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HP Visualize fx5 and fx10 Graphics Cards Troubleshooting PROBLEM: The computer boots correctly in VGA and Hi-resolution mode, but visual anomalies are observed using applications. Table 1-6 Solution Explanation The driver may not be optimized for the application used. Open Display Properties, select the Options panel, and select the appropriate application. For more information, see the section "Driver Basic Configuration." Check the HP web site for an updated driver version for your application. http://www.hp.com/go/visualizesu pport When an application setting is selected in the Options Panel, the driver settings are automatically configured for optimum performance and visual comfort for that application. HP frequently updates the HP Visualize fx driver to incorporate feature and performance enhancements, or to fix problems found when running specific applications. Diagnostics Tool Your preloaded software includes a diagnostics tool to test your HP Visualize fx graphics card. This tool is also available on the HP CD-ROM provided with your Personal Workstation and on the HP web site: http://www.hp.com/go/visualizesupport The diagnostics tests include an in-depth check of the graphics ASICS and frame buffer. To run the diagnostics tool: 1. Click the Start button. 2. Point to Programs. Chapter 1 29

Section	Page
HP VISUALIZE fx5 and fx10 Configuration Guide	1
HP VISUALIZE fx5 and fx10 Configuration Guide	1
HP VISUALIZE fx5 and fx10 Configuration Guide	1
for Windows NT and Windows 2000	1
Manufacturing Part Number: A5021-90015	1
Edition E0600 Printed in U.S.A. June 2000	1
© Copyright 2000	1
© Copyright 2000	1
Hewlett-Packard Company	1
Notice	2
Notice	2
The information contained in this document is subject to change without notice. Hewlett-Packard m...	2
Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599 USA	2
Preface	5
Preface	5
This guide describes how to configure your HP Visualize fx5 and fx10 Graphics Cards on Windows NT...	5
Additional Information and Help	5
Additional Information and Help	5
For more information on your graphics card and the accessories available with this product, you c...	5
• HP Visualize Personal Workstation product specifications:	5
• HP Visualize Personal Workstation product specifications:	5
• HP Visualize Personal Workstation product specifications:	5
http://www.hp.com/go/visualize	5
• HP Visualize Personal Workstation and HP Visualize fx graphics card white papers:	5
• HP Visualize Personal Workstation and HP Visualize fx graphics card white papers:	5
• HP Visualize Personal Workstation and HP Visualize fx graphics card white papers:	5
http://www.hp.com/go/visualize/support/library/literature.html	5
• Latest drivers, FAQs, and support information:	5
• Latest drivers, FAQs, and support information:	5
http://www.hp.com/go/visualizesupport	5
Electrostatic Discharge (ESD) Precautions	5
Electrostatic Discharge (ESD) Precautions	5
ESD (electrostatic discharge)	5
ESD (electrostatic discharge)	5
Electrostatic discharge (ESD)	5
• Stand on a static-free mat.	5
• Stand on a static-free mat.	5
• Stand on a static-free mat.	5
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	5
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	5
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	5
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	5
• Keep uninstalled printed circuit boards in their protective antistatic bags.	5
• Keep uninstalled printed circuit boards in their protective antistatic bags.	5
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	5
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	5
Important Safety Information	6
Important Safety Information	6
WARNING If you have any doubt that you can lift the HP Visualize Personal Workstation or display ...	6
WARNING If you have any doubt that you can lift the HP Visualize Personal Workstation or display ...	6
Installation Notice	7
Installation Notice	7
Products designated in the applicable Hewlett-Packard price list as customer-installable can be i...	7
Revision History	7
Revision History	7
The revision history for each edition of the manual is listed below:	7
Edition	7
Edition	7
Edition	7
Revision History	7
Revision History	7
E0300	7
E0300	7
First Printing	7
First Printing	7
E0600	7
E0600	7
Second Printing	7
1 HP Visualize fx5 and fx10 Graphics Cards	9
