HP OmniBook xe2-dc HP OmniBook XE2 - Tips, Troubleshooting and Specifications - Page 41

Serial, Parallel, and USB Problems

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Serial, Parallel, and USB Problems If a serial mouse doesn't work • First, make certain you completely followed the manufacturer's installation instructions to install the mouse properly. • Check the port connection to see if it's loose. • Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Advanced menu, check that Serial is enabled. • If you suspend and resume, reboot the computer to reenable the mouse. If a serial modem doesn't work properly • In Windows Help use the Modem Troubleshooter. • Check the port connection (it may be loose). • Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Advanced menu, check that Serial is enabled. If the serial or parallel port is not working • Check the port connection (it may be loose). • Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Advanced menu, check that Parallel or Serial is enabled. If the USB port is not working • Windows NT 4.0 does not support USB. • Contact the vendor of the peripheral device, as well as Hewlett-Packard, for the latest versions of the USB drivers. You may also want to test the ports with diagnostics. See Testing the OmniBook with Diag Tools. 41

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41
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
•
First, make certain you completely followed the manufacturer’s installation instructions to
install the mouse properly.
•
Check the port connection to see if it’s loose.
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the OmniBook.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Advanced menu, check that Serial is enabled.
•
If you suspend and resume, reboot the computer to reenable the mouse.
If a serial modem doesn’t work properly
•
In Windows Help use the Modem Troubleshooter.
•
Check the port connection (it may be loose).
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the OmniBook.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Advanced menu, check that Serial is enabled.
If the serial or parallel port is not working
•
Check the port connection (it may be loose).
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the OmniBook.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Advanced menu, check that Parallel or Serial is enabled.
If the USB port is not working
•
Windows NT 4.0 does not support USB.
•
Contact the vendor of the peripheral device, as well as Hewlett-Packard, for the latest
versions of the USB drivers.
You may also want to test the ports with diagnostics. See
Testing the OmniBook with Diag
Tools
.