HP OmniBook xe4100 HP Omnibook xe4100 and xe4500 Series Notebook PCs - Corpora - Page 135

Troubleshooting and Maintenance Troubleshooting Techniques If the modem causes an ERROR message • A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands. If the modem doesn't fax • If you're using fax Class 2 in the fax software, try using Class 1. • Close any other communications programs. • If you're faxing by printing from an application, make sure you've selected the fax printer. • Try turning off power management features temporarily. If excessive line current is detected • Make sure you're using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. If the modem clicks repeatedly but doesn't connect • Make sure you're using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. • Check all cables and connections. PC Card (PCMCIA) Problems If the notebook doesn't recognize a PC Card • Remove and reinsert the PC Card. • If your model has two PC Card slots and two eject buttons, insert the PC Card in a different slot. • Press the power button to suspend the computer, and then press it again to resume. • Restart the computer: click Start, Turn Off Computer (or Shut Down), Restart. • Try the card in another computer to see whether the card functions properly. • Zoomed Video is not supported. Corporate Evaluator's Guide 135