1 HP Visualize fx5 and fx10 Graphics Cards	9
This chapter contains information on how to configure, update and troubleshoot your HP Visualize ...	9
This chapter contains information on how to configure, update and troubleshoot your HP Visualize ...	9
Overview	10
Overview	10
The HP Visualize fx5 and fx10 Graphics Cards are high-end OpenGL graphics cards that feature the ...	10
• A world-class geometry engine, using dedicated floating-point processors based on PA-RISC techn...	10
• A world-class geometry engine, using dedicated floating-point processors based on PA-RISC techn...	10
• 64MB SDRAM integrated frame buffer and texture memory.	10
• Full OpenGL 1.1 hardware features and extensions support.	10
• Hardware accelerated texture mapping.	10
• Hardware visibility testing (occlusion culling) and visibility statistics.	10
• Full screen anti-aliasing and hardware accumulation.	10
• Stereo vision support.	10
• Accelerated DirectDraw and Direct3D support.	10
• Video Overlay support.	10
<GRAPHIC>	11
The HP Visualize fx5 and fx10 Driver	11
A driver for the HP Visualize fx5 and fx10 Graphics Cards is preloaded on your Personal Workstati...	11
http://www.hp.com/go/visualizesupport	11
For more information refer to the next section “Updating the HP Visualize fx5 and fx10 Driver.” I...	11
Updating the HP Visualize fx5 and fx10 Driver	12
Updating the HP Visualize fx5 and fx10 Driver	12
HP updates the HP Visualize fx5 and fx10 driver as needed to incorporate feature and performance ...	12
NOTE A README file is supplied with the driver. Please read it carefully as it provides instructi...	12
NOTE A README file is supplied with the driver. Please read it carefully as it provides instructi...	12
To update the driver, follow these instructions:	12
1. Download the driver from HP’s web site to a temporary folder on your hard disk. For example, C...	12
1. Download the driver from HP’s web site to a temporary folder on your hard disk. For example, C...	12
2. Run the executable file to decompress the contained files. You can do this by double-clicking ...	12
3. Follow the instructions provided in the README file that comes with the driver.	12
Configuring the HP Visualize fx5 and fx10 Driver	13
Configuring the HP Visualize fx5 and fx10 Driver	13
You can configure the HP Visualize fx5 and fx10 driver using the Display Properties dialog box. T...	13
<GRAPHIC>	13
<GRAPHIC>	13
<GRAPHIC>	13
About	13
<GRAPHIC>	13
<GRAPHIC>	13
Options	13
<GRAPHIC>	13
<GRAPHIC>	13
Administrator	13
<GRAPHIC>	13
<GRAPHIC>	13
Gamma Correction	13
<GRAPHIC>	13
<GRAPHIC>	13
Customize Video Formats	13
Click “?” at the top of the dialog box for help and click the item on which you want more informa...	13
The	14
The	14
The About panel (below) displays useful information, including the version of the driver, OpenGL ...	14
<GRAPHIC>	15
The	15
Driver Basic Configuration	15
Driver Basic Configuration	15
<GRAPHIC>	15
Configure the driver for the application you are using by selecting the application name in the A...	15
Driver Advanced Configurations	16
Driver Advanced Configurations	16
Application Box	16
<TABLE>	16
Table11	16
<TABLE HEADING>	16
<TABLE ROW>	16
Option	16
Description	16
<TABLE BODY>	16
<TABLE ROW>	16
Compatibility Mode*	16
The Compatibility Mode setting provides maximum compatibility for those applications that mix Ope...	16
<TABLE ROW>	16
Max Performance Mode*	16
The Max Performance Mode setting will provide the maximum graphics throughput. However, some appl...	16
<TABLE ROW>	16
Custom*	16
The Custom setting becomes active when the user manually modifies one or more settings. For more ...	16
<TABLE ROW>	16
Application Name	16
Select the application software you are using (for example, SoftImage, Solidworks).	16
NOTE Asterisked options above, cannot be deleted by anyone, including the system administrator.	16
NOTE Asterisked options above, cannot be deleted by anyone, including the system administrator.	16
Performance Box	16
<TABLE>	16
Table12	16
<TABLE HEADING>	16
<TABLE ROW>	16
Option	16
Description	16
<TABLE BODY>	16
<TABLE ROW>	16
No Tearing	16
No Tearing prevents the tearing effect seen when rendering in the middle of a vertical refresh. W...	16
<TABLE ROW>	17
Fast Buffer Swaps	17
Fast Buffer Swaps take advantage of HP’s multi-buffer hardware. The hardware has a physical front...	17
<TABLE ROW>	17
