial entries	32
Set up fax numbers as speed-dial entries or groups	32
Set up speed-dial entries	32
Set up a speed-dial group	32
Print and view a list of speed-dial entries	33
View a list of speed-dial entries	33
Print	34
Change print settings	34
Change settings from an application for current jobs	34
Change default settings for all future jobs	34
Print on both sides (duplexing)	34
Guidelines for printing on both sides of a page	35
Perform duplexing	35
Cancel a print job	35
Copy	36
Make copies from the control panel	36
Change the copy settings	36
Set the number of copies	37
Set the copy paper size	37
Set the copy paper type from the control panel	37
Change copy speed or quality from the control panel	38
Resize an original to fit onto letter or A4 paper	39
Copy a legal-size document onto letter paper	39
Adjust the lightness and darkness of your copy	40
Enhance blurred areas of your copy	40
Enhance light areas of your copy from the control panel	41
Cancel a copy job	41
Scan	42
Scan an original	42
Scan an original to a program on a computer	42
Scan from a TWAIN-compliant or a WIA-compliant program	43
Scan from a TWAIN-compliant program	43
Scan from a WIA-compliant program	43
Edit a scanned original	43
Edit a scanned photo or graphic	44
Edit a scanned document using optical character recognition (OCR) software	44
Change scan settings	44
Cancel a scan job	44
Fax	45
Send a fax	45
Send a basic fax	45
Send a fax manually from a phone	46
Send a fax using monitor dialing	47
Send a fax from memory	48
Schedule a fax to send later	49
Send a fax to multiple recipients from the control panel	49
Send a color original or photo fax	51
Change the fax resolution and Lighter / Darker settings	51
Change the fax resolution	52
Change the Lighter / Darker setting	53
Set new default settings	54
Send a fax in Error Correction Mode	54
Receive a fax	54
Receive a fax manually	55
Set up backup fax reception	55
Reprint received faxes from memory	56
Poll to receive a fax	56
Forward faxes to another number	57
Set the paper size for received faxes	58
Set automatic reduction for incoming faxes	58
Block junk fax numbers	58
Set the junk fax mode	59
Add numbers to the junk fax list	59
Remove numbers from the junk fax list	60
Change fax settings	60
Configure the fax header	60
Set the answer mode (Auto answer)	61
Set the number of rings before answering	61
Change the answer ring pattern for distinctive ring	61
Set the fax error correction mode	62
Set the dial type	62
Set the redial options	62
Set the fax speed	63
Fax over the Internet	63
Test fax setup	64
Use reports	64
Print fax confirmation reports	65
Print fax error reports	65
Print and view the fax log	65
Cancel a fax	66
Configure and manage	67
Manage the device	67
Monitor the device	67
Administer the device	68
Use device management tools	68
Toolbox	68
Toolbox tabs	69
Set up faxing for the device	69
Set up faxing (parallel phone systems)	70
Choose the correct fax setup for your home or office	70
Select your fax setup case	72
Case A: Separate fax line (no voice calls received)	73
Case B: Set up the device with DSL	74
Case C: Set up the device with a PBX phone system or an ISDN line	75
Case D: Fax with a distinctive ring service on the same line	76
Case E: Shared voice/fax line	77
Case F: Shared voice/fax line with voice mail	78
Case G: Fax line shared with computer modem (no voice calls received)	79
Case H: Shared voice/fax line with computer modem	81
Case I: Shared voice/fax line with answering machine	85
Case J: Shared voice/fax line with computer modem and answering machine	86
Case K: Shared voice/fax line with computer dial-up modem and voice mail	91
Serial-type fax setup	92
Configure the device	93
Direct connection	93
Install the software before connecting the device (recommended)	94
Connect the device before installing the software	94
Share the device on a locally shared network	95
Uninstall and reinstall the software	95
Maintain and troubleshoot	97
Work with print cartridges	97
Supported print cartridges	97
Handle the print cartridges	98
Replace the print cartridges	98
Align the print cartridges	102
Calibrate color	103
Clean the print cartridges	103
Clean the print cartridge contacts	104
Clean the area around the ink nozzles	105
Use a photo print cartridge	107
Store printing supplies	107
Store print cartridges	107
Use the print cartridge protector	107
Clean the device	108
Clean the glass	108
Clean the lid backing	109
Clean the exterior	109
Clean the automatic document feeder	110
Troubleshooting tips and resources	112
Solve printing problems	113
The device shuts down unexpectedly	113
Error message appears on control-panel display	113
