Automatically detect color
..................................................................................................................................
21
Misfeed (multipick) detection
..............................................................................................................................
21
4
Care and maintenance
..................................................................................................................................
23
HP Scanner Tools Utility Maintenance tab
..........................................................................................................
24
Order maintenance and scanning supplies
.........................................................................................................
24
Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background
..............
25
Clean the rollers
...................................................................................................................................................
27
Replace the rollers
...............................................................................................................................................
29
Replace the separation pad
.................................................................................................................................
33
Replace the front panel
.......................................................................................................................................
36
5
Troubleshooting
..........................................................................................................................................
39
Scanner errors
.....................................................................................................................................................
40
Basic troubleshooting tips
...................................................................................................................................
41
Scanner installation troubleshooting
.................................................................................................................
42
Check the cables
................................................................................................................................
42
Uninstall and then reinstall the HP Scanjet utilities
.........................................................................
42
Scanner initialization or hardware problems
......................................................................................................
43
Check the USB connection
.................................................................................................................
43
Check that the scanner has power
....................................................................................................
44
Reset the scanner
..............................................................................................................................
44
The scanner has stopped working correctly
.....................................................................................
44
Scanner operation problems
...............................................................................................................................
46
Scanner will not turn on
....................................................................................................................
46
Scanner keeps turning off
.................................................................................................................
46
The LCD is having display issues or scanner buttons are not working as expected
........................
47
Scanner does not scan right away
....................................................................................................
47
Scanner scans only one side of a two-sided page
............................................................................
47
Scanned pages are missing at the scan destination
........................................................................
47
Scanned image is fuzzy
.....................................................................................................................
47
Scanned pages are out of order at the scan destination
..................................................................
48
Optimize scanning and task speeds
.................................................................................................
48
The scan is completely black or completely white
...........................................................................
48
Scanned images are not straight
......................................................................................................
48
Vertical white stripes appear on the printed page
...........................................................................
48
Vertical colored stripes appear on the printed page
........................................................................
49
Scan files are too large
......................................................................................................................
49
Scanner buttons are not working correctly
.........................................................................................................
50
Scanner paper path problems
.............................................................................................................................
51
Paper jamming, skewing, misfeeds, or multiple-page feeds
...........................................................
51
iv
ENWW