Fast Clearsa	17
Fast Clearsa	17
When enabled, this option speeds up OpenGL glClear() performance, whenever possible, under the fo...	17
When enabled, this option speeds up OpenGL glClear() performance, whenever possible, under the fo...	17
• 24-bit RGB color mode (no destination alpha planes)	17
• 24-bit RGB color mode (no destination alpha planes)	17
• Fast Buffer Swaps are enabled (SWAP_EXCHANGE)	17
• Stereo is disabled	17
• GL_SCISSOR_TEST is disabled	17
<TABLE ROW>	17
Object Space Lighting	17
Object Space Lighting	17
By default, lighting is done in Object Coordinate (OC) space, when possible. In general, OC light...	17
By default, lighting is done in Object Coordinate (OC) space, when possible. In general, OC light...	17
<TABLE ROW>	17
Optimize DL Execution	17
When checked, this enables faster performance of OpenGL geometry display list execution at the ex...	17
When checked, this enables faster performance of OpenGL geometry display list execution at the ex...	17
<TABLE ROW>	18
RasterPos Performance	18
RasterPos Performance	18
When checked, this enables much faster performance of glRasterPos*() and glPushAttrib() at the ex...	18
When checked, this enables much faster performance of glRasterPos*() and glPushAttrib() at the ex...	18
Features Box	18
<TABLE>	18
Table13	18
<TABLE HEADING>	18
<TABLE ROW>	18
Option	18
Description	18
<TABLE BODY>	18
<TABLE ROW>	18
Multi Buffer GDI	18
This option causes GDI (NT Graphics Device Interface) to draw to both the physical front and back...	18
<TABLE ROW>	18
Stereo Sync Enabled	18
When this option is set, stereo timing is enabled on the video output port and stereo pixel forma...	18
<TABLE ROW>	19
Hardware Accumulation	19
This option enables a special hardware accelerated implementation of the accumulation buffer. It ...	19
This option enables a special hardware accelerated implementation of the accumulation buffer. It ...	19
• Only 8 bits of resolution are provided per color component.	19
• Only 8 bits of resolution are provided per color component.	19
• The accumulation buffer contains only unsigned values.	19
• Accumulation results are automatically returned to the color buffer(s) with each GL_ACCUM opera...	19
• GL_ADD is ignored.	19
If these differences can be tolerated, the result should be much improved performance when using ...	19
<TABLE ROW>	19
Shared Back Buffer	19
Enabling this feature sets OpenGL rendering to be clipped only to the window boundaries, ignoring...	19
<TABLE ROW>	20
Legacy Quad Behavior	20
This option controls how the OpenGL driver handles concave and self-intersecting quadrilaterals. ...	20
Creating Custom Driver Configurations	20
Creating Custom Driver Configurations	20
The Options panel allows you to create customized driver configurations for the HP Visualize fx g...	20
1. Set the desired options in the Settings group box. This will select the	20
1. Set the desired options in the Settings group box. This will select the	20
2. Click the	20
3. Type a configuration name in the Save Configuration dialog box. This name will appear in the A...	20
Save As Button	20
Save As Button	20
Allows you to save the current Custom configuration as a named user-specific configuration.	20
Delete Button	21
Delete Button	21
Allows you to delete a custom configuration.	21
The	21
The	21
The Administration panel is only available if the user has system administrator privileges. From ...	21
The	21
The	21
Gamma correction is used to correct non-linearity in the phosphor brightness of monitors. It can ...	21
The Settings Panel	21
The Settings Panel	21
Use the Settings panel to change the screen resolution, number of colors and refresh rate. Click ...	21
The	22
The	22
The Customize Video Formats tab allows you to manipulate the list of video formats reported to th...	22
<GRAPHIC>	22
NOTE The format names displayed in the left column are used to help identify the source of the ti...	22
NOTE The format names displayed in the left column are used to help identify the source of the ti...	22
Installed Video Formats	22
Installed Video Formats	22
This window contains the list of the video formats that are currently “installed” on the system. ...	22
When a format is selected in this panel, the	23
The	23
The	23
Available Video Formats	23
Available Video Formats	23
This panel presents all the defined, but not installed, video formats available. For example, if ...	23
