HP Pavilion dm1-4400 HP Pavilion dm1 Entertainment PC Maintenance and Service
HP Pavilion dm1-4400 Manual
View all HP Pavilion dm1-4400 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion dm1-4400 manual content summary:
- HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 1
HP Pavilion dm1 Entertainment PC Maintenance and Service Guide - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 4
iv Safety warning notice - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 5
Lights ...10 TouchPad ...11 Front ...11 Left side ...12 Right side ...13 Bottom ...14 3 Illustrated parts catalog ...15 Service tag and PCID label ...15 Service tag ...15 PCID label ...16 Computer major components ...17 Display assembly subcomponents ...21 Mass storage devices ...22 Miscellaneous - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 6
Electrostatic discharge damage 33 Packaging and transporting guidelines 34 Component replacement procedures 36 Computer feet ...36 Battery ...37 SIM (select models only 37 Display panel ...39 Webcamera module ...40 WLAN module ...40 WWAN module (select models only 43 RTC battery ...44 Hard - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 7
specifications ...69 Hard drive specifications ...70 8 Backing up, restoring, and recovering (Windows 8 71 Creating recovery media and backups 72 Creating HP Recovery media 72 Restore and recovery ...74 Using Windows Refresh for quick and easy recovery 75 Remove everything and reinstall Windows - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 8
viii - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 9
Graphics Description Computer models equipped with an AMD® processor HP Pavilion dm1 Entertainment PC √ AMD E2-2000 (1.75-GHz processor (1.0-MB L2 FCH) √ Intel® HM65 Express Chipset AMD Radeon™ HD 7340 series discrete-class √ graphics on computer models equipped with an AMD E2-1800 or - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 10
include 2 √ wireless wide area network (WWAN) antenna cables Two customer-accessible/upgradable memory √ module slots DDR3-1333-MHz single channel support (automatic √ downgrade to DDR3-1333-MHz on computer models equipped with an AMD E-1800 1.30-GHz processor) DDR3 1066-MHz single - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 11
Multi DoubleLayer Drive ● DVD±RW Super Multi Double-Layer Drive Audio and video Single digital microphone √ Beats Audio with Beats logo (support Beats hotkey √ [fn+b]) Two integrated stereo speakers √ HP TrueVision high-definition webcam (fixed, no tilt, √ 1280×800 by 30 frames per second - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 12
√ Two WWAN antennas built into display assembly √ (select models only) Supports the HP hs2340 HSPA+ Mobile Broadband √ Module Push-push insertion/removal √ HP Multi-Format Digital Media Reader supports the √ following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 13
) TouchPad with multi-touch gestures √ Taps enabled as default √ Power Supports the following HP Smart AC adapters: √ requirements ● 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) ● 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 14
Category Description Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● SIM (select models only) ● Solid-state drive ● WLAN module ● WWAN module (select models only) - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 15
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 16
Buttons Item (1) Component Power button (2) Web browser button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 17
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Start screen. - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 18
Lights Item (1) (2) (3) (4) (5) Component Power light Mute light Wireless light Caps lock light TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 19
TouchPad Item (1) (2) (3) (4) (5) Front Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Component Speakers (2) Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on and off. Quickly double-tap the TouchPad - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 20
during routine operation. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide. Connects an optional video or audio device, such as a high-definition - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 21
-out (headphone) jack (3) Audio-in (microphone) jack (4) USB 2.0 ports (2) (5) External monitor port (6) RJ-45 (network) jack Description Supports the following digital card formats: ● MultiMediaCard ● SD Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 22
Bottom Item (1) (2) (3) (4) (5) Component Battery bay SIM slot (select models only) Battery/service door latch Vent Service door Description Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Releases the battery from the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 23
specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag and PCID label 15 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 24
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 25
Computer major components Item (1) (2) (3) (4) (5) (6) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 21. Keyboard (includes keyboard cable): - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 26
Item (7) (8) (9) (10) (11) (12) Component ● For use only with computer models equipped with an AMD E450 processor and with WWAN capability ● For use only with computer models equipped with an AMD E450 processor but not WWAN capability ● For use only with computer models equipped with an AMD E300 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 27
GB 652972-001 WWAN modules HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP hs2434 Mobile Broadband Module 698182-001 HP un2430 EV-DO/HSPA Mini Broadcom 802.11 2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo 631956-001 636672-001 Hard drive (does not include the hard - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 28
bracket, connector cable, 664913-001 isolators, and screws) NOTE: See Mass storage devices on page 22 for more Hard Drive Hardware Kit information. Service door (includes two rubber feet and shielding): For use in models with Intel processors: ● In ruby red finish ● In charcoal finish 677714-001 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 29
Display assembly subcomponents Item (1) (2) (3a) (3b) (4) (5) (6) (7) Component Spare part number Display bezel 659497-001 Display bezel for Alexandre Herchcovitch Special Edition computer models 691168-001 Webcamera module 659516-001 Display Hinge Kit,includes: 659499-001 Left and right - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 30
±RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001 Miscellaneous parts Component HP Smart AC adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) Power cord (3-pin - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 31
Component For use in Australia For use in Brazil For use in Denmark For use in Europe For use in India For use in Israel For use in Italy For use in Japan For use in the People's Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 32
(for use only with computer models equipped with an Intel processor) HP hs2340 HSPA+ Mobile Broadband Module (for use only with computer models ) Broadcom 802.11 2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo (for use only with computer models equipped with an Intel processor) 4- - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 33
Romania (includes keyboard cable) Keyboard in ash black for use in Greece (includes keyboard cable) Service door in charcoal finish for use in models with AMD processors (includes two rubber feet and shielding) Service door in ash black for use in models with AMD processors (includes two rubber feet - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 34
Spare part number 659933-001 659940-001 659941-001 664335-001 664336-001 664337-001 664913-001 664993-001 664994-001 664995-001 664996-001 664999-001 665000-001 665828-001 667121-001 668353-001 669299-001 669300-001 669426-001 671685-001 671686-001 675097-001 677712-001 677713-001 Description 160- - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 35
cable) Keyboard in ruby red finish for use in India (includes keyboard cable) Keyboard in ruby red finish for use in Greece (includes keyboard cable) Service door in ruby red finish for use in models with Intel processors (includes two rubber feet and shielding) 128-GB solid-state drive for use - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 36
battery release latch) Display bezel for use only with Alexandre Herchcovitch Special Edition computer models (includes display lid switch magnet) HP hs2434 Mobile Broadband Module Keyboard in charcoal finish for use in the United States in Windows 8 models (includes keyboard cable) Keyboard - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 37
Spare part number 699028-281 699028-291 699028-A41 699028-AB1 699028-AD1 699028-B31 699028-BB1 699028-BG1 699028-DB1 699028-DH1 699028-FL1 699033-001 699033-031 699033-041 699033-051 699033-061 699033-071 699033-131 699033-161 699033-171 699033-251 699033-281 699033-291 699033-A41 699033-AB1 699033- - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 38
Windows 8 models (includes keyboard cable) Keyboard in ruby red finish for use in the Czech Republic and Slovenia in Windows 8 models (includes keyboard cable) HP un2430 EV-DO/HSPA Mini Card System board for use only with computer models equipped with an AMD E2-2000 processor (includes processor and - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 39
for use only with computer models equipped with an AMD E1-1500 processor in models with Windows 8 (includes processor and replacement thermal material) Service door in charcoal finish for use in models with Intel processors (includes two rubber feet and shielding) Sequential part number listing 31 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 40
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 41
leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Preliminary replacement requirements 33 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 42
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 44
adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. The feet (1) that attach to the service door are round. The feet (2) that attach to the rear corner covers are oblong. All 4 feet are available in the Rubber Kit, spare part - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 45
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery/service door latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery from the computer. To insert - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 46
2. Remove the SIM (2) from the SIM slot. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 38 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 47
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the display panel: 1. Turn the computer right-side up, with the front toward you. 2. Open the computer - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 48
Webcamera module Description Webcamera module Spare part number 659516-001 Before removing the webcamera module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 49
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut slide the battery/service door latch (1) to release the service door, and at the same time, use the other hand to press down on the service door, and - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 50
Reverse this procedure to install the WLAN module. 42 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 51
HP hs2340 HSPA+ Mobile Broadband Module HP hs2434 Mobile Broadband Module HP un2430 restore device functionality, and then contact technical support. Before removing the WWAN module, follow these battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 52
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the RTC battery: NOTE: Steps 1 and 2 apply to computer models with WWAN capability. See step 3 for RTC - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 53
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the hard drive: 1. Disconnect the hard drive connector cable (1) from the system board. 2. Remove the Phillips - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 54
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 55
Reverse this procedure to install a memory module. Component replacement procedures 47 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 56
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). Remove the keyboard: 1. Remove the two rubber feet (1) that are attached to the rear corner covers. The rubber - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 57
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). 6. Remove the rear covers (see Keyboard on page 48). Remove the display assembly subcomponents: 1. Release the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 58
