HP Pavilion zt1200 HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles
HP Pavilion zt1200 - Notebook PC Manual
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- HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 1
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to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1 June 2002 ii ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 3
the HP logo appears. This manual contains service information for products with the following technology code. Technology code JB Product name Pavilion ze1200/xf300 series. Details AMD based platform with VIA chipset and integrated graphics. ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 4
the Notebook BIOS ...34 Updating the Windows Drivers...34 Removing and Replacing Parts 35 Removing the Battery ...36 Removing the Hard Disk Drive...37 Removing an SDRAM Module...39 Replacing Small Parts and Accessories 41 Reference Information ...43 Password Removal Policy...43 Hewlett-Packard - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 5
an SDRAM Module 40 Tables Table 1. Battery Replacement Part Numbers 36 Table 2. Hard Disk Drive Replacement Part Numbers 37 Table 3. SDRAM Module Replacement Part Numbers 39 Table 7. Replacing Small Parts ...41 Table 8. Accessories...41 ze1000 Series Troubleshooting and Self-Repair Guide v - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 6
- HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 7
60-watt AC adapter SHOULD NOT be used with this model. Figure 1. Front View 1. One-Touch buttons (programmable). 2. Power button. 3. Touch pad on-off button. 4. Touch pad. 5. Power, hard disk, and battery status lights. 6. Left and right click buttons. 7. Speakers. 8. DVD or CD-RW/DVD drive (with - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 8
slot (security connector). 12. AC adapter jack. 13. IEEE 1394 PC Card slot and eject button. Figure 3. Bottom View 21. Battery. 22. Hard disk drive. 23. Battery latch. 24. RAM expansion cover. 25. System-off switch. 8 Product Information ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 9
notebook is accessing the hard drive. 3. Battery charge (right status light). • Green: the AC adapter is connected and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is connected and the battery has a fault. • Off: the AC adapter - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 10
only if the Start menu procedure doesn't work.) To turn on again Press the power button to quickly resume your session. Press the power button to resume your session. Press the power button to start with a new session. 10 Product Information ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 11
select the boot device, and press Enter. If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility-see "Using the BIOS Configuration Utility" on page 30. ze1000 Series Troubleshooting and Self-Repair Guide Product Information 11 - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 12
A3 + VT8231. 133-MHz SDRAM (PC133). Maximum memory upgrade to 1 GB by two 512-MB SODIMM (144-pin/3.3 V) modules in two 1.25-in slots. 9.5-mm, 2.5-in hard disk drive. DVD-ROM, 12.7mm OR DVD/CD-RW, 12.7 mm. 14.1- or 15.0-in XGA (1024x768) TFT LCD. Integrated AGP, 3D embedded in VIA ProSavage. 87 - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 13
driver from the technical support area of the HP notebook Web site (www.hp.com/notebooks). If you hear a loud high-pitched whine (feedback) from the speakers • Double-click the speaker symbol in the taskbar, and try reducing the master volume. ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 14
restart the notebook. • If you created the CD on a CD-RW drive module, try using a different media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility. 14 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 15
both displays, the DVD image will not appear on any display set up as "secondary." Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on the Settings tab, then click the S3Display tab and change settings. Display Problems If the notebook is on, but the screen is blank • Move - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 16
doesn't work • Make sure the drive is securely connected to the notebook. • Restart the notebook: click Start, Turn Off Computer, Restart. Hard Disk Drive Problems If the notebook's hard drive doesn't spin • Make sure the notebook has power. If necessary, connect the AC adapter, and make sure it is - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 17
, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). Heat Problems Keep in mind that your notebook normally gets warm during - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 18
drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If the built-in network adapter to make sure NetBEUI protocol is supported on the network. If you AC adapter. 18 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 19
application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and tested memory cards. • Test your notebook's memory with the - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 20
. • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook Web site (www.hp.com/notebooks). • Run the modem diagnostics: 20 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 21
Problems If One-Touch buttons are not working properly • Make sure the items associated with the buttons are the ones you want. If the onscreen display does not appear when pressing a One-Touch button • Make sure the Onscreen Display is enabled. ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 22