You cannot remove any of the predefined video formats from the Available Video Formats list, but ...	23
New Video Format	24
New Video Format	24
<GRAPHIC>	24
Pressing the	24
VESA has defined what is called the “General Timing Formula (GTF).” This formula takes three inpu...	24
NOTE The dialog box will not allow a video format that exceeds the display capabilities of the gr...	25
NOTE The dialog box will not allow a video format that exceeds the display capabilities of the gr...	25
<GRAPHIC>	25
Selecting the Custom mode and pressing the	25
Stereo Vision	26
Stereo Vision	26
The stereo modes cause the display to alternate between the left and right images in successive r...	26
Troubleshooting	27
Troubleshooting	27
This section describes how to troubleshoot problems that may arise with your graphics subsystem. ...	27
Troubleshooting Video Problems	27
Troubleshooting Video Problems	27
PROBLEM: At boot time, the screen is blank and there are no error messages.	27
<TABLE>	27
Table14	27
<TABLE HEADING>	27
<TABLE ROW>	27
Solution	27
Explanation	27
<TABLE BODY>	27
<TABLE ROW>	27
Check that the computer and display are turned on. (The power light should be illuminated.)	27
Useful routine checks, especially if you have just moved the computer.	27
<TABLE ROW>	27
Check the display’s contrast and brightness settings.	27
<TABLE ROW>	27
Make sure that all cables and power cords are plugged in.	27
<TABLE ROW>	27
Make sure the power outlet is working.	27
<TABLE ROW>	27
If possible, try another monitor and set of cables.	27
<TABLE ROW>	27
Check the LCD screen of your Personal Workstation. If the LCD screen reports ‘Error-No Video,’ re...	27
The card may not have been seated fully across the length of the AGP slot.	27
<TABLE ROW>	28
If the LCD screen does not report any error, try another graphics card, if available. Even if it ...	28
If the boot sequence is displayed correctly using a replacement graphics card, your HP Visualize ...	28
PROBLEM: The computer boots in VGA, but the screen goes blank or is corrupted when switching to h...	28
<TABLE>	28
Table15	28
<TABLE HEADING>	28
<TABLE ROW>	28
Solution	28
Explanation	28
<TABLE BODY>	28
<TABLE ROW>	28
Check that your monitor supports the HP Visualize fx graphics card resolution and refresh rate se...	28
This problem may occur if you have just changed your monitor.	28
<TABLE ROW>	28
Run the diagnostics tool.	28
For more information on the diagnostics tool, see the section “Diagnostics Tool.”	28
<TABLE ROW>	28
Check that you are using the correct video driver. The video driver version is displayed in the A...	28
You may have updated the HP Visualize fx driver with the wrong version. See the section “Updating...	28
PROBLEM: The computer boots correctly in VGA and Hi-resolution mode, but visual anomalies are obs...	29
<TABLE>	29
Table16	29
<TABLE HEADING>	29
<TABLE ROW>	29
Solution	29
Explanation	29
<TABLE BODY>	29
<TABLE ROW>	29
The driver may not be optimized for the application used. Open Display Properties, select the Opt...	29
When an application setting is selected in the Options Panel, the driver settings are automatical...	29
<TABLE ROW>	29
Check the HP web site for an updated driver version for your application. http://www.hp.com/go/vi...	29
HP frequently updates the HP Visualize fx driver to incorporate feature and performance enhanceme...	29
Diagnostics Tool	29
Diagnostics Tool	29
Your preloaded software includes a diagnostics tool to test your HP Visualize fx graphics card. T...	29
http://www.hp.com/go/visualizesupport The diagnostics tests include an in-depth check of the grap...	29
To run the diagnostics tool:	29
1. Click the Start button.	29
1. Click the Start button.	29
2. Point to Programs.	29
3. Point to HP Diagnostics.	30
4. Click on HP Visualize fx Diagnostics	30
Troubleshooting Performance Problems	30
Troubleshooting Performance Problems	30
PROBLEM: Graphics performance is below expectations	30
<TABLE>	30
Table17	30
<TABLE HEADING>	30
<TABLE ROW>	30
Solution	30
Explanation	30
<TABLE BODY>	30
<TABLE ROW>	30
Check the HP web site for an updated driver version for your application. http://www.hp.com/go/vi...	30
HP frequently updates the HP Visualize fx driver to incorporate feature and performance enhanceme...	30
<TABLE ROW>	30
The driver may not be optimized for the application used. Open Display Properties, select Options...	30