The device is not responding (nothing prints)	113
Device takes a long time to print	114
Blank or partial page printed	114
Something on the page is missing or incorrect	114
Placement of the text or graphics is wrong	115
Poor print quality and unexpected printouts	115
Poor quality printouts	116
Meaningless characters print	116
Ink is smearing	117
Ink is not filling the text or graphics completely	117
Output is faded or dull colored	117
Colors are printing as black and white	117
Wrong colors are printing	118
Printout shows bleeding colors	118
Colors do not line up properly	118
Lines or dots are missing from text or graphics	118
Solve paper-feed problems	118
Media is not supported for the printer or tray	118
Media is not picked up from a tray	119
Media is not coming out correctly	119
Pages are skewing	119
Multiple pages are being picked up	119
Solve copy problems	120
No copy came out	120
Copies are blank	120
Wrong original was copied	120
Documents are missing or faded	120
Size is reduced	121
Copy quality is poor	121
Copy defects are apparent	121
Error messages appear	122
Solve scan problems	122
Scanner did nothing	122
Scan takes too long	122
Part of the document did not scan or text is missing	123
Text cannot be edited	123
Error messages appear	124
Scanned image quality is poor	124
Scan defects are apparent	125
Solve fax problems	125
The fax test failed	126
Troubleshoot installation issues	136
Hardware installation suggestions	137
Software installation suggestions	137
Clear paper jams	138
Avoid paper jams	139
HP supplies	141
Order printing supplies online	141
Supplies	141
Print cartridges	141
HP media	141
Support and warranty	142
Hewlett-Packard limited warranty statement	143
Obtain electronic support	144
Obtain HP telephone support	144
Before you call	144
Support process	144
HP support by phone	145
Phone support period	145
Telephone support numbers	145
Placing a call	147
After the phone support period	147
Additional warranty options	147
Prepare the device for shipment	147
Remove the print cartridges before shipment	147
Remove the control-panel faceplate	149
Pack the device	150
Device specifications	151
Physical specifications	151
Product features and capacities	151
Memory specifications	151
System requirements	152
Print specifications	152
Copy specifications	152
Fax specifications	153
Scan specifications	153
Environmental specifications	153
Electrical specifications	154
Acoustic emission specifications (noise levels per ISO 7779)	154
Regulatory information	155
FCC statement	156
Notice to users in Korea	156
VCCI (Class B) compliance statement for users in Japan	156
Notice to users in Japan about the power cord	157
Noise emission statement for Germany	157
RoHS notices (China only)	157
Notice to users of the U.S. telephone network: FCC requirements	158
Notice to users of the Canadian telephone network	159
Notice to users in the European Economic Area	160
Australia wired fax statement	160
Warning for Australia and New Zealand with phone handset	160
Declaration of conformity	161
Regulatory model number	161
Environmental product stewardship program	162
Paper use	162
Plastics	162
Material safety data sheets	162
Recycling program	162
HP inkjet supplies recycling program	162
Disposal of waste equipment by users in private households in the European Union	163
Energy consumption	164

Match case Limit results 1 per page

Solve printing problems

•

The device shuts down unexpectedly

•

Error message appears on control-panel display

•

The device is not responding (nothing prints)

•

Device takes a long time to print

•

Blank or partial page printed

•

Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power

outlet.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), wait about

20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site

(

www.hp.com/support

) for the latest troubleshooting information, or product fixes and

updates.

The device is not responding (nothing prints)

Print jobs are stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. After the

system reboots, try printing again. For information on clearing the print queue, see the

help for the operating system.

Check the device setup

For more information, see

Troubleshooting tips and resources

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer

screen; otherwise, the device software might not be installed correctly. To resolve this,

uninstall the software completely, and then reinstall the device software. For more

information, see

Uninstall and reinstall the software

Check the cable connections

Make sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

Solve printing problems

109