HP Officejet J5500 User Guide - Page 137
Hardware installation suggestions, Check the computer system
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Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device. • Make sure that the device is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that the phone cord is connected to the 1-LINE port. Check the print cartridges • Make sure that you have removed the tape from the print cartridges. • Make sure that the print cartridges are firmly installed in their correct slot. Press down firmly on each one to ensure proper contact. Check the device to ensure the following: • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up. • The device is in the Ready state, and no other lights on the control panel are lit or blinking. If lights are lit or blinking, see the message on the control panel. • Ensure power cord and other cables are working, and are firmly connected to the device. • All packing tapes and materials are removed from the device. • Rear access panel is locked into place. • Paper is loaded correctly in the tray, and is not jammed in the device. • Ensure the tape is removed from each print cartridge. • Print cartridges are properly installed in their correct slots. Press down firmly on each one to ensure proper contact. Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. Troubleshoot installation issues 133