HP P3005 Service Manual - Page 152

Control panel message 13.XX.YY JAM IN TRAY 2 13.XX.YY JAM IN TRAY X alternates with Clear jam then press 13.XX.YY JAM INSIDE DUPLEXER alternates with For help press Description A page is jammed in tray 2. A page is jammed in the tray indicated. A jam has occurred inside the duplexer. Recommended action 3. Remove all media found. 4. Lift the metal flap, and then remove any media remaining. 5. Reinstall the print cartridge, and then close the cartridge door. 6. To exit, press 1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.) 2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 3. Remove tray 2, clear the jam, and then reinstall tray 2. 4. Verify that the tray 2 pickup roller and separation pad are installed correctly. 5. Verify that solenoid SL2 is firmly seated on ECU connector J504. Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation. 6. Open and close the cartridge door to clear the error message. 1. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 13.) 2. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 3. Verify that the tray pickup roller and separation pad are installed correctly. 4. Open and close the cartridge door to clear the error message. NOTE To avoid jams with heavier media, use tray 1 and the rear output bin. 1. Press to see step-by-step information. 2. Remove the duplexer from the rear of the device. 3. Look inside the device duplex area and remove any media. 4. Remove any media from the duplexer. 134 Chapter 6 Troubleshooting ENWW