HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 77

Table D-1, Save Changes and Exit

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Table D-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard 1. drives have a hard drive firmware patch that will fix an erroneous error message.) Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. Invalid Electronic Serial Number Electronic serial number has become corrupted. 1. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com. 2. Run Computer Setup and try to enter serial number under Security, System ID, then save changes. Memory Parity Error Parity RAM failure. Third-party graphics card may be causing a problem. Run Computer Setup and Diagnostic utilities. Remove third-party graphics card to see if the problem goes away. 70 Appendix D POST Error Messages

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Table D-1
Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
1202-MIDI Port Address Conflict Detected
Device IRQ address conflicts with another
device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
1203-Game Port Address Conflict Detected
Device IRQ address conflicts with another
device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System
test under
Storage
>
DPS Self-test
.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard
drive.
1796-SATA Cabling Error
One or more SATA devices are improperly
attached. For optimal performance, the
SATA 0 and SATA 1 connectors must be
used before SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use SATA
0. For two devices, use SATA 0 and SATA
1. For three devices, use SATA 0, SATA1,
and SATA 2.
1797-SATA Drivelock is not supported in
RAID mode.
Drivelock is enabled on one or more SATA
hard drives, and they cannot be accessed
while the system is configured for RAID
mode.
Either remove the Drivelocked SATA device
or disable the Drivelock feature. To disable
the Drivelock feature, enter Computer
Setup, change
Storage
>
Storage
Options
>
SATA Emulation
to
IDE
, and
select
File
>
Save Changes and Exit
.
Reenter Computer Setup and select
Security
>
Drivelock
. For each listed
Drivelock-capable SATA device, ensure
Drivelock is
Disabled
. Lastly, change
Storage
>
Storage Options
>
SATA
Emulation
back to
RAID
and select
File
>
Save Changes and Exit
.
1801-Microcode Patch Error
Processor is not supported by ROM BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
Invalid Electronic Serial Number
Electronic serial number has become
corrupted.
1.
Run Computer Setup. If Setup already
has data in the field or will not allow
the serial number to be entered,
download from
.
2.
Run Computer Setup and try to enter
serial number under Security, System
ID, then save changes.
Memory Parity Error
Parity RAM failure.
Third-party graphics card may be causing a
problem.
Run Computer Setup and Diagnostic
utilities. Remove third-party graphics card to
see if the problem goes away.
70
Appendix D
POST Error Messages