HP Presario CQ57-200 Compaq Presario CQ57 Notebook PC - Maintenance and Servic
HP Presario CQ57-200 Manual
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- HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 1
Compaq Presario CQ57 Notebook PC Maintenance and Service Guide - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 4
iv Safety warning notice - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 5
...8 TouchPad ...9 Left side ...10 Right side ...11 Bottom ...12 3 Illustrated parts catalog 13 Service tag ...13 Computer major components 15 Cable Kit ...19 Display assembly subcomponents 20 Mass storage devices ...21 Miscellaneous parts ...22 Plastics Kit ...23 Sequential part number listing - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 6
procedures 33 Service tag ...33 Computer feet ...34 Battery ...35 Updating the BIOS 81 Determining the BIOS version 82 Downloading a BIOS update 82 Using System Diagnostics ...83 6 Specifications ...84 Computer specifications ...84 15.6-inch display specifications 85 Hard drive specifications - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 7
select models only 89 Restoring using the restore media 90 Changing the computer boot order 90 Backing up and recovering your information 91 Using Windows for all countries 94 Requirements for specific countries and regions 95 9 Recycling ...96 Battery ...96 Display ...96 Index ...102 vii - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 8
viii - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 9
Panel Memory Description Compaq Presario CQ57 Notebook PC Intel® Pentium support 15.6-in, high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 10
load DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Single digital microphone HD audio HP-branded Altec/Lansing speakers Supports Microsoft Premium requirements HP VGA webcam (select models only, fixed, no tilt with activity LED, 640×480 by 24 frames per second Integrated - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 11
AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 65-W RC V EM HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: ● 6-cell, 55-Whr, 2.55-Ah Li - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 12
Category Operating system Serviceability Description Preinstalled: ● Windows 7 Home Basic (64- and 32-bit) ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Starter 32-bit ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 13
2 External component identification Display Item (1) (2) (3) (4) Component WLAN antennas (2)* Webcam light Webcam Internal microphone Description Send and receive wireless signals to communicate with WLANs. NOTE: Select computer models only have one WLAN antenna. On: The webcam is in use. Records - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 14
responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 15
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 16
Component TouchPad light Caps lock light Power light Wireless light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 17
TouchPad Item (1) (2) (3) (4) (5) Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Description ● Amber: The TouchPad is off. ● On: The TouchPad is on. Turns the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 18
Digital Media Slot (9) (10) Drive light Power light 10 Chapter 2 External component identification Description computer speakers are disabled. Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card Blinking - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 19
connector AC adapter light Security cable slot Description Reads and writes to an optical disc. ● On: The optical drive is in use. ● Off: The optical drive is idle. Connect optional USB devices. Connects an AC adapter. ● White: The computer is connected to external power and the battery is fully - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 20
release latch Vents (5) Hard drive bay Memory module compartment Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 21
parts or requesting information, provide the computer serial number and model description provided on the service tag. Item (1) (2) Component Product name Serial number (s/n) Description This is the product name affixed to the front of the computer. This is an alphanumeric identifier that - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 22
specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 23
Computer major components Item (1) Component Spare part number 15.6-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes microphone and wireless antenna transceivers and cables): Equipped with webcam 645095-001 Not equipped with webcam 645094-001 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 24
(6b) Component Keyboard (includes keyboard cable): For use with all computer models: For use in Belgium For use in Canada For use in For use in the United Kingdom For use in the United States For use only with computer models equipped with an Intel processor: For use in Japan For use in South Korea - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 25
9a) (9b) (10) (11) (12) (13) (14) (15) (16) Component Spare part number Hard drive connector cable NOTE: See Cable use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory 646184-001 Base enclosure (includes battery release latch, - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 26
Item (17) (18) (19) (20) Component Spare part number 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes bezel and bracket) 646126-001 Hard drive (2.5-in, 7.0-mm, - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 27
Cable Kit Item (1) (2) (3) Component Cable Kit, includes: TouchPad cable Optical drive connector cable Hard drive connector cable Spare part number 646119-001 Cable Kit 19 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 28
subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel: For use with computer models equipped with a webcam and a microphone For use with computer models equipped only with a microphone Display hinge covers (2) 15.6-in, HD, LED, BrightView display panel Webcam/microphone module - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 29
Item (8) Component Display enclosure Display Screw Kit (not illustrated, includes Mylar screw covers and screws) Mass storage devices Spare part number 646113-001 646134-001 Item (1) (2) (3) Component Spare part number Hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 30
Smart AC adapter: 65-W RC V HP Smart AC adapter for use will all computer models For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 90-W PFC RC V HP Smart AC adapter 65-W RC V EM HP Smart AC adapter Power cord (3-pin, black, 1.83-m): For use with - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 31
Plastics Kit Item (1) (2) Component Spare part number Plastics Kit, includes: 646131-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Plastics Kit 23 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 32
Whr, 2.20-Ah Li-ion battery 593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 602993-001 Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter 609939-001 65-W RC V HP Smart AC adapter for use will all computer models 609940-001 90-W PFC RC V EM HP Smart AC adapter for use - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 33
