HP Officejet J5500 User Guide - Page 118
Wrong colors are printing, Printout shows bleeding colors, Colors do not line up properly
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Chapter 8 Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Printout shows bleeding colors Check the print cartridges Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies. Colors do not line up properly Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Check the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page. Lines or dots are missing from text or graphics Check the print cartridges Make sure the print cartridges are not low on ink. For more information, see Manage the device. Solve paper-feed problems For information on resolving jams, see Clear paper jams. Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media. 114 Maintain and troubleshoot