• Use the modem troubleshooter (under Networking problems) in Windows Help and Support. • Check the modem the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 23
are unusually slow or produce timeout errors • Connect the AC adapter. Performance Problems For best performance with Windows XP, your notebook should have at least 128 MB of memory (RAM). If the notebook pauses or runs sluggishly • Certain background operations (such as a virus-scanning program - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 24
the Notebook" on page 11. Power and Battery Problems If the notebook turns off immediately after it turns on • Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery. If the notebook keeps beeping • The notebook beeps repeatedly when battery power is low - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 25
try using the HP LaserJet IIIsi driver (300 dpi). Startup Problems If the notebook doesn't respond when you turn it on • Connect the AC adapter. • Reset the notebook by using a pen or straightened paper clip to press the reset switch on the bottom of the notebook. Then press the power button to turn - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 26
, remove the battery and AC adapter, and remove any PC Card. Then reset the notebook using the reset switch on the bottom of the notebook, replace the battery and plug in the AC adapter, and turn on the notebook by pressing the power button. • If the notebook still doesn't respond, call HP for - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 27
the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded. Running basic tests and documenting the results 1. In Windows, click Start, All Programs, Hewlett-Packard, Notebook, HP e-DiagTools, e- DiagTools for Windows. 2. Click Support Ticket, and then click - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 28
the notebook. The following tables describe the settings for the notebook's initial BIOS release. If your notebook's BIOS version is different, some settings may differ from those shown, or may be absent. 28 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 29
1. Hard Disk 2. CD-ROM/ DVD 3. Diskette A 4. Internal LAN Max Battery Life Description Saves changes, then exits and reboots. Discards any changes made since last save, then exits and reboots. Does not affect date or time changes. Restores default settings and stays in the BIOS configuration - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 30
- HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 31
also provide Windows drivers specific to your notebook that you can use to configure a custom system. You can find drivers in these locations: • On your notebook's hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 32
. 2. Remove any PC Card. 3. Connect the AC adapter. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start, All Programs, Hewlett-Packard, Notebook, HP e-DiagTools, e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 33
approximate full-size screw outlines. Use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 33 - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 34
's release latch, then pull the battery out of its compartment. Figure 7. Removing the Battery Reassembly Notes • Insert the battery into the battery compartment, then press it in until it clicks into place. 34 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 35
0950-4319 0950-4360 Exchange Part Number F3257-69501 F3476-69002 F3414-69500 F3414-69501 F5398-60914 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter (if present), and remove the notebook's battery. 2. Remove both hard drive retaining screws from the bottom - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 36
If you are installing a new hard disk drive, install the factory software and operating system on the drive before loading any additional software-see "Recovering the Factory Software Installation" on page 33. 36 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 37
: click Start, Turn Off Computer, Turn Off. 2. Important: Unplug the AC adapter (if present) and remove the notebook's battery. 3. On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and remove the cover. 4. Release the two latches at the sides of the - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 38
it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 11. Installing an SDRAM Module 38 Removing and Replacing Parts ze1000 Series Troubleshooting and Self-Repair Guide - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 39
press the adhesive side of the foot into the recess. Table 5. Accessories Part Technology code JB: AC adapter, Ultraslim (75 W, 19 V output) Power cord, replacement (US #ABA, 2w) Part Numbers F4814A 8120-6313 ze1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 39 - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 40
- HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 41
to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. Hewlett-Packard Display Quality Statement TFT display manufacturing - HP Pavilion zt1200 | HP Pavilion ze1200 and xf300 Series Notebook PCs - Troubles - Page 42
due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement more perfect display solution should consider switching to a notebook with a DSTN display. We expect that over ze1000 Series Troubleshooting and Self-Repair Guide
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