Poor print quality and unexpected printouts
...........................................................................
111
Poor quality printouts
........................................................................................................
112
Meaningless characters print
............................................................................................
112
Ink is smearing
..................................................................................................................
113
Ink is not filling the text or graphics completely
................................................................
113
Output is faded or dull colored
..........................................................................................
113
Colors are printing as black and white
..............................................................................
113
Wrong colors are printing
.................................................................................................
114
Printout shows bleeding colors
.........................................................................................
114
Colors do not line up properly
...........................................................................................
114
Lines or dots are missing from text or graphics
................................................................
114
Solve paper-feed problems
....................................................................................................
114
Media is not supported for the printer or tray
....................................................................
114
Media is not picked up from a tray
....................................................................................
115
Media is not coming out correctly
.....................................................................................
115
Pages are skewing
...........................................................................................................
115
Multiple pages are being picked up
..................................................................................
115
Solve copy problems
..............................................................................................................
116
No copy came out
.............................................................................................................
116
Copies are blank
...............................................................................................................
116
Wrong original was copied
...............................................................................................
116
Documents are missing or faded
......................................................................................
116
Size is reduced
.................................................................................................................
117
Copy quality is poor
..........................................................................................................
117
Copy defects are apparent
...............................................................................................
117
Error messages appear
....................................................................................................
118
Solve scan problems
..............................................................................................................
118
Scanner did nothing
..........................................................................................................
118
Scan takes too long
..........................................................................................................
118
Part of the document did not scan or text is missing
........................................................
119
Text cannot be edited
.......................................................................................................
119
Error messages appear
....................................................................................................
120
Scanned image quality is poor
.........................................................................................
120
Scan defects are apparent
...............................................................................................
121
Solve fax problems
.................................................................................................................
121
The fax test failed
.............................................................................................................
122
Troubleshoot installation issues
.............................................................................................
132
Hardware installation suggestions
....................................................................................
133
Software installation suggestions
.....................................................................................
133
Clear paper jams
....................................................................................................................
134
Avoid paper jams
....................................................................................................................
135
A
HP supplies
Order printing supplies online
.................................................................................................
137
Supplies
..................................................................................................................................
137
Print cartridges
..................................................................................................................
137
HP media
..........................................................................................................................
137
B
Support and warranty
Hewlett-Packard limited warranty statement
..........................................................................
139
Obtain electronic support
........................................................................................................
140
Contents
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