HP Pavilion 17-f000 Maintenance and Service Guide
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- HP Pavilion 17-f000 | Maintenance and Service Guide - Page 1
HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 2
Product notice This guide describes features that are separately purchased hardware, drivers and/or software HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 7
Top ...14 TouchPad ...14 Lights ...15 Buttons and speakers ...16 Keys ...17 Bottom ...18 Labels ...19 3 Illustrated parts catalog ...20 Computer major replacement procedures preliminary requirements 70 Tools required ...70 Service considerations ...70 Plastic parts ...70 Cables and connectors - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 8
...77 6 Removal and replacement procedures for Authorized Service Provider parts 79 Component replacement procedures 79 Base enclosure BIOS version 124 Downloading a BIOS update 125 Using HP PC Hardware Diagnostics (UEFI 126 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 126 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 9
9 Specifications ...131 Computer specifications ...131 Display Specifications (17.3) ...132 Display Specifications (15.6-in) ...133 Hard the HP Recovery partition (select models only 138 Using HP Recovery media to recover 139 Changing the computer boot order 139 Removing the HP Recovery partition - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 10
Manager 143 What you need to know 143 Recovering using HP Recovery partition (select models only 144 Recovering using the recovery media 144 Changing the computer boot order 144 12 Ubuntu Linux - Backing up, restoring, and - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 11
7 content. Parts that are available for Windows 7 are indicated with the spare part number. Category Description Product Name HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Processors AMD™ Intel® Chipset Processors are attached to the system board. ● AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 12
up to 2048 MB of dedicated video memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to 900 MHz), 64 bit available for Windows 8.1 and Windows 7 ● enabled No printing logo, no mic drill hole on mask Support LVDS (co-layout with eDP1.3+PSR) ● 17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 13
LED- SVA (wedge, 6.0mm) (for touch SKU only) ● 17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for both in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: ● 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD computers only ● 1 TB, 5400 rpm, - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 14
DVD±RW Double-Layer SuperMulti Drive √ √ ● Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC models only Support M-disc Audio and video Supports: Beats Audio √ √ Subwoofer for AMD only Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 15
√ black with red LED for AMD HP Pavilion 15 PC models Beats Audio Special Edition Power requirements Supports the following AC adapters: ● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 16
Category Operating system Serviceability Description Preinstalled: ● Windows 8.1 Standard, 64 bit ● Windows 8.1 Professional, 64 bit ● Windows 7 ● FreeDOS 2.0, for Intel models only ● Ubuntu Linux End-user replaceable parts: ● AC adapter ● Battery ● - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 17
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 18
to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. For Windows 7, to access the user guides, select Start > Help and Support > User Guides. NOTE: When a device is connected to the jack, the - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 19
Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Attaches an optional security cable to the computer. NOTE: The security - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 20
reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. 10 Chapter 2 External component identification - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 21
Left side NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) Power connector AC adapter light (3) RJ-45 (network) jack/status lights (4) Vents (2) (5) HDMI port (6) USB 3.0 ports (2) (7) Memory card reader Description Connects an AC adapter. ● - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 22
Component (1) (2) Power connector AC adapter light (3) Security cable slot (4) RJ-45 (network) jack/status lights (5) Vents (2) (6) HDMI port (7) USB 3.0 ports (2) (8) Memory card reader Description Connects an AC adapter. ● Amber: The battery is charging. ● White: The AC adapter is - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 23
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access the Windows 7 user guides, select Start > Help and Support > User Guides. Display 13 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 24
button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 14 Chapter - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 25
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 26
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 27
is reinstated when the computer is turned back on. When num lock has been enabled, it can be used like an external numeric keypad. Top 17 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 28
Bottom Component (1) Battery lock Description Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vents (4) Enable airflow to cool internal components. NOTE: The number of vents may vary depending on your computer model. NOTE: The computer fan starts up - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 29
may need when you troubleshoot system problems or travel internationally with the service door. ● Service label-Provides important information to identify your computer. When contacting support, the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 30
