HP ProLiant DL380p HP Insight Server Migration Software for ProLiant User Guid - Page 124

Source server identification fails, Deploy Agent task to Windows fails, Cancel, Registry Editor

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The Windows 2000 Plug and Play (PnP) process might result in a system bug check if all of these conditions are met: • The source server is running Windows 2000 Server or Windows 2000 Advanced Server. • The source server has the HP iLO Management Channel Interface driver version 1.7.2195.0 or later installed. • The destination server has an iLO 2 device installed. • Remedial action was not performed on the source server (normally performed during execution of the SMP Agent). As a precaution, the files used during the PnP process must be removed before performing the migration. The following files, located by default in the C:\CPQSYSTEM\pnpdrvs directory must be removed: • cpqci.dll • cpqcidrv.cat • cpqcidrv.inf • cpqcidrv.sys Removal of these files does not affect iLO operation on the source server. To delete the files and continue with the agent execution, select the files, and then click OK. To cancel the execution of the source agent, click Cancel. The source agent determines if the files in the default location must be removed. Files in non-default locations are not detected. If the files are not detected and removed from the source server before performing the migration, the destination server might generate a system bug check during the PnP process for the iLO 2 device. If the issue causes a system bug check on the destination server, return the server to a normal state by performing the following steps: 1. Boot the destination server in Windows Safe Mode. 2. Open the Registry Editor. 3. Delete the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cpqcidrv 4. Reboot the destination server. Source server identification fails If the source server identification fails in step 1 of the Migration Wizard: 1. Verify the identifier entered. If the name is entered for a source server that is in a domain, be sure that the Fully Qualified Domain Name (FQDN) is entered. 2. Verify that the SMP Agent has been installed on the identified source server. For more information about running the SMP Agent, see the HP Insight Server Migration software for ProLiant User Guide. 3. Verify that the source server can be reached from the application station. Communication on network ports 51125 and 51126 must be enabled by any firewall between the application station and the source server. 4. Verify that the agent status messages do not indicate that the source server is locked to another computer. Deploy Agent task to Windows fails Performing a Deploy Agent task to Windows for a virtual machine host or an SMP Source Agent might fails, causing the following message to appear: Unable to connect to the remote host. Before performing a deploy agent task, verify the following items: 1. No volumes on that host are mounted from the application station account. If there are volumes mounted from the application station, then delete them from the command window by entering: net use /delete *. 2. The destination IP address does not have the ADMIN$ share available. 3. A firewall was enabled on either the local or remote destination that prevented access to the share ports for network shares. 124 Troubleshooting

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The Windows 2000 Plug and Play (PnP) process might result in a system bug check if all of these conditions
are met:
•
The source server is running Windows 2000 Server or Windows 2000 Advanced Server.
•
The source server has the HP iLO Management Channel Interface driver version 1.7.2195.0 or later
installed.
•
The destination server has an iLO 2 device installed.
•
Remedial action was not performed on the source server (normally performed during execution of the
SMP Agent).
As a precaution, the files used during the PnP process must be removed before performing the migration.
The following files, located by default in the C:\CPQSYSTEM\pnpdrvs directory must be removed:
•
cpqci.dll
•
cpqcidrv.cat
•
cpqcidrv.inf
•
cpqcidrv.sys
Removal of these files does not affect iLO operation on the source server.
To delete the files and continue with the agent execution, select the files, and then click
OK
. To cancel the
execution of the source agent, click
Cancel
.
The source agent determines if the files in the default location must be removed. Files in non-default locations
are not detected. If the files are not detected and removed from the source server before performing the
migration, the destination server might generate a system bug check during the PnP process for the iLO 2
device.
If the issue causes a system bug check on the destination server, return the server to a normal state by
performing the following steps:
1.
Boot the destination server in Windows Safe Mode.
2.
Open the
Registry Editor
.
3.
Delete the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cpqcidrv
4.
Reboot the destination server.
Source server identification fails
If the source server identification fails in step 1 of the Migration Wizard:
1.
Verify the identifier entered. If the name is entered for a source server that is in a domain, be sure that
the Fully Qualified Domain Name (FQDN) is entered.
2.
Verify that the SMP Agent has been installed on the identified source server. For more information about
running the SMP Agent, see the
HP Insight Server Migration software for ProLiant User Guide.
3.
Verify that the source server can be reached from the application station. Communication on network
ports 51125 and 51126 must be enabled by any firewall between the application station and the
source server.
4.
Verify that the agent status messages do not indicate that the source server is locked to another computer.
Deploy Agent task to Windows fails
Performing a Deploy Agent task to Windows for a virtual machine host or an SMP Source Agent might fails,
causing the following message to appear:
Unable to connect to the remote host.
Before performing a deploy agent task, verify the following items:
1.
No volumes on that host are mounted from the application station account. If there are volumes mounted
from the application station, then delete them from the command window by entering:
net use /delete *.
2.
The destination IP address does not have the ADMIN$ share available.
3.
A firewall was enabled on either the local or remote destination that prevented access to the share ports
for network shares.
124
Troubleshooting