HP PL Class450/500/550/600/650/700/750 HP Visualize Linux Workstation - User's - Page 135

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Hewlett Packard Support and Information Services Summary Service Basic Warranty Technical phone support Lifeline phone support Service Contracts Summary The table below summarizes the services and support available from HP or authorized resellers. Covers Period Response Fee covered time When available Purchase from Parts and labor for HP products: first year onsite parts & labor; second and third year parts only. Basic assistance for Workstation setup, configuration, start-up and hardware diagnosis. Basic assistance for Workstation setup, configuration, start-up and hardware diagnosis. Technical Support. Three years from date of purchase. First year. After first year. Customer defined. Next working day for onsite. No charge. Business No hours. charge. Business hours. Per- call fee, no time limit. As required. Annual fee, or fee per incident. At time of purchase. At time of purchase. Anytime after first year. Anytime. HP. HP. HP. Reseller Chapter 5 119

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Chapter 5
119
Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service
Covers
Period
covered
Response
time
Fee
When
available
Purchase
from
Basic
Warranty
Parts and labor
for HP
products:
first year onsite
parts & labor;
second and
third year parts
only.
Three
years from
date of
purchase.
Next
working
day
for onsite.
No
charge.
At time of
purchase.
HP.
Technical
phone
support
Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
First year.
Business
hours.
No
charge.
At time of
purchase.
HP.
Lifeline
phone
support
Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
After first
year.
Business
hours.
Per- call
fee,
no time
limit.
Anytime
after first
year.
HP.
Service
Contracts
Technical
Support.
Customer
defined.
As
required.
Annual
fee, or fee
per
incident.
Anytime.
Reseller