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 18 for details. 20 Chapter 3 Illustrated parts catalog - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 31
Item Component Spare part number (1) Display assembly, 15.6 in Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level Computer major components 21 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 32
assembly spare part information, see Display assembly subcomponents on page 40. (2) Top cover (includes keyboard and cable): Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in the United States - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 33
Item Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in South Korea With full size textured island-style Keyboard and numeric keypad black for International use With full size textured island-style Keyboard and numeric keypad black for use - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 34
Item Component Spare part number With full size textured island-style Keyboard and numeric keypad white for use in Russia With full size textured island-style Keyboard and numeric keypad white for use in Bulgaria With full size textured island-style Keyboard and numeric keypad white for use in - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 35
in the Netherlands With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Czech and Slovackia Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use in the United States With full size - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 36
Item Component With full size textured island-style Keyboard and numeric keypad black for use in Romania With full size textured island-style Keyboard and numeric keypad black for use in Belgium With full size textured island-style Keyboard and numeric keypad black for International use With full - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 37
-001 In Ash Silver 762525-001 For use with Beats Audio 766726-001 For HP Pavilion 17 Intel Notebook PC computer models In Ash Silver 765792-001 In natural silver 767059-001 For HP Pavilion AMD Notebook PC computer models In Ano Silver 781764-001 In Ash Silver 781765-001 TouchPad board - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 38
Windows 7 724935-005 (6) Battery Board (For use only with HP Pavilion 17 Notebook PC) 763710-001 (7) USB board For use with HP Pavilion 17 Notebook PC computer models 767120-001 For use with HP Pavilion 15 Notebook PC computer models 762497-001 (8) System board (includes replacement thermal - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 39
Spare part number Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 778946-001 Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 MHz/3 MB L3, dual 15 W for use with Windows Standard - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 40
001 SDP4.5 W for use with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC Intel Celeron N2830 (up to 2.42GHz) 1333 MHz/2MB L2, dual SDP4.5W for use with Windows Standard HP Pavilion 17 Notebook PC 767420-501 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 41
Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 767412-001 Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with Windows - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 42
Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (2 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 767413-001 Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (2 MB L3 cache, dual core, 15 W) for use with Windows - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 43
1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 767415-001 Intel Core 830M i3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7 767415-501 Intel Core 830M i3-4030U - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 44
763420-001 quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, 763420-501 quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, 762527-001 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 45
L2), Dual 10W, Max DDR3L-1333 for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763423-001 EI-6010 (1.3 5GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for 763423-001 use with Windows Standard HP Pavilion 17 Notebook PC AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 46
763427-001 quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, 763427-501 quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 47
MHz DDR3L, quad core, 25 W) for use with Windows Professional HP Pavilion 15 Notebook PC 766715-601 (9) Power Connector For use with HP Pavilion 15 Notebook PC computer models 762507-001 For use with HP Pavilion 17 Notebook PC computer models 763699-001 (10) Memory modules : 2 GB memory module - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 48
speakers and cables) 763717-001 for HP Pavilion 17 Notebook PC computer models Speaker Kit (includes left and right front speakers and cables) 762502-001 for HP Pavilion 15 Notebook PC computer models (16) Subwoofer For HP Pavilion 15 Notebook PC computer models for computers equipped with Beats - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 49
processors For use with HP Pavilion 15 Notebook PC touchscreen computers For use with Intel processors for use with HP Pavilion 15 Notebook PC (21) Base enclosure caps (Included in the plastics kit) For HP Pavilion 17 Notebook PC computer models For HP Pavilion 15 Notebook PC computer models Spare - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 50
HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP 763706-001 Pavilion 17 Notebook PC Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 765356-001 For HP Pavilion 15 Notebook PC - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 51
for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 763572-001 (7) Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish 765774-001 Natural silver finish 765775-001 Snow white - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 52
