HP ProDesk 400 G5 Micro Maintenance and Service Guide - Page 95

Solving software problems, The application was not installed or configured correctly.

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Unable to connect to the Internet. Cause Solution 3. In the Browsing history section, click the Delete button. 4. Select the Cookies and website data check box and click the Delete button. Cannot automatically launch Internet programs. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the program that you want. Solving software problems Most software problems occur as a result of the following issues: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● All necessary device drivers might not have been installed. ● If you have installed an operating system other than the factory-installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not appear. Cause ROM issue - POST error has occurred. Solution Observe the beeps and LED lights on the front of the computer. See POST error messages and diagnostic front panel LEDs and audible codes on page 90 to determine possible causes. See the Worldwide Limited Warranty for terms and conditions. "Illegal Operation has Occurred" error message is displayed. Cause Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart the computer. Solving software problems 89

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Unable to connect to the Internet.
Cause
Solution
3.
In the
Browsing history
section, click the
Delete
button.
4.
Select the
Cookies and website data
check box and click
the
Delete
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the program that you want.
Solving software problems
Most software problems occur as a result of the following issues:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
All necessary device drivers might not have been installed.
●
If you have installed an operating system other than the factory-installed operating system, it might not be
supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not appear.
Cause
Solution
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the computer. See
POST error messages and diagnostic front panel LEDs and
audible codes
on page
90
to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your version of
Windows.
Verify that the software is certified by Microsoft for your version of
Windows (see program packaging for this information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart
the computer.
Solving software problems
89