When an application is selected, the driver settings are automatically configured for optimum per...	30
A Regulatory Information	31
A Regulatory Information	31
<TABLE>	32
<TABLE HEADING>	32
<TABLE ROW>	32
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014	32
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014	32
<TABLE ROW>	32
Manufacturer:	32
Hewlett-Packard Co, 3404 E. Harmony Rd. Fort Collins, CO 80528 U.S.A	32
<TABLE BODY>	32
<TABLE ROW>	32
Declares that the:	32
<TABLE ROW>	32
Product Number:	32
Product Number:	32
graphics cards	32
graphics cards	32
<TABLE ROW>	32
Model Number:	32
Model Number:	32
A1264A / A1265A / A1298A	32
A1264A / A1265A / A1298A	32
<TABLE ROW>	32
Product Options:	32
Product Options:	32
all	32
all	32
<TABLE ROW>	32
<TABLE ROW>	32
Conforms to the following specifications:	32
Conforms to the following specifications:	32
<TABLE ROW>	32
Safety:	32
Safety:	32
IEC 950:1991+A1+A2+A3 +A4 / EN 60950:1992+A1+A2+A3+A4	32
IEC 950:1991+A1+A2+A3 +A4 / EN 60950:1992+A1+A2+A3+A4	32
<TABLE ROW>	32
China GB4943-1995	32
China GB4943-1995	32
<TABLE ROW>	32
Russia GOST R 50377-92	32
Russia GOST R 50377-92	32
<TABLE ROW>	32
EMC:	32
EMC:	32
CISPR 11: 1997 / EN 55011: 1998 Class B	32
CISPR 11: 1997 / EN 55011: 1998 Class B	32
<TABLE ROW>	32
CISPR 22: 1993+A1+A2 / EN 55022: 1994+A1+A2 Class B	32
CISPR 22: 1993+A1+A2 / EN 55022: 1994+A1+A2 Class B	32
<TABLE ROW>	32
EN 50082-1:1992	32
EN 50082-1:1992	32
<TABLE ROW>	32
Also compliant with…	32
Also compliant with…	32
<TABLE ROW>	32
IEC 1000-3-2:1994 / EN 61000-3-2:1998	32
IEC 1000-3-2:1994 / EN 61000-3-2:1998	32
<TABLE ROW>	32
IEC 1000-4-2:1995+A1 / EN 61000-4-2:1999 - 4 kV CD, 8 kV AD	32
IEC 1000-4-2:1995+A1 / EN 61000-4-2:1999 - 4 kV CD, 8 kV AD	32
<TABLE ROW>	32
IEC 1000-4-3:1995 / EN 61000-4-3:1996 - 10 V/m	32
IEC 1000-4-3:1995 / EN 61000-4-3:1996 - 10 V/m	32
<TABLE ROW>	32
IEC 1000-4-4:1995 / EN 61000-4-4:1995 - 2 kV Signal, 4 kV Power Lines	32
IEC 1000-4-4:1995 / EN 61000-4-4:1995 - 2 kV Signal, 4 kV Power Lines	32
<TABLE ROW>	32
Australia/New Zealand AS/NZS 2064.1/2:1992, AS/NZS 3548:1995, and AS/NZS 4251.1:1994	32
Australia/New Zealand AS/NZS 2064.1/2:1992, AS/NZS 3548:1995, and AS/NZS 4251.1:1994	32
<TABLE ROW>	32
China GB9254-1988	32
China GB9254-1988	32
<TABLE ROW>	32
Japan VCCI Class B	32
Japan VCCI Class B	32
<TABLE ROW>	32
Russia GOST R 29216-94	32
Russia GOST R 29216-94	32
<TABLE ROW>	32
Taiwan CNS13438 Class A	32
Taiwan CNS13438 Class A	32
<TABLE ROW>	32
US FCC Part 15, Class B	32
US FCC Part 15, Class B	32
<TABLE ROW>	32
and is certified by:	32
and is certified by:	32
<TABLE ROW>	32
UL Listed to UL1950, 2nd edition	32
UL Listed to UL1950, 2nd edition	32
<TABLE ROW>	32
cUL Listed to CSA 22.2 No.950-M93	32
cUL Listed to CSA 22.2 No.950-M93	32
<TABLE ROW>	32
TÛV Certified to EN60950 2nd edition with A1+A2+A3+A4+A11	32
<TABLE ROW>	32
HP Fort Collins CCQD HTC	32
HP Fort Collins CCQD HTC	32
<TABLE ROW>	32
Supplementary information:	32
Supplementary information:	32
<TABLE ROW>	32
The product herewith complies with the requirements of the following Directives and carries the C...	32
The product herewith complies with the requirements of the following Directives and carries the C...	32
<TABLE ROW>	32
Fort Collins, CO, USA	32
Fort Collins, CO, USA	32
<TABLE ROW>	32
<TABLE ROW>	32
For Compliance Information ONLY, contact: European Contact: Your local Hewlett-Packard Sales and ...	32
For Compliance Information ONLY, contact: European Contact: Your local Hewlett-Packard Sales and ...	32
FCC Class B Statement	33
FCC Class B Statement	33
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital de...	33
1. Reorient or relocate the receiving antenna.	33
Hewlett-Packard's FCC Compliance Tests were conducted with HP-supported peripheral devices and HP...	33
Operation of this device is subject to the following conditions:	33
Cables used with this device must be properly shielded to comply with the requirement of the FCC.	33
Notice for Canada	34
Notice for Canada	34
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Clas...	34
Notice for Taiwan	34
Notice for Taiwan	34
<GRAPHIC>	34
<GRAPHIC>	34
Notice for Korea	34
<GRAPHIC>	34
<GRAPHIC>	34
Notice for Japan (Class B)	34
<GRAPHIC>	34
<GRAPHIC>	35
Hardware Warranty	35
This HP accessory is covered by a limited hardware warranty for a period of one year from the dat...	35