HP Photosmart 240 HP Photosmart 240 series - (English) Reference Guide - Page 29

installation troubleshooting - windows 7

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language 1 installation troubleshooting 3 This chapter provides answers to frequently asked questions about installing your HP Photosmart printer software on a Windows PC. For comprehensive troubleshooting information about all aspects of your printer, including error messages and Macintosh troubleshooting, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see view the hp photosmart printer help on page 1. Windows PC Problem Possible cause Solution When I connected the printer to my computer, the Found New Hardware Wizard opened but did not recognize the printer. You connected the printer to 1 Disconnect the USB cable from the your computer before inserting printer. the HP Photosmart CD. 2 Close the Found New Hardware Wizard. 3 Insert the HP Photosmart CD into your computer and install the printer software. During installation, the system Your monitor's display 1 Click Cancel in the system requirements requirements dialog box resolution is set below dialog box. appears, indicating that my minimum system requirements. 2 Right-click on the Desktop and select computer monitor's display For more information, see Properties. resolution does not meet the system requirements on 3 Click the Settings tab. minimum system requirements. page 30. 4 Move the slider to the right until the resolution is 800 x 600 or higher. 5 Click OK. A Monitor Settings message appears. 6 Click Yes to accept the changes. 7 Reinstall the printer software. The software did not install correctly on my computer. OR I need to reinstall the printer software. There may be a conflict with 1 Uninstall the printer software. To do your virus protection program. this, insert the HP Photosmart CD into OR your computer, click Uninstall, then There may be a conflict with follow the instructions on your computer another software program. screen. 2 When the uninstall is complete, restart your computer. 3 Pause or disable any active virus protection programs. 4 Reinstall the printer software. reference guide 25

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3
reference guide
25
language 1
installation troubleshooting
This chapter provides answers to frequently asked questions about installing your
HP Photosmart printer software on a Windows PC. For comprehensive
troubleshooting information about all aspects of your printer, including error
messages and Macintosh troubleshooting, see the HP Photosmart Printer Help.
For information about viewing the Printer Help, see
view the hp photosmart
printer help
on page 1.
Windows PC
Problem
Possible cause
Solution
When I connected the printer
to my computer, the Found
New Hardware Wizard
opened but did not recognize
the printer.
You connected the printer to
your computer before inserting
the HP Photosmart CD.
1
Disconnect the USB cable from the
printer.
2
Close the Found New Hardware
Wizard.
3
Insert the HP Photosmart CD into your
computer and install the printer
software.
During installation, the system
requirements dialog box
appears, indicating that my
computer monitor’s display
resolution does not meet the
minimum system requirements.
Your monitor’s display
resolution is set below
minimum system requirements.
For more information, see
system requirements
on
page 30.
1 Click
Cancel
in the system requirements
dialog box.
2
Right-click on the Desktop and select
Properties
.
3
Click the
Settings
tab.
4
Move the slider to the right until the
resolution is 800 x 600 or higher.
5 Click
OK
. A Monitor Settings message
appears.
6 Click
Yes
to accept the changes.
7
Reinstall the printer software.
The software did not install
correctly on my computer.
OR
I need to reinstall the printer
software.
There may be a conflict with
your virus protection program.
OR
There may be a conflict with
another software program.
1
Uninstall the printer software. To do
this, insert the HP Photosmart CD into
your computer, click
Uninstall
, then
follow the instructions on your computer
screen.
2
When the uninstall is complete, restart
your computer.
3
Pause or disable any active virus
protection programs.
4
Reinstall the printer software.