-001 Snow white finish, Touchscreen 765777-001 Vibrant red finish, Touchscreen 765780-001 Neon purple finish, Touchscreen 777195-001 For HP Pavilion 15 Notebook PC Aqua blue finish 762511-001 Natural silver finish 762508-001 Snow white finish 762509-001 Vibrant red finish 762510-001 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 53
Drive Hardware Kit, for HP Pavilion 17 Notebook PC 773501-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC 762504-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in natural silver 763100-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in snow white 763101 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 54
90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer models only 710414-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) for use with HP Pavilion 15 Notebook PC computer models only 714657-001 Power cord (3 pin, black, 1.0 m): For use in - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 55
for HP Pavilion 15 Notebook PC Screw Kit for HP Pavilion 17 Notebook PC HDMI to VGA Adapter for use with computer models with AMD processors Rubber kit for HP Pavilion 15 Notebook PC Rubber kit for HP Pavilion 17 Notebook PC Notebook sleeve for HP Pavilion 15 Notebook PC Case sleeve for HP Pavilion - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 56
SATA RAW 9.5 mm WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 √ HMC combo adapter for use only with HP Pavilion 17 Notebook PC computer modelss or HP Pavilion 15 Notebook PC computer models WLAN Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter, for use only on computer models - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 57
and screws) for HP Pavilion 17 Notebook PC Power button board (includes cable) For HP Pavilion 15 √ Notebook PC USB board for use with HP Pavilion 15 Notebook PC computer √ models Base enclosure Natural silver finish for use on select HP Pavilion √ 15 Notebook PC Base enclosure Snow white - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 58
MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC System board AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 59
L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 60
Spare part number 762529-261 762529-271 762529-281 762529-291 762529-A41 762529-AB1 762529-AD1 762529-B31 762529-BA1 762529-BB1 762529-BG1 762529-DB1 762529-DH1 762529-FL1 762529-FP1 Description Regulatory Model Number TPNQ140 Top cover (includes keyboard and cable): With full size textured √ - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 61
Spare part number 762530-001 762530-031 762530-041 762530-051 762530-061 762530-071 762530-131 762530-141 762530-151 762530-161 762530-171 762530-211 762530-251 762530-261 762530-271 Description Regulatory Model Number TPNQ140 Top cover (includes keyboard and cable): With full size textured - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 62
for use in Spain System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC TPNQ143 √ TPN- TPNQ144 Q141 √ √ √ √ √ √ √ √ √ √ √ √ √ 52 Chapter 3 Illustrated parts catalog - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 63
AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC Top cover for HP Pavilion 15 Notebook PC computer models with full size texture black d island-style Keyboard, and numeric keypad red for use in the United States - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 64
Kit, for HP Pavilion 15 Notebook PC in √ vibrant red Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in √ aqua blue Rubber kit for HP Pavilion 15 Notebook PC √ Display Hinge Kit, touchscreen (includes left and right hinges √ and screws) for HP Pavilion 17 Notebook PC System board - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 65
AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC System board AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Standard - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 66
left and right hinges and screws) for HP Pavilion 17 Notebook PC Power button board (includes cable) for HP Pavilion 17 Notebook PC computer models Battery Board (For use only with HP Pavilion 17 Computer models) Rubber kit for HP Pavilion 17 Notebook PC Speaker Kit (includes left and right - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 67
for use with HP Pavilion 17 Notebook PC computer models Base enclosure caps (Included in the plastics kit) for HP Pavilion 17 Notebook PC computer models Screw Kit for HP Pavilion 17 Notebook PC TouchPad board (with bracket and cable) In Ash Silver for HP Pavilion 17 Notebook PC Optical drive, DVD - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 68
computer models with full size textured island-style Keyboard and numeric keypad black for use in Nordic regions Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Czech and Slovackia TPNQ143 TPN- TPNQ144 Q141 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 69
-141 765807-151 765807-171 765807-211 765807-251 765807-261 765807-271 765807-A41 Description Regulatory Model Number TPNQ140 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the United States Top cover for - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 70
computer models with full size textured island-style Keyboard and numeric keypad white for use in the Nordic regions Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Czech and Slovackia System board Intel - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 71
Core 840M i5-4210U 1.7 GHz processor, SC √ turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC System board Intel Core 840M i5-4210U 1.7 GHz processor, SC √ turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 72
