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HP Officejet Pro 251dw HP Officejet Pro 251dw - User Guide - Page 147

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Index J jams clear 84 paper 84, 86 L language, printer 90, 91 lights, control panel 11 linefeed, calibrate 79 link speed, setting 121 load photo 18 tray 16, 17 tray 2 22 load cards 18 load custom-size paper 19 load envelopes 17 load paper 16 locking trays 23 M Mac OS custom-size paper 34 Print photos 32 print settings 28 turn accessories on and off in driver 24 Mac OS X HP Utility 130 maintain printhead 78 maintenance align printhead 79 calibrate linefeed 79 check ink levels 46 clean printhead 78 diagnostic page 60 print quality report 60 printhead 78 replace ink cartridges 47 margins setting, specifications 95 media clear jams 84 duplexing 37 load tray 16 load tray 2 22 locking trays 23 skewed pages 63 supported sizes 92 troubleshoot feeding 62 memory specifications 91 memory cards insert 20 specifications 97 memory devices print files 32 troubleshoot 65 missing or incorrect information, troubleshoot 56 MMC memory card insert 20 model number 77 multi-feeds, troubleshoot 63 N networks advanced settings 120 connector illustration 10 firewall settings 121 firewalls, troubleshoot 54 IP settings 121 link speed 121 settings, change 120 solve problems 75 view and print settings 120 wireless communication setup 123 wireless settings 82 noise information 97 O operating environment specifications 96 operating systems supported 91 output tray locating 9 media supported 95 P pages per month (duty cycle) 91 paper HP, order 119 jams 84, 86 print on custom-size 33 selecting 16 specifications 92 types and weights supported 94 paper, select 14 paper-feed problems, troubleshoot 62 PCL 5 support 90 PCL 6 support 90 PDF 5 support 90 phone support 51 phone support period period for support 52 photo media sizes supported 93 Photo screen 12 photos insert memory cards 20 print from memory devices 32 troubleshoot memory devices 65 ports, specifications 90 power specifications 97 troubleshoot 53 power input, locating 10 print diagnostic page 60 double-sided 37 photos from memory devices 32 print quality report 60 printer status report 77 troubleshoot 53 Print brochures print 29 Print envelope 30 Print envelopes Mac OS X 31 Print photos Mac OS X 32 Windows 31 print quality report 60 print settings print quality 57 printer control panel locating 9 network settings 120 printer driver accessories settings 24 warranty 88 printer software (Windows) about 130 opening 26, 130 printer status report information on 76 print 77 143