-MHz) 640926-001 Realtek 8188GN 802.11b/g/n 1x1 WiFi Adapter 645094-001 15.6-in, HD, LED, BrightView display assembly not equipped with a webcam ( (includes battery release latch, heat sink, replacement thermal material, and 4 rubber feet) 646117-001 Display bezel for use with computer models - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 34
an Intel processor in Japan (includes keyboard cable) 646125-A41 Keyboard for use with all computer models in Belgium (includes keyboard cable) 646125-AD1 Keyboard for use only with computer models equipped with an Intel processor in South Korea (includes keyboard cable) 646125-B31 Keyboard - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 35
Spare part number Description 646132-001 RTC battery (includes cable and double-sided tape) 646133-001 Screw Kit 646134-001 Display Screw Kit (includes Mylar screw covers and screws) 646135-001 Thermal Material Kit for use only with computer models equipped with an Intel processor (includes - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 36
will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 37
hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 38
CAUTION: To prevent damage to the computer when you are removing or installing Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 39
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 40
Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 41
is the product name affixed to the front of the computer. This is an alphanumeric identifier that is unique to each product. This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 42
Description This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 43
cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery release latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery (3) from the computer. Component replacement procedures 35 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 44
battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 45
is available in the Plastics Kit, spare part number 646131-001. 4. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer. 5. Insert an unbent paper clip or similar thin tool into the optical drive tab access (2) to release the optical drive tray from the optical - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 46
8. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 9. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 38 Chapter 4 Removal and replacement procedures - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 47
support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the memory module - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 48
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 49
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the memory module/wireless module compartment cover (see Optical drive on page 36). Remove the memory module: 1. Spread the retaining - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 50
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the memory module/wireless module compartment cover (see Optical drive on page 36). Remove the hard drive: 1. Loosen the captive - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 51
hard drive connector cable from the clips (2) built into the base enclosure. 6. Remove the four Phillips PM 2.5×6.0 screws (3) that secure the hard drive to the computer. 7. Remove the hard drive (4). Component replacement procedures 43 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 52
8. If it is necessary to replace the hard drive connector cable (1), the hard drive screws (2), or the hard drive bracket (3), remove and replace the components. Reverse this procedure to reassemble and install the hard drive. 44 Chapter 4 Removal and replacement procedures - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 53
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the memory module/wireless module compartment cover (see Optical drive on page 36). 6. Remove the hard drive compartment cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 54
Remove the keyboard: 1. Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 55
5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 56
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the optical drive (see Optical drive on page 36). 6. Remove the keyboard (see Keyboard on page 45). When replacing the top - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 57
Phillips PM2.5×9.0 screws (1) and the three Phillips PM2.0×3.0 screws (2) in the battery bay that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Release the ZIF connectors to which the following cables are attached, and - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 58
9. Remove the Phillips PM2.5×6.0 screw that secures the top cover to the computer. 10. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 50 Chapter 4 Removal and replacement procedures - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 59
11. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 51 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 60
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 61
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 62
4. Remove the TouchPad button board (4) and cables from the top cover. Reverse this procedure to install the TouchPad button board and cable. 54 Chapter 4 Removal and replacement procedures - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 63
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 64
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 65
right-side up, with the front toward you. 6. Open the computer. 7. Remove the two Phillips PM2.5×6.0 screws (1) that secure the power connector and bracket to the computer. 8. Remove the power connector bracket (2). 9. Remove the power connector (3). Reverse this procedure to install the power - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 66
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 67
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● Keyboard (see Keyboard on page 45) ● Top cover - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 68
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 69
disengages from the display enclosure. c. Remove the display bezel (4). The display bezel is available using the following spare part numbers: ● 646117-001 - For use with computer models equipped with a webcam and a microphone ● 646118-001 - For use with - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 70
6. If it is necessary to replace the webcam/microphone module or microphone module: a. Detach and release the module (1) as far as the module cable allows. (The module is attached to the display enclosure with double-sided tape.) b. Disconnect the module cable (2) from the module. c. Remove the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 71
b. Remove the hinge covers (2). The hinge covers are available using spare part number 646124-001. 8. If it is necessary to replace the display panel: a. Remove the two Phillips PM2.5×4.0 screws (1) and four Phillips PM2.5×5.0 screws (2) that secure the display panel to the display enclosure. - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 72
b. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 73
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 646123-001. 10. If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 74
11. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 75
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the optical drive (see Optical drive on page 36). 6. Remove the WLAN module (see WLAN module on page 39). 7. Disconnect the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 76