Audio, Touchscreen for HP Pavilion 15 Notebook PC Base enclosure: for Beats Audio, Touchscreen for HP Pavilion 15 Notebook PC Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket): vibrant red for HP Pavilion 15 Notebook PC 17.3 WLED AG HD - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 73
Regulatory Model Number TPNQ140 TouchPad board (with bracket and cable) in natural silver finish for use with HP 17 Notebook PC USB board for use with HP Pavilion 17 Notebook PC computer models Heat sink assembly for use only on computer models equipped √ with UMA graphics (includes replacement - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 74
2.42 GHz) 1333 MHz/2 MB L2, dual SDP4.5 W for use with Windows Standard HP Pavilion 17 Notebook PC Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in for Beats Audio Hard Drive Hardware Kit, for HP Pavilion 17 Notebook PC Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/ √ 3MB L3 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 75
for Windows 8.1 and Windows 7 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB √ L3, dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 Intel Core 840M i7-4500U (1.8 GHz, SC turbo up to 3.0 GHz), √ 1600 MHz/2 MB L3, Dual 15 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 76
sleeve for HP Pavilion 15 Notebook PC √ Display back cover (includes screws): neon purple finish for HP Pavilion 17 Notebook PC Display back cover (includes screws): neon purple finish for HP Pavilion 17 Notebook PC Base enclosure: neon purple finish for HP Pavilion 17 Notebook PC Optical drive - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 77
Model Number TPNQ140 Intel Core 840M i7-4500U (1.8 GHz, SC turbo up to 3.0 GHz), 1600 MHz/2 MB L3, Dual 1 5W for use with Windows Standard HP Pavilion 17 Notebook PC Intel Core 840M i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 MHz/2 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 78
use with AMD processors for use with HP Pavilion 17 Notebook PC Base enclosure vibrant red for use with AMD processors for use with HP Pavilion 17 Notebook PC Base enclosure neon purple for use with AMD processors for use with HP Pavilion 17 Notebook PC Base enclosure natural silver for use with - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 79
SDP4.5 W for use with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2, dual SDP4.5 W for use with Windows Standard HP Pavilion 17 Notebook PC Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 80
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 81
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 71 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 82
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 83
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 84
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 85
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE as five screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 86
Battery Description 4-cell, 41 WHr 2.8AH Li-ion battery Spare part number 756743-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 87
Spare part number Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket): For HP Pavilion 17 Notebook PC Aqua blue finish 765793-001 Natural silver finish 763426-001 Snow white finish 765787-001 Vibrant red finish 766894-001 Neon - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 88
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 89
for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 90
Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. Touchpad and numeric keypad in the 762530-001 United States 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 91
Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 762530-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041 With full size textured island-style Keyboard and - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 92
numeric keypad Beats Audio for use in Czech and Slovackia 762533-FL1 Top cover for HP Pavilion 17 Notebook PC computer models: With full size textured island-style Keyboard and numeric keypad black for use -FL1 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 93
full size textured island-style Keyboard and numeric keypad white for use in Nordic regions 765807-FL1 Base enclosure For use on HP Pavilion 17 Notebook PC computer models Aqua blue finish 766908-001 Natural silver finish 766909-001 Snow white finish 765781-001 Vibrant red finish 766910 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 94
HP Pavilion 15 Notebook PC Intel touchscreen computers For use with Intel processors for use with HP Pavilion 15 Notebook PC Intel computer models Base enclosure caps For HP Pavilion 17 Notebook PC computer models For HP Pavilion 15 Notebook PC procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 95
2. Remove the ten Phillips screws. Component replacement procedures 85 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 96
: ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 97
Reverse this procedure to install the top cover and base enclosure. Component replacement procedures 87 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 98
) for HP Pavilion 17 Notebook PC computer models Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 762519-001 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 99
for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 763572-001 Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish 765774-001 Natural silver finish 765775-001 Snow white finish - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 100
. 3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 101
the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. Component replacement procedures 91 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 102
the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 103
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws. 9. Remove the display panel side - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 104