Section	Page
Contents	5
Get started	11
Accessibility	11
HP EcoSolutions (HP and the Environment)	12
Understand the printer parts	13
Front view	13
Printing supplies area	14
Back view	14
Use the printer control panel	15
Overview of buttons and lights	15
Control panel display icons	16
Change printer settings	17
Select the mode	17
Change printer settings	18
Select paper	18
Recommended papers for printing	18
Recommended papers for photo printing	19
Tips for selecting and using paper	20
Load paper	20
Load standard-size paper	20
Load envelopes	21
Load cards and photo paper	22
Load custom-size paper	23
Insert a memory device	24
Install the accessories	25
Install the automatic two-sided printing accessory (duplexer)	25
Install Tray 2	26
Configure trays	27
Turn on accessories in the printer driver	28
To turn on accessories (Windows)	28
To turn on accessories (Mac OS X)	28
Maintain the printer	29
Clean the exterior	29
Update the printer	29
Update the printer using the embedded web server	29
Update the printer using the printer control panel	29
Open the printer software (Windows)	30
Turn the printer off	30
Restore factory defaults	30
Print	31
Print documents	31
Print documents (Windows)	31
Print documents (Mac OS X)	32
Print brochures	32
Print brochures (Windows)	33
Print brochures (Mac OS X)	33
Print on envelopes	34
Print on envelopes (Windows)	34
Print on envelopes (Mac OS X)	35
Print photos	35
Print photos on photo paper (Windows)	35
Print photos on photo paper (Mac OS X)	36
Print photos from a memory device	36
Print on special and custom-size paper	37
Print on special or custom-size paper (Windows)	37
Print on special or custom-size paper (Mac OS X)	38
Set up custom sizes (Mac OS X)	38
HP ePrint	39
HP Wireless Direct	39
Turn on HP wireless direct printing	40
Print from a wireless-capable mobile device	40
Print from a wireless-capable computer	40
Print from a wireless-capable computer (Windows)	41
Print from a wireless-capable computer (Mac OS X)	41
Print on both sides (duplexing)	41
View Print Resolutions	43
Web Services	44
What are Web Services?	44
HP ePrint	44
Printer Apps	44
Set up Web Services	45
Set up Web Services using the HP printer software	45
Set up Web Services using the printer’s control panel	45
Set up Web Services using the embedded web server	46
Use Web Services	46
HP ePrint	46
Print using HP ePrint	47
Find the printer's email address	47
Turn off HP ePrint	47
Printer Apps	47
Use Printer Apps	47
Manage Printer Apps	48
Turn off Printer Apps	48
Remove Web Services	48
Work with ink cartridges	49
Information on ink cartridges and the printhead	49
Check the estimated ink levels	50
Print when one or more ink cartridges are depleted	50
Replace the ink cartridges	51
Store printing supplies	52
Anonymous Usage Information Storage	52
Solve a problem	54
HP support	54
Obtain electronic support	55
HP support by phone	55
Before you call	55
Phone support period	56
After the phone support period	56
General troubleshooting tips and resources	56
Solve printer problems	57
The printer shuts down unexpectedly	57
Alignment fails	57
The printer is not responding (nothing prints)	57
The printer prints slowly	58
The printer is making some unexpected noises	59
Blank or partial page printed	60
Something on the page is missing or incorrect	60
Placement of the text or graphics is wrong	61
Print quality troubleshooting	61
Solve paper-feed problems	66
Solve problems using Web Services and HP websites	67
Solve problems using Web Services	68
Solve problems using HP websites	69
Solve memory device problems	69
The printer cannot read the memory device	69
The printer cannot read photos on the memory device	69
Solve Ethernet network problems	70
General network troubleshooting	70
Solve wireless problems	70
Basic wireless troubleshooting	70
Step 1 - Make sure the wireless (802.11) light is turned on	71
Step 2 - Restart components of the wireless network	71
Step 3 - Run the Print Wireless Network Test	71
Advanced wireless troubleshooting	71
Step 1 - Make sure your computer is connected to your network	72
Step 2 - Make sure that the printer is connected to your network	73
Step 3 - Make sure your computer is not connected to your network over a Virtual Private Network (VP ...	74
Step 4 - Make sure the printer is online and ready	74
Step 5 - Make sure the wireless version of the printer is set as the default printer driver (Windows ...	75
Step 6 - Check to see if the firewall software is blocking communication	75
After resolving the problems	76
Configure your firewall software to work with the printer	76
Solve printer management problems	77
Embedded web server cannot be opened	77
Troubleshoot installation issues	78
Hardware installation suggestions	78
HP software installation suggestions	79
Solve network problems	79
Understand the Printer Status Report	80
Printhead maintenance	82
Clean the printhead	82
Calibrate the linefeed	83
Align the printhead	83
Reinstall the printhead	84
Understand the network configuration page	86
Clear jams	88
Clear paper jams	88
Avoid paper jams	90
Technical information	91
Warranty information	91
Hewlett-Packard limited warranty statement	92
Ink cartridge warranty information	93
Printer specifications	94
Physical specifications	94
Product features and capacities	94
Processor and memory specifications	95
System requirements	95
Network protocol specifications	95
Embedded web server specifications	95
Paper specifications	96
Understand specifications for supported paper	96
Set minimum margins	99
Guidelines for printing on both sides of a page	99
Print specifications	100
Web Services specifications	100
HP ePrint	100
Printer Apps	100
HP website specifications	100
Environmental specifications	100
Electrical specifications	101
Acoustic emission specifications	101
Memory device specifications	101
Memory card specifications	101
USB flash drives	101
Regulatory information	103
FCC statement	103
Notice to users in Korea	104
VCCI (Class B) compliance statement for users in Japan	104
Notice to users in Japan about the power cord	104
Noise emission statement for Germany	104
European Union Regulatory Notice	104
GS Declaration (Germany)	106
Regulatory information for wireless products	106
Exposure to radio frequency radiation	106
Notice to users in Brazil	106
Notice to users in Canada	107
Notice to users in Taiwan	107
Notice to users in Mexico	108
Notice to users in Japan	108
Regulatory model number	108
Environmental product stewardship program	109
Paper use	109
Plastics	109
Material safety data sheets	109
Recycling program	109
HP inkjet supplies recycling program	109
Disposal of waste equipment by users in private households in the European Union	110
Power consumption	111
Chemical Substances	111
Battery information	111
Battery disposal in the Netherlands	111
Battery disposal in Taiwan	111
California Perchlorate Material Notice	112
RoHS notices (China only)	112
Restriction of hazardous substance (Ukraine)	112
Third-party licenses	113
HP supplies and accessories	122
Order printing supplies online	122
Supplies	122
Ink cartridges and printheads	122
HP paper	123
Network setup	124
Change basic network settings	124
View and print network settings	124
Turn the wireless radio on and off	124
Change advanced network settings	124
Set link speed	125
View IP settings	125
Change IP settings	125
Configure the printer’s firewall settings	125
Creating and using firewall rules	125
Reset network settings	127
Set up the printer for wireless communication	127
Before you begin	127
Set up the printer on your wireless network	128
Set up the printer using the HP printer software	128
Set up the printer using the Wireless Setup Wizard	128
Set up the printer using WiFi Protected Setup (WPS)	129
Set up the printer using the embedded web server (EWS)	129
Change the connection type	130
Test the wireless connection	131
Guidelines for ensuring wireless network security	131
Overview of security settings	131
Add hardware addresses to a wireless router (MAC filtering)	131
Other wireless security guidelines	132
Guidelines for reducing interference on a wireless network	132
Uninstall and reinstall the HP software	132
Windows	133
Mac OS X	133
Printer management tools	134
Toolbox (Windows)	134
HP Utility (Mac OS X)	134
Embedded web server	134
About cookies	135
To open the embedded web server	135
Embedded web server features	135
Product security features	137
Assign an administrator password in the embedded web server	137
Control panel lock	137
Disable unused protocols and services	137
Administrator settings	138
Color access control	138
Protected protocols – HTTPS	138
Firewall	138
Syslog	138
Certificates	138
Signed firmware	138
Wireless authentication	139