● Fan and heat sink (see Fan/heat sink assembly on page 72) ● Processor (see Processor on page 77) Remove the system board: 1. Disconnect the optical drive connector cable from the system board. 2. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure. 3. Lift - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 77
4. Remove the system board (3) by sliding it up and to the right at an angle. NOTE: A heat sink is attached to the base enclosure to service a component on the bottom of the system board. The thermal material must be thoroughly cleaned from the surfaces of the system board (1) and the heat - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 78
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● WLAN module (see WLAN module on page 39) ● - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 79
3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures 71 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 80
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Optical drive (see Optical drive on page 36) ● WLAN module (see WLAN module on page 39) ● - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 81
to secure the fan/heat sink assembly to the system board varies by computer model. NOTE: Due to the adhesive quality of the thermal material located following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor, the Intel HM65 or HM55 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 82
or HM55 chipset, and a graphics subsystem with UMA memory. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor, the Intel HM45 chipset, and a graphics subsystem with UMA memory. 74 Chapter 4 Removal and replacement - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 83
pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Pentium processor and a graphics subsystem with UMA memory. Component replacement - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 84
it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Celeron processor. ● Thermal paste is used on the processor (1) and the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 85
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: the processor: 1. Use a flat-bladed screw driver to turn the processor locking screw one-half turn counterclockwise (1), until you - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 86
2. Lift the processor (2) straight up, and then remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 78 Chapter 4 Removal and replacement - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 87
external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 88
or restart the computer, and then press then follow the on-screen instructions. NOTE: You can use and then follow the on-screen instructions. - or - Use the then follow the on-screen instructions. - or - Use into effect when the computer restarts. Displaying system about the computer is displayed - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 89
. Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 90
Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 91
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Windows 7-Open Windows Explorer by selecting Start > Computer. Windows XP-Open Windows Explorer by selecting Start > My - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 92
6 Specifications Computer specifications Metric U.S. Dimensions Depth 24.7 cm 9.7 in Width 37.6 cm 14.8 in Height ( 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 93
power consumption Viewing angle Metric U.S. 19.6 cm 34.7 cm 39.8 cm Up to 16.8 million 200:1 (typical) 200 nits (typical) 7.72 in 13.66 in 15.67 in 0.197 × 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) 15.6-inch display specifications 85 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 94
Hard drive specifications 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm Length 100.4 mm 100 drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 86 Chapter 6 Specifications - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 95
or driver Restore In the event of hard drive failure, to restore your system to its factory image you will need HP Recovery Manager (partition, or discs/flash drive) restores only software that was preinstalled at the factory. Software not provided with this computer must be reinstalled manually - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 96
computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive. Handle these discs or flash drive carefully and keep them in a safe place. NOTE: If your computer computer from the HP Web site. computer must per computer. will - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 97
HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer . Software not provided with this computer must be downloaded from the manufacturer's Web site screen instructions. Performing a system restore 89 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 98
drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 99
up your system at the following times: ● At regularly scheduled times TIP: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ● Before you add or modify hardware or software Guidelines: ● Create system restore points using the Windows System Restore - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 100
software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 101
click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 102
to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 103
3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear in the country or region where it will be used. Requirements for specific countries and regions 95 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 104
battery in general household waste. Follow the local laws and regulations in your area for computer battery them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in in this chapter are general disassembly instructions. Specific details, such as screw sizes, - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 105
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 106
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 107
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 99 - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 108
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 109
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 110
spare part number 17, 25 battery removal 35 spare part numbers 17, 24, 35 battery bay 12 battery release latch 12 bottom components 12 lights 8 right-side 11 TouchPad 9 computer feet, locations 34 computer major components 15 computer part number 14, 33 computer specifications 84 connectors, service - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 111
2 removal 42 spare part numbers 18, 21, 25, 42 specifications 86 hard drive bay 12 hard drive bracket illustrated 21 removal 44 esc 7 fn 7 Windows applications 7 Windows logo 7 L left-side components 10 light components 8 lights AC adapter 11 caps lock 8 drive 10 optical drive 11 power 8, 10 TouchPad - HP Presario CQ57-200 | Compaq Presario CQ57 Notebook PC - Maintenance and Servic - Page 112
considerations cables 28 connectors 28 plastic parts 28 service tag 13, 33 serviceability, product description 4 Setup Utility (BIOS) 79 Speaker Kit, spare part number 17, 27, 58 speakers removal 58 spare part number 17, 27, 58 specifications computer 84 display 85 hard drive 86 system board
Compaq Presario CQ57 Notebook PC
Maintenance and Service Guide