from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove (2). 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 105
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. 13. If it is necessary to replace - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 106
for HP Pavilion 17 and 15 Notebook PC computer processors for HP Pavilion 17 and 15 Notebook PC computer models HP Pavilion 17 and 15 Notebook PC computer models 710662-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook 753077-005 PC support. Before - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 107
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 108
module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 109
models In Ano silver In ash silver For HP Pavilion 15 Notebook PC AMD computer models In Ano silver In ash silver For use with Beats Audio For HP Pavilion 17 Notebook PC Intel computer models In ash silver In natural silver For HP Pavilion 17 Notebook PC AMD computer models In Ano Silver In Ash - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 110
only) Description Battery board for HP Pavilion 17 Notebook PC Spare part number 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the the two screws (1). 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 111
3. Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 112
drive connector board. Subwoofer (select models only) Description Subwoofer for Beats Audio HP Pavilion 15 Notebook PC computer models Spare part number 763788-001 Before removing the subwoofer, follow these . 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 113
Reverse this procedure to install the subwoofer. Component replacement procedures 103 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 114
USB board Description USB board for use with HP Pavlion 17 Notebook PC computer models USB board for use with HP Pavlion 15 Notebook PC computer models Spare part number 767120-001 762497-001 Before cables. 104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 115
Kit, for HP Pavilion 17 Notebook PC Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in natural silver Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in snow white Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in aqua - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 116
L3 cache, dual core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7 Intel Core i5-4210U 1.7 HP Pavilion 15 Notebook PC Spare part number 767409-001 767409-501 766469-001 106 Chapter 6 Removal and replacement procedures for Authorized Service - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 117
L3, Dual 1 5W for use with FreeDOS and Ubuntu 767410-001 Linux HP Pavilion 17 Notebook PC Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Standard HP 767410-501 Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7 Intel Core i3-4030U (1.9GHz), 1600MHz/3 MB - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 118
Windows Standard HP Pavilion 17 Notebook PC 778947-501 Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 778948-001 108 Chapter 6 Removal and replacement procedures for Authorized Service Provider - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 119
1600MHz/2 MB L3 Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 17 Notebook PC Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 120
and Ubuntu Linux HP Pavilion 17 Notebook PC 782940-001 Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 17 Notebook PC 782940-501 110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 121
1MB L2), Dual 10W, Max DDR3L-1333 for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763423-001 EI-6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with Windows Standard HP Pavilion 17 Notebook PC 763423-001 AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 122
with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763427-001 AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC 763427-501 AMD M260 A8 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 123
4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the subwoofer (see Subwoofer (select models only) on page 102). 8. Remove the WLAN module (see WLAN module on page 96). Remove the - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 124
connector cover if did not remove it when removing the display panel. 4. Remove the six Phillips screws (1). 114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 125
Description Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC computer models Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC computer models Spare part number 763717-001 762502-001 Before removing the - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 126
memory module 2 GB memory module 8 GB memory module 16 GB memory module for use with AMD HP Pavilion 15 computer models Spare part number 691739-005 691740-005 693374-005 652972-005 670034-005 756760-004 80). 116 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 127
7. Remove the WLAN module (see WLAN module on page 96). 8. Remove the subwoofer (see Subwoofer (select models only) on page 102). 9. Remove the system board (see System board on page 106). Remove the memory module: 1. Turn the system board over. 2. Spread the retaining tabs (1) on each side of the - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 128
sign faces up. Power connector Description For use with HP Pavilion 15 Notebook PC computer models For use with HP Pavilion 17 Notebook PC computer models Spare part number 762507-001 763699-001 page 76), 118 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 129
cable (4). Fan Reverse this procedure to install the power connector cable and bracket. Description For use with HP Pavilion 15 Notebook PC computer models For use with HP Pavilion 17 Notebook PC computer models Spare part number 762505-001 765788-001 Before removing the Fan, follow these steps - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 130