Match case Limit results 1 per page

jams

clear 84

paper 84, 86

language, printer 90, 91

lights, control panel 11

linefeed, calibrate 79

link speed, setting 121

load

photo 18

tray 16, 17

tray 2 22

load cards 18

load custom-size paper 19

load envelopes 17

load paper 16

locking trays 23

Mac OS

custom-size paper 34

Print photos 32

print settings 28

turn accessories on and off

in driver 24

Mac OS X

HP Utility 130

maintain

printhead 78

maintenance

align printhead 79

calibrate linefeed 79

check ink levels 46

clean printhead 78

diagnostic page 60

print quality report 60

printhead 78

replace ink cartridges 47

margins

setting, specifications 95

media

clear jams 84

duplexing 37

load tray

load tray 2 22

locking trays 23

skewed pages 63

supported sizes 92

troubleshoot feeding 62

memory

specifications 91

memory cards

insert 20

specifications 97

memory devices

print files 32

troubleshoot 65

missing or incorrect information,

troubleshoot 56

MMC memory card

insert 20

model number 77

multi-feeds, troubleshoot 63

networks

advanced settings 120

connector illustration 10

firewall settings 121

firewalls, troubleshoot 54

IP settings 121

link speed 121

settings, change 120

solve problems 75

view and print settings 120

wireless communication

setup 123

wireless settings 82

noise information 97

operating environment

specifications 96

operating systems

supported 91

output tray

locating 9

media supported 95

pages per month (duty

cycle) 91

paper

HP, order 119

jams 84, 86

print on custom-size 33

selecting 16

specifications 92

types and weights

supported 94

paper, select 14

paper-feed problems,

troubleshoot 62

PCL 5 support 90

PCL 6 support 90

PDF 5 support 90

phone support 51

phone support period

period for support 52

photo media

sizes supported 93

Photo screen 12

photos

insert memory cards 20

print from memory

devices 32

troubleshoot memory

devices 65

ports, specifications 90

power

specifications 97

troubleshoot 53

power input, locating 10

diagnostic page 60

double-sided 37

photos from memory

devices 32

print quality report 60

printer status report 77

troubleshoot 53

Print brochures

print 29

Print envelope 30

Print envelopes

Mac OS X 31

Print photos

Mac OS X 32

Windows 31

print quality report 60

print settings

print quality 57

printer control panel

locating 9

network settings 120

printer driver

accessories settings 24

warranty 88

printer software (Windows)

about 130

opening 26, 130

printer status report

information on 76

print 77

Index

143