HP Photosmart C4600 Basics Guide - Page 17

Hardware setup troubleshooting, The product will not turn - mac

Get HP Photosmart C4600 - All-in-One Printer PDF manuals and user guides View all HP Photosmart C4600 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 17 highlights

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. To uninstall from a Mac and then reinstall 1. Disconnect the HP Photosmart from your Mac. 2. Open the Applications:Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the HP Photosmart CD-ROM into your computer's CD-ROM drive. 6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware. The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on. Solution 1: Make sure you use the power cord that came with the product Solution • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not being used with the power cord provided. If this did not solve the issue, try the next solution. Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution. Troubleshooting and support Hardware setup troubleshooting 15

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons (
Scan Picture
and
Scan
Document
), the software has been properly installed.
To uninstall from a Mac and then reinstall
1.
Disconnect the HP Photosmart from your Mac.
2.
Open the
Applications
:
Hewlett-Packard
folder.
3.
Double-click
HP Uninstaller
.
Follow the onscreen instructions.
4.
After the software is uninstalled, restart your computer.
5.
To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s CD-ROM
drive.
6.
On the desktop, open the CD-ROM and then double-click
HP All-in-One Installer
.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP Photosmart.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart
hardware.
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the
product when you turn it on.
Solution 1: Make sure you use the power cord that came with the product
Solution
•
Make sure the power cord is firmly connected to both the product and the power adapter.
Plug the power cord into a power outlet, surge protector, or power strip.
•
If you are using a power strip, make sure the power strip is turned on. Or, try plugging the
product directly into a power outlet.
•
Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
•
If you plugged the product into a switched outlet, make sure the outlet is switched on. If it
is switched to on but still does not work, then there might be a problem with the power outlet.
Cause:
The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution:
Turn off the product, and then unplug the power cord. Plug the power cord back in,
and then press the
On
button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution:
The product might not respond if you press the
On
button too quickly. Press the
On
button once. It might take a few minutes for the product to turn on. If you press the
On
button
again during this time, you might turn the product off.
Cause:
You pressed the
On
button too quickly.
If this did not solve the issue, try the next solution.
Hardware setup troubleshooting
15
Troubleshooting and support