5. Remove the display assembly (2). NOTE: See Display panel on page 39 and Webcamera module on page 40 for display bezel, display panel, and webcamera module removal procedures. 6. If it is necessary to replace the hinges: a. Remove the display assembly. b. Remove the display bezel. c. Remove the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 59
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service door (see WLAN module on page 40). 6. Remove the keyboard (see Keyboard on page 48). 7. Remove the display assembly (see Display assembly on page - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 60
Remove the top cover: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Remove the seven Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Open the computer. 6. Disconnect the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 61
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 40) b. Keyboard (see Keyboard on page 48) c. Top cover (see Top cover on page 51) Remove the speakers - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 62
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 40) b. Keyboard (see Keyboard on page 48) c. Top cover (see Top cover on page 51) Remove the TouchPad - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 63
Description Spare part number AMD E1-1500 processor and with WWAN capability (includes replacement thermal material) 702960-001 AMD E1-1500 processor and with WWAN capability that run Windows 8 Standard (includes replacement thermal material) 702960-501 AMD E2-1800 processor and with WWAN - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 64
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 40) b. Keyboard (see Keyboard on page 48) c. Top cover (see Top cover on page 51) d. System board (see - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 65
Remove the power connector cable: 1. Turn the system board upside down, with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. If necessary, separate the power connector bracket (2) from the power connector. Reverse this procedure to install the power - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 66
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 40) b. Keyboard (see Keyboard on page 48) c. Top cover (see Top cover on page 51) d. System board (see - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 67
Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 40) b. Keyboard (see Keyboard on page 48) and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 68
Reverse this procedure to install the heat sink. 60 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 69
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 70
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 71
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 63 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 72
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 73
● To select an item, press enter. ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 74
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 75
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● . If the battery fails the test, contact support to report the issue and purchase a replacement then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 76
7 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 77
11.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 14.70 cm 25.90 cm 29.50 cm Up to 16.8 million 200:1 (typical) 200 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 78
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. *250-GB 9.5 and 7.0 mm 100.4 mm 69.9 mm 110 g SATA 1.1 GB/sec ATA security 1.5 ms 11/13 ms 22 ms 488 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 79
recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 80
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 81
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 82
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 83
Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 84
-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 85
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 86
media on page 72. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 78 Chapter 8 Backing up, restoring, and recovering (Windows - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 87
installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP recommends that you create the image window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is connected - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 88
on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. of the window, and then click Backup Now. 4. Follow the on-screen instructions. Performing recovery using the restore DVD NOTE: The following procedure uses the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 89
files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network instructions. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. NOTE: You may also back up to cloud storage services - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 90
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 91
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 92
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 94
Double-Layer Drive precautions 33 spare part number 22, 26 boot order changing HP Recovery Manager 77 bottom components 14 button components 8 buttons power 8 TouchPad 11 TouchPad on/off 11 C cables, service considerations 32 caps lock light 10 chipset, product description 1 components bottom 14 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 95
workstation 34 HP Recovery Manager 76 correcting boot problems 77 starting 77 HP Recovery media creating 72 recovery 77 HP Recovery partition recovery 76 P packaging guidelines 34 PCID label 16 plastic parts, service considerations 32 pointing device, product description 5 ports external monitor - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 96
5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 3 wireless 4 product name 1 R rear corner covers removal 48 spare part number 26, 48 recovery 74, 75 discs 73, 77 HP Recovery Manager 76 media 77 starting 77 supported discs 73 system 76 USB flash drive 77 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 97
Windows backup 72 File History 72, 74 Refresh 74, 75 reinstall 74, 75 remove everything and reinstall option 75 reset 75 restoring files 74 system restore point 72, 74 Windows applications key 9 Windows logo key, identifying 9 wireless antenna locations 7 removal 50 spare part number 21, 24, 51 - HP Pavilion dm1-4400 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 98
HP Pavilion dm1 Entertainment PC
Maintenance and Service Guide