HP Officejet Pro 251dw HP Officejet Pro 251dw - User Guide - Page 79
HP software installation suggestions, Solve network problems, General network troubleshooting - download driver
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Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the printhead and ink cartridges • Make sure that all of the printhead and ink cartridges are firmly installed in their correct, color-coded slot. The printer cannot work if they are not all installed. • Make sure that the printhead latch is closed correctly. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements • In the Windows Device Manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the printer, run the Uninstall utility (located in the printer's subfolder within the HP folder) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. Solve network problems 75