HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 114

Table F-11, Solving Network Problems continued

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Table F-11 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network and Sharing Center icon in the Control Panel and configure the network controller. To access Control Panel in Windows 7, click Start, and then select Control Panel. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. Solving Network Problems 107

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Table F-11
Solving Network Problems (continued)
Diagnostics reports a failure.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the
Network and Sharing Center
icon in the
Control
Panel
and configure the network controller.
To access Control Panel in Windows 7, click
Start
, and then
select
Control Panel
.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers using the Recovery Disc Set.
If necessary, download the softpaq from the web (from a
different computer).
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Contact an authorized service provider.
Solving Network Problems
107