10
Corporate Evaluator’s Guide
Installing touchpad support (Synaptics)
..............................................................
115
Installing video support (ATI)
............................................................................
116
Installing modem support (Conexant)
.................................................................
116
Installing infrared support (FIR)
.........................................................................
116
Installing OneTouch support (Dritek)
.................................................................
117
Updating audio support (Conexant)
....................................................................
117
Updating wired LAN support (National Semiconductor)
...................................
117
Updating wireless LAN support (LAN Express)
................................................
118
Installing HP notebook utilities
...........................................................................
118
Installing the One-Touch utility
..........................................................................
119
Installing the HP DesktopZoom utility
...............................................................
119
Installing the HP Presentation Ready utility
.......................................................
119
Installing the HP Universal Printer driver
...........................................................
119
Installing the USB Wake utility
..........................................................................
120
Installing support for the USB-serial dongle
......................................................
120
Configuring Windows Power Management
........................................................
121
Troubleshooting and Maintenance
.............................................................................
123
Troubleshooting Techniques
.....................................................................................
124
Audio Problems
...................................................................................................
124
CD-ROM and DVD Problems
............................................................................
125
Display Problems
................................................................................................
127
Hard Disk Drive Problems
..................................................................................
128
Heat Problems
.....................................................................................................
129
Infrared Problems
................................................................................................
129
Keyboard and Pointing Device Problems
...........................................................
130
LAN Problems
....................................................................................................
131
Memory Problems
...............................................................................................
132
Modem Problems
................................................................................................
133
PC Card (PCMCIA) Problems
............................................................................
135
Performance Problems
........................................................................................
136
Port Replicator Problems
....................................................................................
137
Power and Battery Problems
...............................................................................
138
Printing Problems
................................................................................................
140
Serial, Parallel, and USB Problems
.....................................................................
140
Startup Problems
.................................................................................................
142
Wireless Problems
...............................................................................................
143
Testing the Hardware
................................................................................................
145
To run the e-Diagtools diagnostic test
................................................................
145
Configuring the Computer
........................................................................................
147
To run the BIOS Setup utility
.............................................................................
147
To set up TopTools
.............................................................................................
150
Reinstalling and Updating Software
.........................................................................
151
To recover the factory installation of your hard disk
..........................................
151
To create a boot disk (Windows 2000)
...............................................................
152
To replace a damaged Recovery CD or DVD
.....................................................
152
To update the BIOS
.............................................................................................
153