to remove it. Reverse this procedure to install the fan. Heat sink Description For use with HP Pavilion 15 Notebook PC computer models: For use only on computer models with Intel processors discrete memory 19 W For Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 131
models equipped with AMD processors and UMA graphics 8.5W Heat sink 8.5 W discrete for use with Intel computer models For use with HP Pavilion 17 Notebook PC computer models: For use only on computer models with Intel processors discrete memory 19 W For use only on computer models equipped with - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 132
thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. 122 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 133
Power button board Description Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models Spare part number 762496-001 763708-001 Before removing the Power button board, follow these steps: - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 134
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 135
Start screen, type hp support assistant, and then select the HP Support Assistant app. For Windows 7, select Start > Help and Support > Maintain and go to Step 3 below. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 136
options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers page-Provides downloads - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 137
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 138
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 139
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 140
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. If the battery fails the test, contact support to report the issue and purchase a test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 141
HP Pavilion 17 Notebook PC Width for HP Pavilion 15 Notebook PC Depth for HP Pavilion 17 Notebook PC Depth for HP Pavilion 15 Notebook PC Height for HP Pavilion 17 Notebook PC Height for HP Pavilion 15 Notebook PC Weight: NOTE: Actual weight varies by features. Height for HP Pavilion 17 Notebook PC - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 142
safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Dimensions Width Height Diagonal Number of colors Contrast ratio Brightness Backlight Total power consumption Viewing angle Metric U.S. 32 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 143
Display Specifications (15.6-in) Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, R, G, B) - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 144
capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 145
8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode 10,800 KB/sec 3,600 KB/sec 2,400 KB/sec 10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode DVD±RW SuperMulti Double-Layer Combination Drive - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 146
Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 147
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 148
(select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 149
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 150
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 151
. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 143. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 152
> Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to settings. See Help and Support for more information. 142 Chapter 11 Backing up, restoring, and recovering - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 153
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 154
system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 155
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 145 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 156
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 157
arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer with files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 158
and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: 1. up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended since it - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 159
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 160
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 161
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 162
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 163
11, 12 spare part numbers 44, 45, 46 support 5 action keys identifying 17 adapter, HDMI to VGA 45 Advanced System Diagnostics using Ubuntu Linux computer models 129 Bluetooth label 19 boot order changing 144 changing HP Recovery Manager 139 bottom 19 buttons left TouchPad 14 power 16 right TouchPad - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 164
PC Hardware Diagnostics (UEFI) downloading 126 using 126 HP Recovery Manager 143 correcting boot problems 139 starting 139 HP Recovery media creating 136 recovery 139 HP Recovery partition recovery 138 removing 139 I integrated numeric keypad, identifying 17 internal display switch, identifying 13 - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 165
136, 139 HP Recovery Manager 138, 143 media 139 options 137 starting 139 supported discs 136 system 138 USB flash drive 139 using HP Recovery media 137 5 serial number 19 serial number, computer 19 service labels locating 19 serviceability, product description 6 Setup Utility changing the language - HP Pavilion 17-f000 | Maintenance and Service Guide - Page 166
removal 102 spare part number 102 spare part numbers 38, 62 subwoofer, identifying 18 supported discs 140 recovery 136 system board removal 106 spare part numbers 28, 48, 49, Windows Backup and Restore restoring files 143 Windows key, identifying 17 wireless antenna spare part number 41, 48, 55, 88
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HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide