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HP RP3 Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 138

Customer Support, Quick Boot

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Index Symbols/Numerics 2-port powered serial card, spare part number 10, 12, 22 A access panel spare part number 14, 16 access panel, spare part number 7 access panel, locked 84 access panel, removal and replacement 16 adapter, DisplayPort to DVI spare part number 12 adapter, DisplayPort to DVI (not illustrated) spare part number 8 adapter, DisplayPort to HDMI spare part number 12 adapter, DisplayPort to HDMI (not illustrated) spare part number 8 adapter, DisplayPort to VGA spare part number 12 adapter, DisplayPort to VGA (not illustrated) spare part number 8 antenna kit for use with WLAN modules, spare part number 9, 14 audible codes 72 audio connectors 2 audio problems 98 B battery disposal 127 battery replacement 34 beep codes 72 bezel, removal and replacement 17 booting options Full Boot 65 Quick Boot 65 C cable connections 19 cable management 18 cable pinouts SATA data 118 SATA power 118 cash drawer connector 3 cautions AC power 120 cables 126 cooling fan 125 electrostatic discharge 121 keyboard cleaning 125 keyboard keys 125 CD-ROM or DVD problems 110 chasis types, illustrated 120 cleaning computer 124 mouse 125 safety precautions 124 CMOS backing up 76 clearing and resetting 78 computer cleaning 124 connections system board 19 country power cord set requirements 129 cover, powered serial port, spare part number 9, 11 Customer Support 80 D disassembly preparation 15 DisplayPort 3 DisplayPort cable spare part number 8, 11 E electrostatic discharge (ESD) 121 preventing damage 121 error codes 65, 72 messages 66 F fan spare part number 14 fan assembly spare part number 9 fan, power supply 125 flash drive problems 113 flashing LEDs 72 front bezel spare part number 7, 14, 17 front bezel, removal and replacement 17 front fan removal and replacement 38 spare part number 38 front panel components 2 front panel problems 114 front USB and power switch removal and replacement 40 front USB and power switch assembly spare part number 8, 14, 40 G general problems 83 Index 131

Section	Page
Product Features	8
Standard Configuration Features	8
Front Panel Components	9
Rear Panel Components	10
Serial Number Location	10
Installing and Customizing the Software	11
Activating and customizing the software	11
Activating the Windows operating system	11
Downloading Windows 7 updates	12
Installing or upgrading device drivers	12
Customizing the monitor display	12
Turning off the computer	12
Finding more information	12
Illustrated parts catalog	14
Computer major components	14
Cables	15
Misc parts	16
Expansion cards	17
Drives	17
Sequential part number listing	18
Removal and Replacement Procedures	22
Preparation for Disassembly	22
Serial Number Location	22
Access Panel	23
Front Bezel	24
Cable Management	25
Cable Connections	26
Memory	27
DDR3-SDRAM DIMMs	27
Replacing a SODIMM	28
Expansion Cards	29
Installing an Optional Powered Serial Port Expansion Card	30
Configuring Powered Serial Ports	32
Installing an Optional 12-Volt Powered USB Expansion Card	33
Riser Card	36
Hard Drive	39
Battery	41
WLAN Module	43
Front Fan/Baffle	45
Front USB and Power Switch Assembly	47
Speaker	48
Power Supply	49
System Board	51
Computer Setup (F10) Utility	52
Computer Setup (F10) Utilities	52
Using Computer Setup (F10) Utilities	53
Computer Setup—File	54
Computer Setup—Storage	55
Computer Setup—Security	58
Computer Setup—Power	61
Computer Setup—Advanced	62
Recovering the Configuration Settings	64
Using HP PC Hardware Diagnostics	65
Why run HP PC Hardware Diagnostics - UEFI	65
How to access and run HP PC Hardware Diagnostics	65
Downloading HP PC Hardware Diagnostics to a USB device	66
Restoring and recovering	67
System Restore	67
System Recovery	67
System Recovery when Windows is responding	68
System Recovery when Windows is not responding	69
System recovery using recovery media	69
Creating recovery media	70
Using recovery media	71
POST Error Messages	72
Power-On Self-Test (POST)	72
POST Numeric Codes and Text Messages	73
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	79
Password Security and Resetting CMOS	83
Resetting the Password Jumper	84
Clearing and Resetting the CMOS	85
Troubleshooting Without Diagnostics	87
Safety and Comfort	87
Before You Call for Technical Support	87
Helpful Hints	88
Solving General Problems	90
Solving Power Problems	94
Solving Hard Drive Problems	96
Solving Media Card Reader Problems	98
Solving Display Problems	100
Solving Audio Problems	105
Solving Printer Problems	106
Solving Keyboard and Mouse Problems	108
Solving Hardware Installation Problems	110
Solving Network Problems	112
Solving Memory Problems	115
Solving Processor Problems	116
Solving CD-ROM and DVD Problems	117
Solving USB Flash Drive Problems	120
Solving Front Panel Component Problems	121
Solving Internet Access Problems	121
Solving Software Problems	123
Serial and Parallel ATA Drive Guidelines and Features	124
SATA Hard Drives	124
SATA Hard Drive Cables	125
SATA Data Cable	125
SATA Power Cable	125
PATA Device Information	126
ATA SMART Drives	126
Hard Drive Capacities	126
Identifying the Chassis, Routine Care, and Disassembly Preparation	127
Electrostatic Discharge Information	128
Generating Static	128
Preventing Electrostatic Damage to Equipment	128
Personal Grounding Methods and Equipment	129
Grounding the Work Area	129
Recommended Materials and Equipment	129
Operating Guidelines	130
Routine Care	131
General Cleaning Safety Precautions	131
Cleaning the Computer Case	131
Cleaning the Keyboard	131
Cleaning the Monitor	132
Cleaning the Mouse	132
Service Considerations	132
Power Supply Fan	132
Tools and Software Requirements	133
Screws	133
Cables and Connectors	133
Hard Drives	133
Lithium Coin Cell Battery	134
Power Cord Set Requirements	135
General Requirements	135
Japanese Power Cord Requirements	135
Country-Specific Requirements	136
Specifications	137

Match case Limit results 1 per page

Index

Symbols/Numerics

2-port powered serial card, spare

part number

10, 12, 22

access panel

spare part number

14, 16

access panel,

spare part number

access panel, locked

access panel, removal and

replacement

adapter, DisplayPort to DVI

spare part number

adapter, DisplayPort to DVI (not

illustrated)

spare part number

adapter, DisplayPort to HDMI

spare part number

adapter, DisplayPort to HDMI (not

illustrated)

spare part number

adapter, DisplayPort to VGA

spare part number

adapter, DisplayPort to VGA (not

illustrated)

spare part number

antenna kit for use with WLAN

modules, spare part number

audible codes

audio connectors

audio problems

battery

disposal

127

battery replacement

beep codes

bezel, removal and replacement

booting options

Full Boot

Quick Boot

cable connections

cable management

cable pinouts

SATA data

118

SATA power

118

cash drawer connector

cautions

AC power

120

cables

126

cooling fan

125

electrostatic discharge

121

keyboard cleaning

125

keyboard keys

125

CD-ROM or DVD problems

110

chasis types, illustrated

120

cleaning

computer

124

mouse

125

safety precautions

124

CMOS

backing up

clearing and resetting

computer cleaning

124

connections

system board

country power cord set

requirements

129

cover, powered serial port, spare

part number

9, 11

Customer Support

disassembly preparation

DisplayPort

DisplayPort cable

spare part number

8, 11

electrostatic discharge (ESD)

121

preventing damage

121

error

codes

65, 72

messages

fan

spare part number

fan assembly

spare part number

fan, power supply

125

flash drive problems

113

flashing LEDs

front bezel

spare part number

7, 14, 17

front bezel, removal and

replacement

front fan

removal and replacement

spare part number

front panel components

front panel problems

114

front USB and power switch

removal and replacement

front USB and power switch

assembly

spare part number

8, 14, 40

general problems

Index

131